Dear Sir or Madam, I contacted [redacted] regarding his complaintHe explained that what he had purchased unfortunately was a mismatch to what he thought would work for his applicationUsing a belly mount mower allows him to turn tightly (versus a rotary cutter), which is required under his conditions, but this is causing overheating in taller grassI suggested that we consign his machine and consider a better optionHe welcomed this idea and we intend to work together to resolve this issueThank you Complaint Account Number [redacted] *
Dear Sir or Madam, I contacted [redacted] regarding his complaintHe explained that what he had purchased unfortunately was a mismatch to what he thought would work for his applicationUsing a belly mount mower allows him to turn tightly (versus a rotary cutter), which is required under his conditions, but this is causing overheating in taller grassI suggested that we consign his machine and consider a better optionHe welcomed this idea and we intend to work together to resolve this issueThank you Complaint Account Number [redacted] *