Papa Murphy's Take and Bake

The patient did not want to come in for follow up treatment for his immediate denturesWe have been in business for over years and we have never refused to help any patient with their denturesHe refused to come in for his appointmentsIt takes to months for your mouth to heal before you can have the dentures fitted for permanent useYour mouth will continually change during that timeAfter to months, the individual needs to get a realigning of the denture done to make the denture permanently fitIf the patient wants to come in and complete treatment, we are happy to assist him, but we will not be refunding the money as has past without him coming in for treatmentsThe dentures were not sent back to this clinic, as of today we have not received them

Dear ***, You were not informed that our office is in networkEvery insurance policy is written differentlyYou did not ask me to do a pre authorization for you or I would havePre authorizations are not a guarantee of paymentIt is just an estimate of what your insurance company will payWe refunded you your money for your dentures as our day return policy statesI am sorry you are upset with usI have done everything I can to settle this matterThank you for your time, Dentures by Design

Dear ***, I'm not sure who you spoke to that said we do not have your denturesWe indeed doAfter extractions, the tissue in your mouth will shrink and cause dentures to feel ill-fitting or looseDue to this natural healing process, we will have you visit our office every few months for a temporary linerIncluded in the price of the immediate dentureThe full healing process usually takes 9-monthsWe are more than happy to have you come in and pick them up and take them to whomever you choose and they can do your final reline as it has been more than monthsYour gums are finished shrinking. Thank you, Dentures by Design

The patient did not want to come in for follow up treatment for his immediate denturesWe have been in business for over years and we have never refused to help any patient with their denturesHe refused to come in for his appointmentsIt takes to months for your mouth to heal before you
can have the dentures fitted for permanent useYour mouth will continually change during that timeAfter to months, the individual needs to get a realigning of the denture done to make the denture permanently fitIf the patient wants to come in and complete treatment, we are happy to assist him, but we will not be refunding the money as has past without him coming in for treatments. The dentures were not sent back to this clinic, as of today we have not received them

Complaint: ***
I am rejecting this response because: Whatever the business' opinion of me is, is not relevant They were to do a predetermination and did not The business told me they were in the network and they were notDelta dental told them they could not guarantee benefits without a predetermination and advised the denture clinic to so The denture clinic did not do as advised
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Refer to my original complaint and the original response by the business that stated "we do not have your dentures"Thanks
Sincerely,
*** ***

I am emailing in response to *** ***When *** and *** came into our clinic I phoned their insurance company to see what his policy covered for denturesWhen you phone in insurance that is no guarantee for paymentI told Mr*** exactly what the representative at his insurance company told
meAfter making his dentures I submitted the claim and it was denied because his insurance company does not pay out of network servicesHad we done a pre authorization, this would not be an issueThere is no guarantee of payment until the claim is submittedWhen Mrs*** phoned me I tried to explain this to herShe became very rude and hard to reason withOur policy states we will withhold 25% and refund 75% if you are unsatisfiedThe dentures were a perfect fit in his mouth, and we were willing to take paymentsShe could not be reasoned withThank you very much for your timeDentures by Design 208-525-

Complaint: ***
I am rejecting this response because:
I have tracking information that indicates you received the denturesI made trips at miles each but the dentures would not fitKindly accept my offer, or I will be forced to take legal actionThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The insurance company has it on file that they advised a predetermination be filedDentures by design never informed us of thisPredeterminations are a guarantee of benefitsThat is why they are done!Dentures by Design apparently do not know how to process insurance claimsIn fact they called our dentist to see if they could run their claim through the dentist officeDentures by Design has proven to be unethical and they have inappropriately kept our money
Sincerely,
*** ***