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Papa Roy's Construction

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Papa Roy's Construction Reviews (2)

After reviewed the customer's statement of the probler, did talk to my employees. I'm sincerely sorry for what happened to the customer. However, the store did have a policy of no refunds. We have signs on the door and receipts that states we don't offer refunds. Also, my employees did apology for...

no refunds but offer the customer with the exchange or store credit, but the customer refused. After that, my employees called me and agreed to give an exception and refund her, So she got the morey back and boilight a tower that cost $1,49.Thank you for the feedback, and we will improve our customer relation in the future.

From: [redacted]<[redacted].com>Date: Fri, Sep 23, 2016 at 10:29 AMSubject: COMPLAINT #Dear [redacted] I received an email from Revdex.com this morning stating that since I had not responded to the business' reply to my complaint, the case would be closed with a note saying that I was still dissatisfied. I do apologize for my no- response: I had not realized a response was required. I would therefore be grateful if you would  instead enter the following response on the case file: 'Customer has viewed the business' response and accepts their response.' This is important to me as my intention was not to harm the business but to alert them to the fact that their  customer relations practices were unacceptable. A lack of response coded as dissatisfied' would not be a fair way of addressing the manager's  reply to my complaint. Thank you. I do apologize for any inconvenience. [redacted]

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Address: 884 State Route 104B, Silver Spring, New York, United States, 13114

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