Papa Johns

The order in question was actually placed on 09-09-2017, not 09-10-The customer placed separate orders on this dayUsing a free large pizza coupon that we sent to him for a previous complaint(attached)Using a 50% off coupon on an extra large(attached)The initial complaint came through our corporate online systemWhere, I, Bridget, [redacted] , had responded to the customer through email with an apology and free pizza coupon for online useI also provided him with other locations to visitThe attachments I'm sending have different dates on themThis is because if a customer continues to have complaints, corporate just reopens the ticket instead of creating a new oneSo please disregard the dates on these emails that do not pertain to this particular complaintAll of the information attached to this email states what we have done to correct this situation and make it rightAfter he placed these orders he filed a complaint with pictures(Pictures attached)

No problem at all [redacted] , you'll see below I've attempted to resolve this issue with the former customer but she has refused any credit or reimbursement There is nothing else I can do for her and consider this a closed matter on my end.If you need anything else please let me knowThank you

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Papa Johns regarding complaint ID
***
Regards,
*** ***

*** *** with Papa John's called to respond to this complaintIn order to bring this to resolution, the business is mailing a gift card for a free large pizza of the customer's choiceA gift card was mailed on January 30th

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Papa Johns regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

we have made contact with the customer and issue/complaint has been resolved
thank you
papa johns

The order in question was actually placed on 09-09-2017, not 09-10-2017. The customer placed 2 separate orders on this day.1. Using a free large pizza coupon that we sent to him for a previous complaint. (attached)2. Using a 50% off coupon on an extra large. (attached)The initial complaint came...

through our corporate online system. Where, I, Bridget, [redacted], had responded to the customer through email with an apology and free pizza coupon for online use. I also provided him with other locations to visit. The attachments I'm sending have different dates on them. This is because if a customer continues to have complaints, corporate just reopens the ticket instead of creating a new one. So please disregard the dates on these emails that do not pertain to this particular complaint. All of the information attached to this email states what we have done to correct this situation and make it right. After he placed these orders he filed a complaint with pictures. (Pictures attached)

No problem at all [redacted],  you'll see below I've attempted to resolve this issue with the former customer but she has refused any credit or reimbursement.  There is nothing else I can do for her and consider this a closed matter on my end.If you need anything else please let...

me knowThank you

I had got hired n got sick the same day and been sick for going on two weeks n havent got my check for working Sunday morning he keeps blowing me off when he told me last Friday I was going to get a check he never gave it to me

No problem at all [redacted],  you'll see below I've attempted to resolve this issue with the former customer but she has refused any credit or reimbursement.  There is nothing else I can do for her and consider this a closed matter on my end.If you need anything else please let me...

knowThank you

PJ RESPONSE:
underline;">
 
Mrs. [redacted]:
 
I was disappointed to learn that we did not make you a happy customer recently.  I have no doubt that we make mistakes; however, we usually can correct the problem when given the chance.  I am sorry we did this on your account. I do hope that you will consider us again when making your purchase. If you can email us your contact information, including email address, we would love to send you some free products. Thanks for giving us the chance to improve our service and I hope you have a wonderful day!    
 
PJ OFFICE
[redacted]

Revdex.com:
At this time, I have not been contacted by Papa Johns regarding complaint ID [redacted].
Sincerely,
[redacted]

Thank you so much for getting in touch so quickly-the Address of the store is [redacted]
background-color: #ffffff; font-family: Arial, Helvetica, sans-serif;">.  HOWEVER-- my complaint regards the customer service, or lack there of, from the Corporate Headquarters.  This complaint is correctly addressed despite the mistake pizza coming from a franchise location because the lack of resolution from the corporate level is what has prompted me to file this claim.  
People make mistakes, I'm not bothered by the mistake.  I'm bothered by the utter lack of communication from both the store and corporate headquarters. 
 This complaint needs to stick with this location.

we have made contact with the customer and issue/complaint has been resolved. thank you papa johns

Review: I've ordered from this store more times than I can count. They always get things wrong, like if I order hot wings I'll receive plain, or they leave out sauces or send seasoning packets instead of the Parmesan. I still continued to buy from them. On June **, 2013, I ordered a Cinnapie, Two Medium Two Topping Pizzas, and 15 piece Chicken Poppers with BBQ and Pizza Sauce (the Pizza Sauce may be incorrect because it wasn't for me so I don't remember). I ordered at 4:34pm and received an email a min later saying the food would be here in 30-40 mins. At 5:49pm (over an hour later), the driver called and said he was outside. He was in a rush, handed my husband the pizza and almost drove off with the chicken and pie. My husband stopped him and he handed him the stuff, said sorry and left. When my husband came back, he examined the order and saw that we only received 10 pieces of chicken and no BBQ sauce. I figured I could just call the store and let them know. The guy on the phone said "oh word" when I told him my issue and then transferred me to a manager. I waited a few mins and then explained to the manager my issue. He said I was not charged for the 15 piece chicken but if I want that I can place an order now. I explained that I absolutely was charged, I have the receipt since I used a debit card, and we have to fix this issue because I cannot be charged for something I didn't receive. Keep in mind I haven't eaten any of the food at this time just in case they wanted it back. He then tells me that it has nothing to do with them, I have to contact customer service, but I was not charged for this item. I'm telling him I have an email and a receipt saying I was. He puts me on hold and he never comes back to the phone. At all. So I then contact customer service and tell them my complaint. I receive this: [redacted], On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered. Your comments have been forwarded on to the appropriate people for review. Thank you for taking the time to complete the Internet Feedback form.Your incident number is [redacted]; please refer to this number in any future correspondence. We want to encourage you to visit us again at [redacted] whenever you have questions or comments. Sincerely, Consumer Services Team I've yet to hear back from anyone but I sure was charged for food I didn't have. So I was charged for extra pieces of chicken and I didn't eat the chicken and all because I didn't have the sauce I ordered with it and they clearly weren't bringing me any. I'm really upset about this. This is the reason I don't like to use my debit or credit cards to order food. They ruin your order and you can't do anything about it. It took over an hour to even get the food and it was a wrong order? Unacceptable.Desired Settlement: I want a refund on my meal. If they check their computers, they will see I ordered from them all the time and if this is how they treat loyal customers, I don't want to deal with them further. But I will not just take a loss on my money that I work hard for when I know I didn't receive what I wanted.

Consumer

Response:

At this time, I have not been contacted by Papa Johns regarding complaint ID [redacted].

Sincerely,

Review: I ordered from my local Papa Johns store and was delivered the wrong pizza and was missing extra sauces and seasoning that I paid for. I contacted the store about this, and they did nothing. I contacted Papa Johns headquarters about this on 4 separate occasions and still nothing has been done. Every time I wrote a complaint to them, I was sent back an automated email, but I was never written to personally, called, or even given an automated code to get a free new pizza and sauces to replace the ones I paid for and didn't get and got the wrong pizza. Their lack of customer service is disgusting from the store level to the corporate head quarters. This messed up order occurred at the end of November, it is now two months later and there is no communication from them and no resolution in sight.Desired Settlement: While I would most like to get my pizza and sauces that I paid for, I would be happy to accept my $22 back. However, I really just had to let the Revdex.com know because this "customer service" is appalling.

Consumer

Response:

Thank you so much for getting in touch so quickly-the Address of the store is [redacted]. HOWEVER-- my complaint regards the customer service, or lack there of, from the Corporate Headquarters. This complaint is correctly addressed despite the mistake pizza coming from a franchise location because the lack of resolution from the corporate level is what has prompted me to file this claim.

Review: Placed an online order that offered a free pizza when you order one at regular price and free pizza was not honored no email was sent to verify order placed and when I went back online it was not listed. So I was cheated. This papa john site was a scam. Paired 21.42 for 1 large pizza please investigate website I was once over charged 40.00 in tip by them and now this.

Called the store 5 times have proof on my cell phone no one would answer the phone. [redacted] Called the driver back at [redacted] and he said they were busy so that means he did not care either. He said I am just the driverDesired Settlement: Refund and apology

Business

Response:

[redacted] with Papa John's called to respond to this complaint. In order to bring this to resolution, the business is mailing a gift card for a free large pizza of the customer's choice. A gift card was mailed on January 30th.

Review: While calling to place an order there was an extreme amount of laughter from the staff so it made it impossible for me to continue with my order. I said tht I would call back and I did,the worker hung up in my face. I did not yelll,curse or anything.All I wanted was to order a pizza for my family.Desired Settlement: I am not one to fight or yell. I simply want to know why was I hung up on after just simply trying to place an order.And why does it seems like no one cares or is in charge there.Because I couldnt reach the manager because thevstaff has full control over calls.

Review: On 9/2/14 I ordered pizza from Papa Johns store # [redacted] in [redacted] VA my order was three large pizzas and the price was $ 34.30 I received my pizza but it was not as I ordered it.I called the store and they a knowledge the mistake and offered me either replace or credit for next order, because I had to go and had no time to wait another hour I chose the credit.Two weeks later I called to get my credit that I thought I have,first they hesitate then they said we can give only one pizza I asked to speak to supervisor and she said the same thing, I said I am going to file a complaint can I get your name then she hang up on me.I picked up the phone and called their headquarter and told them what happen to me from this store:1 they messed up my order2 they promise me credit and failed to fulfil3 they made me a liar and gave me a feeling of making things up4 the supervisor hanged up on me when I asked for her nameThey open a ticket and gave me case number [redacted] and was told someone is going to call me within five days, a week passed no one called me, I called them again to follow up and was told me in two days we will call you and now two weeks later no call, when businesses do not action right away that means they will not respond.I have been poorly serviced by this company they took money from me and did not provide the service they promised and ignoring my concerns that is bad bad business.I am turning this to you so this kind of practices should be public and known to all consumers.Desired Settlement: I want my money back because I paid for service that was not delivered and that is the leastthe amount is $34.30

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Papa Johns regarding complaint ID [redacted].

Regards,