Complaint: [redacted] I am rejecting this response because: I could of sent back all three carts and saved my time of hours on the phone and I was told I DID NOT need to do that they would give the difference on the first call I made I am very unhappy with the way this company as done me and will let my family and friends know not to shop here to do my experience Sincerely, Sharon [redacted]
Tell us why hereI apologize t Ms [redacted] for the delay in receiving her order or refund I cannot say why [redacted] decided to return the package to our warehosue instead of delivering it We have no received the package back as of yet, but I have generated a full refund to be Ms [redacted] credit card which should post today The amount of the refund will be $ Once again I apologize for the inconvenience Thank you for your patience
Tell us why hereWe apologize to Ms [redacted] for the way her order was handled Our representatives were just following protocol We have generated a credit of to be credited on 8-30-and have issued a credit of for the unused portion of Ms [redacted] s year Green & Gold Membership Ms [redacted] also has a new order in the process of being shipped We are tryingto cancel that order but if we are not able to Ms [redacted] can refuse shipment and we will issue a refund upon return Once again we are sorry for the inconvenience caused Ms [redacted]
I should not have to even mess with returning anythingI never even placed an order to begin with Complaint: [redacted] I am rejecting this response because: Sincerely, Colette ***
Tell us why hereWe apologize to Ms [redacted] for the mwith her order We are reshipping the correct item, ***, the [redacted] that she had initially requested Ms [redacted] may keep the frog set to do with what she wants The [redacted] does cost more than Ms [redacted] was charged for the frogs, but we are eliminating the shipping cost of which will bring the price down to with the refund for the frogs We are sorry that the operator did not take this action himself and we are sorry for the inconvenience caused Ms [redacted] and trust that this rectifies the situation
Tell us why hereI apologize to Ms [redacted] for the inconvenience caused her concerning order # [redacted] I have investiaged the concern and find that the address verification matched with the credit card number presented Also, the email we received from Ms [redacted] was may have been sent immediately to our company, but we did not open it ontil 10:am on 12-10- Because we were in the middle of our busy season we were inundated with emails and could not get to all of them as fast as we would have wished Therefore, the package had already been shipped on 12-7-and could not be stoppedOn 12-10-our call center supervisor pulled up the call from this order and found that the wrong address was entered by the Reptaking the call She dictated that a total refund be issued at once This was done, and a complete refund of $was issued on 12-10- I apologize to Ms [redacted] for the inconvenience caused her, we should have allowed her to keep the merchandise as the fault was ours, but our reps are trained to have all wrong packages with three items or more returned for a refund They were just following what they were taught I am sorry that this has caused Ms [redacted] so much stress
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the business did not offer an apology as stated in their response to the Revdex.com As of 3/28/transaction is still pending Once the funds are back on my credit card, then I will fully accept their response Sincerely, Lodis [redacted]
Complaint: [redacted] I am rejecting this response because:You have closed this complaint apparently, as your email states, because I did not respond to you saying the complaint was resolvedI did not see where I was to do thisI'm sorry that it was not done and apparently this was my errorI understand since you have now closed the case, there is nothing more to be done However, since this is what one of your email states that Collections, Etcsaid: I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas, I still feel this is advertisementIt should not be the customer's fault that the company CSR's were unaware of their emailsAs previously stated, I ordered my merchandise on Dec19, 2016, and Collections, Etc.'s email specifically stated that I could still order by 2:CST on Decand still get my order by Christmas at no additional chargeWhen tracking my package, FedEx showed my package would not be delivered until Dec28, so I called FedEx to explain what Collections, Etcemail saidThe supervisor I talked to there was extremely helpful and stated she would put a priority on my order and try to get it to me by the promised timeShe also told me that they contract with Collections and that business should have known how the order was to be sent if I was to get by-Christmas deliveryI very strongly feel this is the ONLY reason I did receive it on Decbecause, even with FedEx's intervention, if I had ordered the merchandise on Decas their email stated, I definitely still would not have received it by ChristmasCollection's, Etcshould have to suffer from a lower rating by the Revdex.com because this IS advertising when they even state that their own personnel were not even aware of their emails being sent out that stated delivery by Christmas at no additional chargeThank youSincerely,MrsConnie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, D C ***
Tell us why here I apologize to Mr [redacted] for any confusion placing an order on our website But while checking out on our Website, the charges are listed on the righthand side of the screen showing the total item dollar amount, the shipping chargesm, if any, and the handling charge fee that everyone pays Our prices are not hidden If ordering out of our catalog the order form is pre-printed with the handling charge If placing the order by phone the operators inform the customer of the charges On 5-12-Mr [redacted] placed his order and on 5-12-he cancelled his order Mr [redacted] has not been charged for the cancelled order I hope this has settled this dispute to Mr ***'s satisfaction Thank you
Tell us why here We are sorry Ms [redacted] was inconvenienced by the delay in receiving her credit We show that we received the return into our system on 7-3-and that is when we credited Ms [redacted] ' account for Ms [redacted] used one of our prepaid return labels which states will come off of her refund Also, the handling charge is non refundable Ms [redacted] should find the credit in three units on her credit card statement showing 4.98, and I hope Ms [redacted] is satisfied with this explanation Thank you
Tell us why here I apologize to [redacted] We acquired his information from another companies list I have submitted a request to the appropriate department to have his information removed from our mail and email addresses Because of our mailing schedule, [redacted] may still receive one or two more mailings before they stop I sincerely apologize for the inconvenience caused
Tell us why here Thank you for giving us this opportunity to answer Mr [redacted] complaint concerning non receipt of product ordered in November We found that Mr [redacted] placed this order on our Web site and his name and address populated with his old Florida address When he called on December 12-9-he told one of our operators that he had not noticed the address was not updated We told him we would send a prepaid return address label to that address to get the merchandise back and then we would reship it to him Unfortunately, we have not received the package In the interest of good customer service we are issuing Mr [redacted] a full refund of $on his credit card He should see this reflected on 2-6- We hope this complaint has been satisfactorily concluded for Mr [redacted] Thank you
Tell us why here I apologize to Ms [redacted] for not being more specific While not being able to say whose credit card was charged for the purchase, we credited back the $to the cc# used on order # [redacted] This was a phone in order If a customer does not supply the operator with a cr they are asked to supply they're zip code and last nameIf there are more customers that match the last name and zip code the operator is supposed to ask the customer for first name and street address We have more than one customer with the last name of [redacted] at the same zip code The operator must not have heard the customer incorrectly and chose the wrong Ms*** The operator than asks for the payment The customer supplies the credit card number to be used and the order proceeds to the end Since the operator unknowingly chose the wrong customer to apply the order to, Ms D [redacted] received the notification of shipment to her email address of record and then received the order We have no prior knowledge that the wrong customer received the order until either the addressee or the rightful owner contacts us So far I cannot find the rightful owner of this order They may not contact us because they received a full credit Our company has been in business a long time and we pride ourselves on having a safe environment for our customers to do business with This was an honest mistake that in no way compromised Ms D ***s account I hope Ms [redacted] can now be assured that this was not a diliberate act against her account Sincerely
Tell us why hereAfter reading Ms ***'s complaint on not receiving the total refund owed for the return of nine items, I have researched the account and find that the three remaining items have been recorded and $will be credited to Ms ***s [redacted] account in a day or twoTotal reund for the returned items is x = - for prepaid return label = Thank you for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However as of this date and time I have NOT been issued a refund to my original card used for this purchase, thank you! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Charles [redacted]
Tell us why here Our calculations show that one more set would be equal to the correct dimensions, but we will send one more set
Complaint: [redacted] I am rejecting this response because: I could of sent back all three carts and saved my time of hours on the phone and I was told I DID NOT need to do that they would give the difference on the first call I made I am very unhappy with the way this company as done me and will let my family and friends know not to shop here to do my experience Sincerely, Sharon [redacted]
Tell us why hereI apologize t Ms [redacted] for the delay in receiving her order or refund I cannot say why [redacted] decided to return the package to our warehosue instead of delivering it We have no received the package back as of yet, but I have generated a full refund to be Ms [redacted] credit card which should post today The amount of the refund will be $ Once again I apologize for the inconvenience Thank you for your patience
Tell us why hereWe apologize to Ms [redacted] for the way her order was handled Our representatives were just following protocol We have generated a credit of to be credited on 8-30-and have issued a credit of for the unused portion of Ms [redacted] s year Green & Gold Membership Ms [redacted] also has a new order in the process of being shipped We are tryingto cancel that order but if we are not able to Ms [redacted] can refuse shipment and we will issue a refund upon return Once again we are sorry for the inconvenience caused Ms [redacted]
I should not have to even mess with returning anythingI never even placed an order to begin with Complaint: [redacted] I am rejecting this response because: Sincerely, Colette ***
Tell us why hereWe apologize to Ms [redacted] for the mwith her order We are reshipping the correct item, ***, the [redacted] that she had initially requested Ms [redacted] may keep the frog set to do with what she wants The [redacted] does cost more than Ms [redacted] was charged for the frogs, but we are eliminating the shipping cost of which will bring the price down to with the refund for the frogs We are sorry that the operator did not take this action himself and we are sorry for the inconvenience caused Ms [redacted] and trust that this rectifies the situation
Tell us why hereI apologize to Ms [redacted] for the inconvenience caused her concerning order # [redacted] I have investiaged the concern and find that the address verification matched with the credit card number presented Also, the email we received from Ms [redacted] was may have been sent immediately to our company, but we did not open it ontil 10:am on 12-10- Because we were in the middle of our busy season we were inundated with emails and could not get to all of them as fast as we would have wished Therefore, the package had already been shipped on 12-7-and could not be stoppedOn 12-10-our call center supervisor pulled up the call from this order and found that the wrong address was entered by the Reptaking the call She dictated that a total refund be issued at once This was done, and a complete refund of $was issued on 12-10- I apologize to Ms [redacted] for the inconvenience caused her, we should have allowed her to keep the merchandise as the fault was ours, but our reps are trained to have all wrong packages with three items or more returned for a refund They were just following what they were taught I am sorry that this has caused Ms [redacted] so much stress
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the business did not offer an apology as stated in their response to the Revdex.com As of 3/28/transaction is still pending Once the funds are back on my credit card, then I will fully accept their response Sincerely, Lodis [redacted]
Ms [redacted] has received a TOTAL refund and on 2-19-and and on 2-20- for a total refund of
Complaint: [redacted] I am rejecting this response because:You have closed this complaint apparently, as your email states, because I did not respond to you saying the complaint was resolvedI did not see where I was to do thisI'm sorry that it was not done and apparently this was my errorI understand since you have now closed the case, there is nothing more to be done However, since this is what one of your email states that Collections, Etcsaid: I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas, I still feel this is advertisementIt should not be the customer's fault that the company CSR's were unaware of their emailsAs previously stated, I ordered my merchandise on Dec19, 2016, and Collections, Etc.'s email specifically stated that I could still order by 2:CST on Decand still get my order by Christmas at no additional chargeWhen tracking my package, FedEx showed my package would not be delivered until Dec28, so I called FedEx to explain what Collections, Etcemail saidThe supervisor I talked to there was extremely helpful and stated she would put a priority on my order and try to get it to me by the promised timeShe also told me that they contract with Collections and that business should have known how the order was to be sent if I was to get by-Christmas deliveryI very strongly feel this is the ONLY reason I did receive it on Decbecause, even with FedEx's intervention, if I had ordered the merchandise on Decas their email stated, I definitely still would not have received it by ChristmasCollection's, Etcshould have to suffer from a lower rating by the Revdex.com because this IS advertising when they even state that their own personnel were not even aware of their emails being sent out that stated delivery by Christmas at no additional chargeThank youSincerely,MrsConnie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, D C ***
Tell us why here I apologize to Mr [redacted] for any confusion placing an order on our website But while checking out on our Website, the charges are listed on the righthand side of the screen showing the total item dollar amount, the shipping chargesm, if any, and the handling charge fee that everyone pays Our prices are not hidden If ordering out of our catalog the order form is pre-printed with the handling charge If placing the order by phone the operators inform the customer of the charges On 5-12-Mr [redacted] placed his order and on 5-12-he cancelled his order Mr [redacted] has not been charged for the cancelled order I hope this has settled this dispute to Mr ***'s satisfaction Thank you
Tell us why here We are sorry Ms [redacted] was inconvenienced by the delay in receiving her credit We show that we received the return into our system on 7-3-and that is when we credited Ms [redacted] ' account for Ms [redacted] used one of our prepaid return labels which states will come off of her refund Also, the handling charge is non refundable Ms [redacted] should find the credit in three units on her credit card statement showing 4.98, and I hope Ms [redacted] is satisfied with this explanation Thank you
Tell us why here I apologize to [redacted] We acquired his information from another companies list I have submitted a request to the appropriate department to have his information removed from our mail and email addresses Because of our mailing schedule, [redacted] may still receive one or two more mailings before they stop I sincerely apologize for the inconvenience caused
Tell us why here Thank you for giving us this opportunity to answer Mr [redacted] complaint concerning non receipt of product ordered in November We found that Mr [redacted] placed this order on our Web site and his name and address populated with his old Florida address When he called on December 12-9-he told one of our operators that he had not noticed the address was not updated We told him we would send a prepaid return address label to that address to get the merchandise back and then we would reship it to him Unfortunately, we have not received the package In the interest of good customer service we are issuing Mr [redacted] a full refund of $on his credit card He should see this reflected on 2-6- We hope this complaint has been satisfactorily concluded for Mr [redacted] Thank you
Tell us why here I apologize to Ms [redacted] for not being more specific While not being able to say whose credit card was charged for the purchase, we credited back the $to the cc# used on order # [redacted] This was a phone in order If a customer does not supply the operator with a c
r they are asked to supply they're zip code and last nameIf there are more customers that match the last name and zip code the operator is supposed to ask the customer for first name and street address We have more than one customer with the last name of [redacted] at the same zip code The operator must not have heard the customer incorrectly and chose the wrong Ms*** The operator than asks for the payment The customer supplies the credit card number to be used and the order proceeds to the end Since the operator unknowingly chose the wrong customer to apply the order to, Ms D [redacted] received the notification of shipment to her email address of record and then received the order We have no prior knowledge that the wrong customer received the order until either the addressee or the rightful owner contacts us So far I cannot find the rightful owner of this order They may not contact us because they received a full credit Our company has been in business a long time and we pride ourselves on having a safe environment for our customers to do business with This was an honest mistake that in no way compromised Ms D ***s account I hope Ms [redacted] can now be assured that this was not a diliberate act against her account Sincerely
Tell us why hereAfter reading Ms ***'s complaint on not receiving the total refund owed for the return of nine items, I have researched the account and find that the three remaining items have been recorded and $will be credited to Ms ***s [redacted] account in a day or twoTotal reund for the returned items is x = - for prepaid return label = Thank you for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However as of this date and time I have NOT been issued a refund to my original card used for this purchase, thank you! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Charles [redacted]