Papaya's Natural Foods & Cafe - Kapaa

Response:On October 4, Ms*** was in our store and spoke to the store’s owner, Jessica, regarding a “*** ***” she had printed outThese ***s are a part of our free loyalty card program, where every $spent, loyalty members receive a $*** to use in the store
These ***s are subject to restrictions and expiration, which are printed on the rewards as well as the initial loyalty applicationMs*** was upset that this was the first *** ***, according to her, she had receivedJessica took her information, let Ms*** know that I, the *** Card manager, would be in touch with a resolutionI investigated her *** *** history, managed by a third party website, and saw that she had accumulated other *** ***s (in 2014, in 2015) that she had never printedWhen she had initially signed up for these ***s in 2011, she had opted to receive them by e-mailOn May 30, she signed up for a new loyalty card, in which she requested to receive *** ***s by mailHowever, she did not notify us that she had two accounts: one set to receive rewards by e-mail, one set to receive rewards by mailBefore I could contact Ms*** regarding this finding, she contacted the storeOn October 7, 2016, Ms*** called our store asking to speak to Jessica several timesAlthough I, as the person responsible for managing the *** ***s, offered to speak to her, she declined and insisted on speaking directly to Jessica; Ms*** called us or more times that dayIn her final call to our store, Ms*** agreed to speak to meI apologized for her having to contact us before I was able to get back to herMs*** was upset that she had not received a call back from Jessica herselfI explained to Ms*** that, as Jessica had initially explained to her, I was the one responsible for management of the *** ***s, which is why I had kept offering to speak to her insteadMs*** said she was a very upset customer and demanded that we honor all expired ***s, totaling $30, immediatelyI explained that it is not our policy to accept more than *** at a time and issuing ***s from over a year ago was not an optionBefore I was able to explain to Ms*** what further options would be available to her or what I had found when I investigated her inquiry, she began screaming into the phone and making threatsOne of these threats was that she would be contacting the Revdex.comI explained to Ms***, in a calm voice, that if she continued to use profanity and to scream into the phone, I would not be able to assist herShe continued to scream into the phoneI told Ms*** that I would like to help her with her issue, but if she continued screaming I would have to disconnect the callMs*** did not cease to scream into the phone or stop using offensive language, so I disconnected the callI have also sent a copy of the above information via correspondence to Revdex.com Hawaii, where I included a copy of our *** Card application as well as a screen shot of Ms***’s *** historyI hope that this shows that our company cares deeply about our customer’s concerns and that we have made the best effort to address Ms***’s issues with her free ***s*** and have a great day!Sent on: 10/25/1:36:AMSent by:

Response:On October 4, Ms*** was in our store and spoke to the store’s owner, Jessica, regarding a “*** ***” she had printed outThese ***s are a part of our free loyalty card program, where every $spent, loyalty members receive a $*** to use in the storeThese
***s are subject to restrictions and expiration, which are printed on the rewards as well as the initial loyalty applicationMs*** was upset that this was the first *** ***, according to her, she had receivedJessica took her information, let Ms*** know that I, the *** Card manager, would be in touch with a resolutionI investigated her *** *** history, managed by a third party website, and saw that she had accumulated other *** ***s (in 2014, in 2015) that she had never printedWhen she had initially signed up for these ***s in 2011, she had opted to receive them by e-mailOn May 30, she signed up for a new loyalty card, in which she requested to receive *** ***s by mailHowever, she did not notify us that she had two accounts: one set to receive rewards by e-mail, one set to receive rewards by mailBefore I could contact Ms*** regarding this finding, she contacted the storeOn October 7, 2016, Ms*** called our store asking to speak to Jessica several timesAlthough I, as the person responsible for managing the *** ***s, offered to speak to her, she declined and insisted on speaking directly to Jessica; Ms*** called us or more times that dayIn her final call to our store, Ms*** agreed to speak to meI apologized for her having to contact us before I was able to get back to herMs*** was upset that she had not received a call back from Jessica herselfI explained to Ms*** that, as Jessica had initially explained to her, I was the one responsible for management of the *** ***s, which is why I had kept offering to speak to her insteadMs*** said she was a very upset customer and demanded that we honor all expired ***s, totaling $30, immediatelyI explained that it is not our policy to accept more than *** at a time and issuing ***s from over a year ago was not an optionBefore I was able to explain to Ms*** what further options would be available to her or what I had found when I investigated her inquiry, she began screaming into the phone and making threatsOne of these threats was that she would be contacting the Revdex.comI explained to Ms***, in a calm voice, that if she continued to use profanity and to scream into the phone, I would not be able to assist herShe continued to scream into the phoneI told Ms*** that I would like to help her with her issue, but if she continued screaming I would have to disconnect the callMs*** did not cease to scream into the phone or stop using offensive language, so I disconnected the callI have also sent a copy of the above information via correspondence to Revdex.com Hawaii, where I included a copy of our *** Card application as well as a screen shot of Ms***’s *** historyI hope that this shows that our company cares deeply about our customer’s concerns and that we have made the best effort to address Ms***’s issues with her free ***s*** and have a great day!Sent on: 10/25/1:36:AMSent by: