Papa John's

[redacted]
 
[redacted]
This is the first
notification I have received that [redacted] had a problem. As per the
attached inspection agreement signed by [redacted], I should have been
notified within 14 days of discovery of a problem...

and I would have addressed
the issues within 48 hours. This is the paragraph from the agreement.
 
DISPUTE RESOLUTION: Should a concern or dispute arise
over the condition of an inspected item after the date of the inspection, Client
agrees to notify the Company in writing within fourteen (14) days of the
discovery of the condition and provide the Company with the opportunity to
re-inspect the disputed item and document any concerns prior to the
commencement of repair or replacement work.
 
Due
to the lack of notification during the past eight months since the inspection,
we are unable to do anything at this point.
 
I am sorry to hear about this but would like to address the issues in [redacted]
statement.
1)
HVAC – on the day of the inspection the report shows  at  #8.1 HEATING TEMPERATURE
DIFFERENTIAL **Comments:  Inspected  The temperature
differential of furnace serving the main level was 112 degrees from the supply
registers and 74 degrees from the return register, which is normal. **And
at  #9.1
COOLING TEMPERATURE DIFFERENTIAL **Comments:  Inspected  The temperature differential of condensing unit
serving the main level was 55 degrees from the supply registers and 75 degrees
from the return register, which is normal.** The temperature outside was 75
degrees. [redacted] was present at the inspection and if the compressor were
faulty and not working it would have been impossible to get the temperature
differential and he would have known at that time that there was something
wrong and it would have been in my report.
2) Water
heater – The water heater was located in a concealed closet behind a panel and
so the plumbing to the water heater was not visible. As per the report @ #5.  WATER HEATER Styles & Materials


WATER HEATER MANUFACTURER:
UNKNOWN


WATER HEATER POWER SOURCE:
ELECTRICITY


WATER HEATER CAPACITY:
UNKNOWN




WATER HEATER LOCATION:
CONCEALED CLOSET PANEL


WATER HEATER AGE:
UNKNOWN


 


Please note that this is a 20 year old mobile home which has the
typical black netting under floor framing which prevents inspection of floor
framing, plumbing pipes and insulation, however, there were no active water
leaks into the crawl space on the day of the inspection.
 Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: There is no response!
Sincerely,
[redacted]

Company's response below:From: [redacted]>Date: Thu, Mar 3, 2016 at 8:17 PMSubject: Complaint ID [redacted])To: i[redacted]Magic Shoe Repair Store LLC[redacted]
In response to the claim, the policy...

of the business is to NOT take deposits if the cost is under $40, let alone ask for money in advance for the service. Therefore, the claim of the customer, [redacted], cannot be valid. If the customer offers to pay in advance, we mark the ticket as PAID. Since the ticket wasn't marked, then she never paid. She claimed that she was out of town for a few weeks, so she came after the date that was given to pick up her shoes. It is highly improbable that she would be able to remember everything "crystal clear" after that large of a time span. We have been in this business for 10 years, and that's just in [redacted], with a total of 35 years in this profession. We provide a lot of repairing services such as upholstery and leather refinish; shoe and clock repair; knife sharpening; vacuum cleaners and sewing machine repair etc. We have a lot of positive feedback. People come to us from other states. They even found us after we left from [redacted]. Snow birds visit us over and over again because they like our services and appreciate our warranties. Being in the middle of our busiest season, we may not remember the customer herself, but we will always remember to mark the ticket as paid. Also, since we provide so many services to our customers, we strongly follow our policies so that we can avoid issues such as this one.Sincerely, [redacted])

Complaint: [redacted]
I am rejecting this response because: I was treated terribly by this store in an unfair and unprofessional manner.  I am losing both a pair of boots and my money because the man forgot to write paid on my ticket.  He did not write a balance owed because I did not owe anything.  I went there in good faith and now have to just write it off as a terrible experience.  This woman who responded was not present at all  during either of the times I was there.  I absolutely do remember, have witnesses in the car that also remember, and am just shocked that they would treat a customer this way. 
Regards,
[redacted]

Home owner isn't telling the correct facts to his complaint.This property that he is talking about is a renter property,and the person who rents it have a day care center there, he called me through a mutual friend to look at the system. This system hadmultiple problems and tenant said her system...

wasn't working to specs for quite awhile. When we first went there the system had a shortedcap, and 5lbs low on charge, found one of the shredder valves leaking. Changed out parts and charged the unit,Defintently gave him more then fair pricing due to the mutual friend. He was told at that time that the condenser fan motor sound like it was struggling and barring'swas going bad. He looked up a motor for the unit on line, and I told him parts off line don't have a warranty and at times hard or haft to wait to returnparts when not working to specs. We should get it from a local supplier, we agreed and we installed a new motor. Got the unit up and working to full specs.He called back a day later after the unit was up and working to specs and said water was on the floor, we went back out and found the coil that's in a plenum box wasdirty and freezing the unit up. We took the initiative to clean coil due to kids was there and the house was 90 degrees, Also we changed a dirty filter at initial visit. We went above and beyond for the home owner and also a new friend through a mutual friend. He then got upset about the tenant complaining every year she dealt with this, and showed electrical and multiple unsafe things at the resident. I tried to talk to him about it cause kids is involved at that resident. Tenant was crying and we don't need kids in danger we agreed to a price and I told him don't call me no more for service and I'm going to find out from the state if that resident been inspected, due to safety of the kids. I think he's sending this due to I talked to the mutual friend about what he's doing and what took place and I don't approve of that. He said he was going to speak with him. The resident is in dover,not Camden.I also ask him to call around to verify other companies billing,R-22 is like liquid gold they charging 100.00 per lb and I charged him 75.00 plus 75.00 for show up where normal 140.00 on a sat.comin out on another sat 75.00 again plus 75 .00 for cleaning which is normally 150.00.Not including the condenser fan motor that was installed which was another couple hundred.He really saved with us,if he felt this way before I talked to mutual friend he should have shared that,I advise him to price checkand see that he did saved normally he would have prob,9-12 hundred out of pocket expense.

From: [redacted]
sans-serif;">Date: Tue, Dec 22, 2015 at 4:09 PMSubject: case # [redacted]To: [redacted]
We are taking care of the case with [redacted] # [redacted]. He will be compensated for the bad service on his order and we are constantly working with our team to deliver top notch service and handling customer complaints. Thank you for bring this to our attention and have a Merry Christmas.
 
                                Sincerely,
 
                                [redacted]
                                General Manager
 
If any other info is needed on this case, please feel free to call me at [redacted]

October 4, 2017Dear [redacted],My name is Barbara J[redacted]. I am responding to the Customer Complaint I.D. Number listed above.I have spoken to the General Manager regarding this complaint and the actions that our employees took.On 9/3/2017, our [redacted] Store (#[redacted]) received an order from [redacted]...

[redacted] for 1 brownie, 1 pan pizza with 6 toppings and 1 21t. [redacted].After taxes and fees and the discount [redacted] received the order amounted to $23.16 (copy of the invoice is enclosed).I have been informed that the driver went to the address on the invoice, knocked and no one came to the door. He tried several times but no one ever answered. So the driver brought the order back to the store.When [redacted] called later to find out where her order was, she was informed that we tried to deliver but no one answered the door.At this point [redacted] started to insist that we remake the order and she should get it for free. At first the MOD (Manager On Duty) agreed to replace the order for free but then he realized that the mistake was not ours. We did what we were asked to do in making and delivering the food. We attempted several times to make the delivery but no one answered the door. Because the food was not delivered - there was no charge.Even though this incident was not our fault, I have tried to contact [redacted] several times. I have left messages on her voice mail but I have not yet received a reply.I understand that you have to investigate each complaint. [redacted] has misstated the events that happened and the amount of money she says she paid.She did not pay for the order because no one answered the door.If you have any questions or concerns, please do not hesitate to call me at ###-###-####.Sincerely,Barbara JAdministrative Assistant

Dear, [redacted] I’m writing in regard to you response to your complaint or experience here at papa johns,store  [redacted] we here at papa johns apologizes for any miscommunication that may have happened on that very day you had came in [redacted] , [redacted] and my self [redacted] where at the store the time...

of the altercation and I remember very correctly what happened that day so does my shift manager/driver you had placed your order my driver/shift manager had given you specials you had tried to get a special of xl 2 topping 11.99 but my shift manager explained you requested you wanted a supreme/works he explained the special was only valid for 2 topping pizzas the order was placed and a gentlemen had  came in picked up the pizzas 30 minutes / hour had passed by and you had came back asking for the special buy one get one free and you insistead we did not offer you any specials we had a big poster out front stating buy one get one free when my employees answer the phone they always state specials that are posted out front or daily manager specials you had came in demanded we make you the pizza but what I do not understand is why you came back 30 - 1 hour later requesting another pizza...specials do not work like that we can not give another pizzas out once it is paid for due to inventory perpuses their was plenty of opportunity to request the second pizza before you paid for it and when my employee offered it to you here at papa johns we do apologize for the inconvenience we do not like to make our customers feel discriminated in anyway but I did refuse service due to your tone of voice and your accuristion of discrimination we have rules we have to follow and you refused to accept what I was explaining I do apologize it was not to your favor I hope we can make things right for you in the future -- Esam Dean ZalawiPapa John'sOwner,OperatorEZ Slices LLCEZ Pizzeria LLCCell          ([redacted]Horizon    ([redacted]Midland    ([redacted]Big Spring([redacted]@gmail.com

We have addresses the complaint of Revdex.com ID#[redacted] regarding a refund of order from March 26, 2016. We recently purchased this Papa John’s location on May 9, 2016. The previous owner did refund the customer half of her order in the amount of $25.39. Though this incident did not happen during the...

time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $25.39. The customer should have a full refund in the amount of $50.78 once our transaction is complete for $25.39. If you have any further comments or questions, please contact me. Please confirm receipt! Connie S[redacted]Vice President, Human ResourcesBAJCO GROUP/Bajco Global Management LLCPapa John's Pizza   [redacted]

We have addresses the complaint...

of Revdex.com ID#[redacted] regarding a refund of order from March 26, 2016. We recently purchased this Papa John’s location on May 9, 2016. The previous owner did refund the customer half of her order in the amount of $25.39. Though this incident did not happen during the time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $25.39. The customer should have a full refund in the amount of $50.78 once our transaction is complete for $25.39.
 
If you have any further comments or questions, please contact me.
 
Please confirm receipt!
 
Connie S[redacted]
Vice President, Human Resources
BAJCO GROUP/Bajco Global Management LLC
Papa John's Pizza   
[redacted]

Contacted customer, reviewed incident, apologized and taking care of customer with refund and several free pizzas.  Also will follow up with store to make sure training of employees on this issue. Thanks Dennis [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I am sorry I will not be able to contact this company representative until Monday October 9th, 2017 due to family illness. She only left one message, and now claims I have lied or such in her response to you. I stated the situation as it occurred without exaggerating or mistating any facts. They claimed they called and knocked on the door when indeed, they did not. They offered a replacement pizza and then their evening management didn't seem to have memory of offering it. One manager was extremely rude. I will try to resolve this issue on Monday with this representative but am skeptical in light of the statement given to you.                          Regards,
                                [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to make the company aware that no refund was ever made by the previous owners of Papa John's.  A 50% cash only refund was proposed but never given when I questioned management regarding their policy.  It wasn't until this complaint was filed that any action was taken.  As of 5/26/16, my bank account was credited $50.78, the full transaction amount.  Thank you for your assistance in this matter.
Regards,
[redacted]

Initial Business Response /* (1000, 8, 2015/12/28) */
I spoke with her on 12/11 and resolved the issue and she has ordered since then.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Review: On 5/11/2015 around 930PM, I was double charged for a web/carryout order, order #0085. My PapaJohns gift card was charged, however the employee told me that the card had no value. Then I paid with a credit card. I called PapaJohns gift card balance hotline and they said my gift card was just used. On 5/12/2015 at 745PM I called PapaJohns restaurant #0344 and asked to speak to a manager. This is the store where I was double charged. Some person "[redacted]" said that he could help. I explained to him that I was double charged and he said that's not possible. He then pulled up my previous orders, even though I told him this just happened on 5/11/15 (the previous night). He was very rude and I asked to speak to another manager because he could not comprehend my dilemma. He said computers make mistake, and that my gift card wasn't charged, etc. However, I was double charged. My gift card was charged for order 0085 and my credit card was charged for order 0085, it cannot be difficult to do basic accounting to see where my money has disappeared to. "[redacted]" was extremely unprofessional and said that his general manager did not need to contact me over this, even though I asked for my number to be taken so that I could speak to another manager. Obviously he does not know what he is doing, because my gift card was charged as well as my credit card for 1 order. I find this entire situation ridiculous. Again, basic accounting as well as cash register balancing would detail that for my order, #0085, a gift card balance in it's entirety (~$7.50) and my credit card ($9.62) were both charged, when the order only totaled $9.62 I have my receipt as well as my gift card and I have tried to get this resolved expediently. I can be contacted at the number listed. Please advise ASAP.Desired Settlement: I was double charged, therefore I want to be refunded the money that was paid but never actually used to receive any product. 1 pizza order was billed twice. I want the double charge to be given back to me.

Review: On 3/26/16 I ordered pizza for my staff on a holiday photo set. After 90 minutes and the food not arriving I had my husband call the location. He was on hold for another 10 minutes and told the food just left for delivery. It arrived 15 minutes later, room temp at best. My staff had already returned to work and had to eat between customers. I had already paid and included tip when I ordered. My husband had to meet the delivery driver just to get the pizza at the mall despite having them deliver to us on previous sets. I sent a complaint to Papa Johns on 3/29 and again on 4/10 after not getting a response. On 4/10 I asked to be contacted by someone other than the local Papa Johns as they obviously didn't seem to care. That evening I received an email from the manager with my name spelled wrong, explaining that he received the 2nd complaint, had replied to the wrong email, described the service as deplorable, he was understaffed and alone until 3pm, and said he could replace the product or offer a 50% cash refund. He said I could give other ideas and "we can go from there". I replied stating that my photo set was over and we rarely eat pizza in our home. I asked about the cash refund and why it couldn't be refunded fully or looked up that way and explained again. He finally replied on 5/3 that he spoke with the franchise owner and since we didn't refuse the pizza, they can only give me a 50% cash refund or a replacement and that's the policy and to let him know which action I prefer. Again, I replied that I didn't realize I had the option to refuse a product that was already purchased and I wanted to know if that was a location policy or a company policy. He still has not replied.Desired Settlement: I would like a full refund credited to the card that was charged. It's been nearly 2 months and I've received 2 emails with excuses and no answers. I don't feel there is accountability. The company clearly isn't living up to their satisfaction guarantee.

Business

Response:

We have addresses the complaint of Revdex.com ID#[redacted] regarding a refund of order from March 26, 2016. We recently purchased this Papa John’s location on May 9, 2016. The previous owner did refund the customer half of her order in the amount of $25.39. Though this incident did not happen during the time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $25.39. The customer should have a full refund in the amount of $50.78 once our transaction is complete for $25.39. If you have any further comments or questions, please contact me. Please confirm receipt! Connie S[redacted]Vice President, Human ResourcesBAJCO GROUP/Bajco Global Management LLCPapa John's Pizza [redacted]

Review: I ordered a pizza. My husband went to pick it up and gave them a 20 dollar bill. They gave him back 2.59and did not give him the receipt. He said I gave you a 20 they argued and said he gave them a 10. He came home and I called and tried to explain all I had was a 20 we know we gave you a 20 and they hung up on me. I called back and they said well we are 40 dollars short we don't have anything extra so he had to give us a 10. I drove back to Papa John's and told them again and told them I didn't want their pizza and I wanted my money back. they said they can't do a return on food and could not give me my money back. He called the general manager and they counted the drawer again and they said now we are 10 dollars short. I said well I want my money back and they still would not. then they said well we have it on camera your husband handing us a 10, I said I would like to see the footage then. They said they couldn't do that and there was nothing they could do. I am an honest person and if they had given me too much back I would give it back to them even if it was a dollar. I just wonder how many other people they are ripping off!Desired Settlement: I just want my 10.00 back that I should have gotten with my change when we paid with the 20.00!

Review: On 6/**/14, I placed a multi-pizza order for a business lunch. The order was delivered almost 45 minutes late because the deliveryperson was unable to find the address sign on the door. This in itself is not the reason for my complaint. The woman at the store, whom I spoke with multiple times in an attempt to ascertain where the deliveryperson was and direct him to the entrance, told me that they would deliver the same order free of charge at a future date due to the significant inconvenience caused (including delay of the start time of the meeting). When I called back on 7/**/14 to redeem the food credit, I spoke to this same woman, who told me that she was unable to approve the order because only her supervisor could do that, and he was not at the store at the time. Since I was placing the order for a scheduled lunch that day, I asked her if I could place the order and pay for it and then speak to her supervisor about crediting me the amount of the previous order when he arrived at the store. She said that was fine, so I placed the order. On 8/*/14, I was able to speak to her supervisor ([redacted] - [redacted]) about the situation, and I asked him to credit my card in the amount of the first transaction, as had been represented to me over the phone on 7/**/14. He refused to do so, reiterating that I could have a food credit, but that was it, as it would be "difficult" for him, accounting-wise, to process any refunds, as they could take a very long time. Given that I have no more large lunches to arrange, I informed him that this was not a useful resolution for me, and that this was not communicated to me by his employee when I told her specifically what I was intending to do with respect to the 7/** order. I again requested that he initiate the refund process. He refused, stating that it was not their policy. I told him that I understood that, but thought this situation warranted an exception, as such policy should have been communicated to me BEFORE I placed the 7/** order. Refused.Desired Settlement: I would certainly like a refund of my 7/** order ($59.18 + tip, total $65.18), which I would not have placed had I been told - in response to my inquiry - that no credit could be applied to the amount of that order under the franchise's policy. I would also like some credit of my original 6/** order (45.72 + tip, total $50.72), since I have no use for a food credit at this point.

Review: On 12/29/2014 I decide to order carryout from papa johns. When I called in I had a few question like a normal person would have when they are trying to find a good deal for a group or five people or more. So I ask the man who answer the phone who name was [redacted] what would be a good deal. He said we have a carryout speaical for 6.99.I ask him how much was it to add more then one topping? he never answer my question he said so u want to order carryout pizza. I ask him my question again he was very rude. so I ask to speak to someone esle in a polite manner he refuse to give the phone up. So I order with him two pizza one with pepronnis and the other with chicken, mushrooms and bell pepers. I also order some chicken wings which cost about 15.99. I got a rootbeer soda which brought to a grand total of 54.49. I went to pick my food up and the manager Amber had an attitube because I wanted to check my food before I left the store. their carryout was closing shorty. I look at my peppronni pizza and it look funny but my friend said may be it just greasy. So I though nothing of it. I get home to feed my family and the peppronni pizza ws not cook all the way. So I calll the Papa johns and was put on hold for ten minutes before amber came on the phone to tell me she cant do nothing for me until the next business day because the carryout was close. I ask her Why the delivery driver cant brinmg me a new pizza or my money. She hung up in my face. I was very upset because I live a block away from the store and I always order from papa johns when we're in the mood for pizza. I call their corporate office three different times since 12/30/2014.It is now the end of Jan.2015 I have not gotten any respons from a higher management. I just so upset to have come to this manner.Desired Settlement: I feel because I am still wanting for a respons from a manager I should get my full refund. I was not satisfy with their service or their product. I am very upset with their company as a whole. No one seem to feel the need to even apoloigze for the horrible service I receive that night.