Paper Factory Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending credit to my account, which has not posted at this time.
Sincerely,
*** ***

Tell us why hereThank you for giving us this opportunity to review Ms *** claim concerning an unwanted order pushing through without her accepting it. We have done extensive testing on our web site ordering process and know that our system will not push through items left in a customers
cart. Ms *** had to initiate her order even if it was by mistake. Fortunately, we were able to cancel this particular order. We are sorry for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why here... I apologize if Ms *** is unhappy with her purchase. The color of the Runner is cream, if you look at paint swatches there are hundreds of different cream shades. We did not misrepresent the color, it is a shade of cream. Ms*** will have to return
the items on her own for a refund. When we say 100% guarantee we mean just that. We do not guarantee a refund on shipping costs. I sincerely apologize for Ms ***'s inconvenience

Tell us why here... The 15% advertisment is for a customer's next order. By signing up your email you will receive a subsequent email with a 15% off promo code for your next order. The current order comes with free shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sent label in the mail on 3-26-18. I have generated another label to Ms***'s email address today. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sharon ***

Revdex.com:
It still was misprinted twice as a quilt but the newest magazine does not show the item.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why hereWe are sorry that our representative did not fully instruct Ms *** on how the prepaid return label works. In the interest of customer satisfaction, we are refunding Ms *** the $for the Knot Out product. We are sorry for the inconvenience. Sincerely

Tell us why hereMs*** address and email address have been submitted to our marketing department to be removed from our mailing listMs*** account has been flagged to show inactive customer. We apologize to Ms *** that she has been inconvenienced in any way

Tell us why here... After corresponding through email with Ms ***, I have generated a full credit to Ms ***'s account. This should post today or tomorrow. The order was not able to be stopped and is currently a day or two from delivery. I have asked Ms ***
to please return this package when it is received. Thank you

Tell us why here... I apologize that Ms *** did not receive her order. I have investigated this situation and find that Ms *** placed her order on our Website and the address entered was to *** *** *** ** *** City, AZ 86429. I assume this
was the previous address of Ms *** and she did not update her register for her new address The package has not been returned. We have also receved a chargeback from the cardholder bank for the entire amount of 111.15. It is now in the banks hands when or if Ms *** receives her credit. I am sorry for the inconvenience caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lorraine ***

Tell us why hereThank you for giving us the opportunity to investigate Ms *** claims against our company. First, we can assure Ms *** that our company is from the USA and our corporate offices are in Elk Grove Village,IL. We have two call centers one in Kansas City, KS and
one overseas. A lot of companies use overseas call centers. Second Ms*** inital order shows made through our Website using her *** account. *** as a payment option is only accepted on our Website. Ms*** had to have called our customer service line to add the other ship to addresses and items. It looks like Ms *** was shipping items to other addresses as Christmas presents to other people in IL. Only one of these addresses was a repeat and since our operators do not have paper and writing instruments at their desks, the customer must have repeated this information. We show two calls from Ms *** to cancel the order which we have done. It seems the order would not have gone through as the payment was denied. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lorraine ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive the refund to my *** account yesterdayA refund is all that I wantedIt is unfortunate that I was obviously going to get nowhere with this company without filing a complaint with the Revdex.comI do appreciate the Revdex.com for stepping in and facilitating my refund.
Sincerely,
Vonda Jordan

We apologize to Ms*** for the delay in refunding her *** account. Because of the Holiday season we are behind in processing returns. Yours has been processed and we have generated a total refund of $26.99. Original shipping and handling and the cost of the return label
are not included in your refund. We are sorry for any inconvenience caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***