Paper Concierge

Initial Business Response /* (1000, 6, 2016/01/19) */
Contact Name and Title: [redacted] Cust serv Mng
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thecasestudio.com
Hello,
There is no record of any correspondence from the email address or phone number in this account. Attached are files...

of the search history for your reference. Our company takes pride in offering excellent customer service, and guarantee all of our products. We are happy to accommodate any mistakes on our part. We have processed a remake and the new order number is XXXXXX. The package will be shipped to the address on the original order. A refund for the bag has been processed. Please allow the bank a day or two to complete the process. Please feel free to contact me directly at [redacted]@thecasestudio.com if you need any further assistance. Have a great day!
[redacted] B
Lead Customer Service Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This company is sending me a new product and issuing the reimbursement. However, I know I called and emailed. I have the emails & call logs to prove it.