Papa Murphy's Pizza

First and foremost all Papa Murphy's Franchises receive custom art work such as poster's and such usually called POP in marketing terms, from our company That POP is our Corporate approved POP, and we as Franchisee's must adhere to using this POP, until an executed date has come to a close, or until there has been a POP change Those changes do occur but more on the rare occasions, where Corpor a particular owners group has seen a flaw in that particular POP Regarding this customers issue to 5/6/2014, when Papa Murphys's first started the POP for this special on Tuesday'sthey did not have the number of toppings "stated" on the poster on the outside window's POP> We had informed this customer on this particular special the large is "up to toppings" on a large pizza After this customer started his order, we even showed him where it was stated on the POP inside the store This gentleman ordered a pizza with toppings and our team tried to be very nice and we tried to explain that the pizza that he ordered on that Tuesday was not part of our $Special This gentleman then ran outside and got very upset with our team members, because of the poster on the outside window Which did not state how many toppings, but also did not say "unlimited" toppings either To also let you know we asked the customer if he would like to order something that was $10.00, and we would be happy to accommodate, and make whatever change to his order that would fit within the Special for that day, again we are only talking taking off topping off the pizza that he ordered This customer did not want anything to do with us trying to help make his order right and or his visit on this particular evening a happy one We are sorry for any miscommunication, and we would be happy to give this customer the difference in dollars back if he would like to contact me personally Also to inform you soon after Corporate had issued a new POP poster nationwide to all the stores so that there would be no further confusion Sincerely, [redacted] , Franchise owner

La Posada Drive Austin, TX Dear [redacted] ***, I received your letter in the mail today regarding complaint ID [redacted] Mr [redacted] made two separate complaints that we overcharged him by $After the first complaint I phoned him and left him a message but did not hear any responseAfter the second complaint I saw that he wanted to be contacted by email, not by phoneI emailed him and apologized for overcharging him and offered to refund his money by cash or check, as shown with the complaintTo refund his money back to his credit card, I would need to physically have the card or he would need to give me his credit card informationI did not want to be responsible for his credit card information so I offered to give him cash or a checkHe could not come into the store to give him cash back so he wanted me to mail a check to himI sent him a check, # 2546, it was withdrawn from my account on April 11, If you need anything further, do not hesitate to call or email meThank you, [redacted]

This is a answer to a question I was asked on my complaint. I was asked
if my pizza had more than toppings. That does not matter in this case. I did not order the "build your own" which does have a limit, I ordered a pizza from the menu, which does not have a limit according to the signs displayed by the business. I have been sold this pizza at discount for months at the edgewood and madison location, why should their be a difference?

My name is *** *** and I am the owner of the store in St.Francis where *** picked up her pizza last week. I am very sorry that you got sick and hope you
are now feeling better. While it is common for people to think that the last thing they ate is what made them sick, it usually is not. In the training we receive it normally takes 24-hours for the onset of a food born illness. That is what is told to us in our training supplied by the National Sanitation Foundation.
That being said I want to let you know that I will send the refund of $to ***While I do not believe it was our pizza that made you sick, I would like to make my customer happy. I will put this in the mail today along with a free pizza cardI hope you give us another chanceI am sure you next pizza will be just fine.
*** please in the future if you have problems with our product contact the store directly also. I did not receive this letter until yesterday 12/29. If you call the store directly it will allow me to address any issues that come up on a more timely basisAlso *** could you please let me know what kind of pizza you orderedThat will also help me to address any issuesRegards

I have received a check for the requested amountI consider the situation resolvedThank you very much for your help because without your help, I don't believe it would have gotten resolvedThank you againv/r *** ***

Tuesday, April 12, Revdex.com Corporate Office La Posada Drive Austin, TX Dear *** ***, I received your letter in the mail today regarding complaint ID ***Mr*** made two separate complaints that we overcharged him by $After the first complaint I phoned him and left him
a message but did not hear any responseAfter the second complaint I saw that he wanted to be contacted by email, not by phoneI emailed him and apologized for overcharging him and offered to refund his money by cash or check, as shown with the complaintTo refund his money back to his credit card, I would need to physically have the card or he would need to give me his credit card informationI did not want to be responsible for his credit card information so I offered to give him cash or a checkHe could not come into the store to give him cash back so he wanted me to mail a check to himI sent him a check, # 2546, it was withdrawn from my account on April 11, If you need anything further, do not hesitate to call or email meThank you, *** ***

Tuesday, April 12, Revdex.com Corporate Office
12pt; letter-spacing: -0.5pt;">La Posada Drive Austin, TX Dear *** ***, I received your letter in the mail today regarding complaint ID ***Mr*** made two separate complaints that we overcharged him by $After the first complaint I phoned him and left him a message but did not hear any responseAfter the second complaint I saw that he wanted to be contacted by email, not by phoneI emailed him and apologized for overcharging him and offered to refund his money by cash or check, as shown with the complaintTo refund his money back to his credit card, I would need to physically have the card or he would need to give me his credit card informationI did not want to be responsible for his credit card information so I offered to give him cash or a checkHe could not come into the store to give him cash back so he wanted me to mail a check to himI sent him a check, # 2546, it was withdrawn from my account on April 11, If you need anything further, do not hesitate to call or email meThank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** Bronstad On 12-24-I had to see my Drbecause I developed chest congestion and wheezing which the Drassessed as acute bronchitis brought on by a weakened immune system from the botulism incidentI do have chronic asthma. I was given an anti inflammatory and anti biotic to take for days. In addition to the pizza refund I would like the $co-pay to be refunded also. I have documentation from the Dr. Thanks *** ***

First and foremost all Papa Murphy's Franchises receive custom art work such as poster's and such usually called POP in marketing terms, from our company That POP is our Corporate approved POP, and we as Franchisee's must adhere to using this POP, until an executed date has come to a close, or until there has been a POP change Those changes do occur but more on the rare occasions, where Corpor a particular owners group has seen a flaw in that particular POP
Regarding this customers issue to 5/6/2014, when Papa Murphys's first started the POP for this special on Tuesday'sthey did not have the number of toppings "stated" on the poster on the outside window's POP> We had informed this customer on this particular special the large is "up to toppings" on a large pizza After this customer started his order, we even showed him where it was stated on the POP inside the store This gentleman ordered a pizza with toppings and our team tried to be very nice and we tried to explain that the pizza that he ordered on that Tuesday was not part of our $Special This gentleman then ran outside and got very upset with our team members, because of the poster on the outside window Which did not state how many toppings, but also did not say "unlimited" toppings either
To also let you know we asked the customer if he would like to order something that was $10.00, and we would be happy to accommodate, and make whatever change to his order that would fit within the Special for that day, again we are only talking taking off topping off the pizza that he ordered This customer did not want anything to do with us trying to help make his order right and or his visit on this particular evening a happy one We are sorry for any miscommunication, and we would be happy to give this customer the difference in dollars back if he would like to contact me personally
Also to inform you soon after Corporate had issued a new POP poster nationwide to all the stores so that there would be no further confusion
Sincerely,
*** ***, Franchise owner