Papago Park Apartments

To whom it may concern:A verbal payment agreement was made with [redacted] regarding repayment of her debt owedThe arrangement was that in lieu of the balance being paid within day of her move-out date, equal monthly payments would be remitted with the balance to be paid within monthsAfter only small payments had been remitted for the first few months, management notified [redacted] that larger payments must be made to ensure that the balance would be paid off over the course of the remaining monthsAfter no payment was remitted for over a month we attempted to contact [redacted] regarding her default in the verbal agreementNo payment was madeConsequently, her account was forwarded to [redacted] ***, Incfor collection on the remaining balancePer the terms of the lease agreement signed and initialed by [redacted] , a 50% collections fee would be assessed on any outstanding balances turned over to a collection agencyThe $cashier’s check that [redacted] ’s guarantor Mr [redacted] submitted to Papago Park Apartments was after their account had been forwarded to the collections agency and after the collections agency notified them of the debt owed to themThe $check did not include the collection feeSince the debt was now owned by the collections agency, we forwarded the check to the collections agency which mailed it back to Mr [redacted] attorney since it constituted a partial payment of the amount owed [redacted] is now in legal proceedings with Mr [redacted] to definitively resolve this matter.We trust this satisfies the response requested regarding this matter.Sincerely, [redacted] ***

To whom it may concern:A verbal payment agreement was made with [redacted] regarding repayment of her debt owedThe arrangement was that in lieu of the balance being paid within day of her move-out date, equal monthly payments would be remitted with the balance to be paid within months After only small payments had been remitted for the first few months, management notified [redacted] that larger payments must be made to ensure that the balance would be paid off over the course of the remaining monthsAfter no payment was remitted for over a month we attempted to contact [redacted] regarding her default in the verbal agreementNo payment was madeConsequently, her account was forwarded to [redacted] ***, Incfor collection on the remaining balancePer the terms of the lease agreement signed and initialed by [redacted] , a 50% collections fee would be assessed on any outstanding balances turned over to a collection agencyThe $cashier’s check that [redacted] ’s guarantor Mr [redacted] submitted to Papago Park Apartments was after their account had been forwarded to the collections agency and after the collections agency notified them of the debt owed to themThe $check did not include the collection feeSince the debt was now owned by the collections agency, we forwarded the check to the collections agency which mailed it back to Mr [redacted] attorney since it constituted a partial payment of the amount owed [redacted] is now in legal proceedings with Mr [redacted] to definitively resolve this matter.We trust this satisfies the response requested regarding this matter.Sincerely, [redacted] ***

As I mentioned in an earlier email, there are legal proceeding in progress to resolve this issue and I am not in the position to negotiate the matter outside of itDaystar Property Services took over managing Papago Park Apartments in November Any verbal agreement that Mr [redacted] had with the former management company was not recognized as valid as it could not be confirmed since nothing was in writingThus, after attempts to contact went unanswered, their file was forwarded to the collections agency as stated and agreed upon in the Apartment Rental Agreement both signed by Mr [redacted] and [redacted] The specific language of the lease that was initialed is as follows: DPROPERTY DAMAGE: Resident agrees that if apartment is not returned in the same condition as Resident received it (as shown onAPARTMENT INVENTORY), less fair wear and tear as determined by Management, Resident will be charged Management's cost torepairPersonal property remaining after move-out will be disposed of without accountability.EOTHER: Resident agrees to pay any unpaid preparation fee, pet cleaning/sanitizing fee, late charges, NSF check charges, lost keycharges, or other unpaid charges at time of move-out.FCOLLECTION: I/We understand and agree to pay a 50% collection fee on any outstanding balances due that are turned over to acollection agency.Initials: _____ _____ Sincerely,***

To whom it may concern:A verbal payment agreement was made with [redacted] regarding repayment of her debt owed. The arrangement was that in lieu of the balance being paid within 30 day of her move-out date, equal monthly payments would be remitted with the balance to be paid within 12...

months. After only small payments had been remitted for the first few months, management notified [redacted] that larger payments must be made to ensure that the balance would be paid off over the course of the remaining months. After no payment was remitted for over a month we attempted to contact [redacted] regarding her default in the verbal agreement. No payment was made. Consequently, her account was forwarded to [redacted], Inc. for collection on the remaining balance. Per the terms of the lease agreement signed and initialed by [redacted], a 50% collections fee would be assessed on any outstanding balances turned over to a collection agency. The $890.00 cashier’s check that [redacted]’s guarantor Mr. [redacted] submitted to Papago Park Apartments was after their account had been forwarded to the collections agency and after the collections agency notified them of the debt owed to them. The $890 check did not include the collection fee. Since the debt was now owned by the collections agency, we forwarded the check to the collections agency which mailed it back to Mr. [redacted] attorney since it constituted a partial payment of the amount owed. [redacted] is now in legal proceedings with Mr. [redacted] to definitively resolve this matter.We trust this satisfies the response requested regarding this matter.Sincerely,[redacted]

As I mentioned in an earlier email, there are legal proceeding in progress to resolve this issue and I am not in the position to negotiate the matter outside of it. Daystar Property Services took over managing Papago Park Apartments in November 2014. Any verbal agreement that Mr. [redacted] had with the former management company was not recognized as valid as it could not be confirmed since nothing was in writing. Thus, after attempts to contact went unanswered, their file was forwarded to the collections agency as stated and agreed upon in the Apartment Rental Agreement both signed by Mr. [redacted] and [redacted]. The specific language of the lease that was initialed is as follows: D. PROPERTY DAMAGE: Resident agrees that if apartment is not returned in the same condition as Resident received it (as shown onAPARTMENT INVENTORY), less fair wear and tear as determined by Management, Resident will be charged Management's cost torepair. Personal property remaining after move-out will be disposed of without accountability.E. OTHER: Resident agrees to pay any unpaid preparation fee, pet cleaning/sanitizing fee, late charges, NSF check charges, lost keycharges, or other unpaid charges at time of move-out.F. COLLECTION: I/We understand and agree to pay a 50% collection fee on any outstanding balances due that are turned over to acollection agency.Initials: _____ _____ Sincerely,[redacted]

To whom it may concern:A verbal payment agreement was made with [redacted] regarding repayment of her debt owed. The arrangement was that in lieu of the balance being paid within 30 day of her move-out date, equal monthly payments would be remitted with the balance to be paid within 12 months....

After only small payments had been remitted for the first few months, management notified [redacted] that larger payments must be made to ensure that the balance would be paid off over the course of the remaining months. After no payment was remitted for over a month we attempted to contact [redacted] regarding her default in the verbal agreement. No payment was made. Consequently, her account was forwarded to [redacted], Inc. for collection on the remaining balance. Per the terms of the lease agreement signed and initialed by [redacted], a 50% collections fee would be assessed on any outstanding balances turned over to a collection agency. The $890.00 cashier’s check that [redacted]’s guarantor Mr. [redacted] submitted to Papago Park Apartments was after their account had been forwarded to the collections agency and after the collections agency notified them of the debt owed to them. The $890 check did not include the collection fee. Since the debt was now owned by the collections agency, we forwarded the check to the collections agency which mailed it back to Mr. [redacted] attorney since it constituted a partial payment of the amount owed. [redacted] is now in legal proceedings with Mr. [redacted] to definitively resolve this matter.We trust this satisfies the response requested regarding this matter.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to the Business:ATTEMPT TO CONTACT BEFORE CREATION OF THE Collection Account: 1. [redacted] received no attempts or actual contact from anyone by mail, phone or of any kind as suggested in the Business Response.2.  As the co-signor and included in the Collection Account, I should have been contacted prior to its creation. I know for a fact that no one attempted to contact me regarding the outstanding balance or the need for a payment prior to the Collection Account being created.3.  The Collection Agency had no trouble contacting either [redacted] or myself AFTER the Collection Account was created.As stated in the original complaint, there was NO CONTACT prior to "breaching the Agreement" to create the Collection Account with anyone. PAYMENT OF THE BALANCE WITHIN THE TIME ALLOTTED IN THE AGREEMENT:1.  The Agreement called for the debt to be repaid within 12 months, which it was, evidenced by Papago Park Apartment's receipt and return of the check for $890. 2.  [redacted] acted in "good faith" with the Agreement, Papago Park Apartments and Daystar Property Services did not.CREATION OF THE COLLECTION ACCOUNT WAS A "BREACH OF THE AGREEMENT" BETWEEN PAPAGO PARK APARTMENTS AND [redacted]. No attempt to resolve this matter, Breach of Agreement and Payment of Balance Owed per that Agreement,  was included in the Business Response, only an opinion to justify their actions, thus no resolution. Lack of ethics, integrity or good faith business practices apparently voids any possibility of that.Regards,[redacted]

To whom it may concern:A verbal payment agreement was made with [redacted] regarding repayment of her debt owed. The arrangement was that in lieu of the balance being paid within 30 day of her move-out date, equal monthly payments would be remitted with the balance to be paid within 12...

months. After only small payments had been remitted for the first few months, management notified [redacted] that larger payments must be made to ensure that the balance would be paid off over the course of the remaining months. After no payment was remitted for over a month we attempted to contact [redacted] regarding her default in the verbal agreement. No payment was made. Consequently, her account was forwarded to [redacted], Inc. for collection on the remaining balance. Per the terms of the lease agreement signed and initialed by [redacted], a 50% collections fee would be assessed on any outstanding balances turned over to a collection agency. The $890.00 cashier’s check that [redacted]’s guarantor Mr. [redacted] submitted to Papago Park Apartments was after their account had been forwarded to the collections agency and after the collections agency notified them of the debt owed to them. The $890 check did not include the collection fee. Since the debt was now owned by the collections agency, we forwarded the check to the collections agency which mailed it back to Mr. [redacted] attorney since it constituted a partial payment of the amount owed. [redacted] is now in legal proceedings with Mr. [redacted] to definitively resolve this matter.We trust this satisfies the response requested regarding this matter.Sincerely,[redacted]

As I mentioned in an earlier email, there are legal proceeding in progress to resolve this issue and I am not in the position to negotiate the matter outside of it. Daystar Property Services took over managing Papago Park Apartments in November 2014. Any verbal agreement that Mr. [redacted] had with the former management company was not recognized as valid as it could not be confirmed since nothing was in writing. Thus, after attempts to contact went unanswered, their file was forwarded to the collections agency as stated and agreed upon in the Apartment Rental Agreement both signed by Mr. [redacted] and [redacted]. The specific language of the lease that was initialed is as follows: D. PROPERTY DAMAGE: Resident agrees that if apartment is not returned in the same condition as Resident received it (as shown onAPARTMENT INVENTORY), less fair wear and tear as determined by Management, Resident will be charged Management's cost torepair. Personal property remaining after move-out will be disposed of without accountability.E. OTHER: Resident agrees to pay any unpaid preparation fee, pet cleaning/sanitizing fee, late charges, NSF check charges, lost keycharges, or other unpaid charges at time of move-out.F. COLLECTION: I/We understand and agree to pay a 50% collection fee on any outstanding balances due that are turned over to acollection agency.Initials: _____ _____ Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to the Business:ATTEMPT TO CONTACT BEFORE CREATION OF THE Collection Account: 1. [redacted] received no attempts or actual contact from anyone by mail, phone or of any kind as suggested in the Business Response.2.  As the co-signor and included in the Collection Account, I should have been contacted prior to its creation. I know for a fact that no one attempted to contact me regarding the outstanding balance or the need for a payment prior to the Collection Account being created.3.  The Collection Agency had no trouble contacting either [redacted] or myself AFTER the Collection Account was created.As stated in the original complaint, there was NO CONTACT prior to "breaching the Agreement" to create the Collection Account with anyone. PAYMENT OF THE BALANCE WITHIN THE TIME ALLOTTED IN THE AGREEMENT:1.  The Agreement called for the debt to be repaid within 12 months, which it was, evidenced by Papago Park Apartment's receipt and return of the check for $890. 2.  [redacted] acted in "good faith" with the Agreement, Papago Park Apartments and Daystar Property Services did not.CREATION OF THE COLLECTION ACCOUNT WAS A "BREACH OF THE AGREEMENT" BETWEEN PAPAGO PARK APARTMENTS AND [redacted]. No attempt to resolve this matter, Breach of Agreement and Payment of Balance Owed per that Agreement,  was included in the Business Response, only an opinion to justify their actions, thus no resolution. Lack of ethics, integrity or good faith business practices apparently voids any possibility of that.Regards,[redacted]