Papertown Auto & Cycle Center

------- Forwarded message ----------From:? Revdex.com of Metro Washington DC? Date: Tue, Dec 1, at 9:AMSubject: Fwd: FW: Website: Complaint ResponseTo: *** *** ---------- Forwarded message
----------From:? [email protected]? Date: Mon, Nov 30, at 4:PMSubject: FW: Website: Complaint ResponseTo: Revdex.com of Metro Washington DC ? From:? [email protected]? [mailto:[email protected]]? Sent:? Monday, November 30, 1:PMTo:? [email protected]:? Website: Complaint Response? Business Response to a ComplaintComplaint ID#:10953143Company Name:Papertown Auto & Cycle Center, LLCCompany Contact:Kay R***Company Phone:***Company Email:***@papertowncycle.comPerson Who Sent the Complaint:*** *** ***Staff Member:Response:When *** *** brought is *** *** into the shop, he was made aware that there was a $Diagnostic Fee Plus 6% sales tax charge in order for us to diagnose any issues with his motorcycleWe have Specialized Equipment, purchased from *** *** at *** *** *** Products, (that is quite Costly) to diagnose idle problems, Valve problems, Fueling issues, etcWe did perform the diagnostics on *** ***'s motorcycle and we informed him that there was a leaking valve in the rear head of his bike*** *** dropped his motorcycle off on 8/1/and signed the preliminary work order, consenting for us to perform the diagnosticsWe were waiting to hear if he wanted us to do the work necessary to repair his motorcycleHe also had requested for a tune up and to check why his engine kept stalling and overheatingWe did not complete any other workIt is not for a motorcycle with 9,miles to Stall and backfire and consume as much oil as *** *** was statingSo I now Question *** *** & the *** Dealer of *** Choice*** ***; I agree, the motorcycles do get extremely warm, but they Do not Consume as much oil as the customer States, or Stall, Let Alone, Backfire unless the customer had some engine modifications done at his Own RiskI can provide the Customer's notes of concern, the signed repair ordered and the final repair order with the recommendations for his *** ***.Sent on: 11/30/1:34:PMSent by:

------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Dec 1, 2015 at...

9:08 AMSubject: Fwd: FW: Website: Complaint ResponseTo: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [email protected] <[email protected]...⇄ Mon, Nov 30, 2015 at 4:21 PMSubject: FW: Website: Complaint ResponseTo: Revdex.com of Metro Washington DC <[email protected]>
 
From: [email protected] [mailto:[email protected]] Sent...⇄ November 30, 2015 1:34 PMTo: [email protected]: Website: Complaint Response
 
Business Response to a Complaint
Complaint ID#:
10953143
Company Name:
Papertown Auto & Cycle Center, LLC
Company Contact:
Kay R[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]@papertowncycle.com
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
When [redacted] brought is 2006 [redacted] into the shop, he was made aware that there was a $75.00 Diagnostic Fee Plus 6% sales tax charge in order for us to diagnose any issues with his motorcycle. We have Specialized Equipment, purchased from [redacted] at [redacted] Products, (that is quite Costly) to diagnose idle problems, Valve problems, Fueling issues, etc. We did perform the diagnostics on [redacted]'s motorcycle and we informed him that there was a leaking valve in the rear head of his bike. [redacted] dropped his motorcycle off on 8/1/2015 and signed the preliminary work order, consenting for us to perform the diagnostics. We were waiting to hear if he wanted us to do the work necessary to repair his motorcycle. He also had requested for a tune up and to check why his engine kept stalling and overheating. We did not complete any other work. It is not normal for a motorcycle with 9,138 miles to Stall and backfire and consume as much oil as [redacted] was stating. So I now Question [redacted] & the [redacted] Dealer of [redacted] Choice. [redacted]; I agree, the motorcycles do get extremely warm, but they Do not Consume as much oil as the customer States, or Stall, Let Alone, Backfire unless the customer had some engine modifications done at his Own Risk. I can provide the Customer's notes of concern, the signed repair ordered and the final repair order with the recommendations for his 2006 [redacted].
Sent on: 11/30/2015 1:34:12 PM
Sent by: 98.237.15.148

------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Dec 1, 2015 at 9:08 AMSubject: Fwd: FW: Website: Complaint ResponseTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message...

----------From: [email protected] <[email protected]...⇄ Mon, Nov 30, 2015 at 4:21 PMSubject: FW: Website: Complaint ResponseTo: Revdex.com of Metro Washington DC <[email protected]> From: [email protected] [mailto:ourR...⇄ November 30, 2015 1:34 PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:10953143Company Name:Papertown Auto & Cycle Center, LLCCompany Contact:Kay R[redacted]Company Phone:[redacted]Company Email:[redacted]@papertowncycle.comPerson Who Sent the Complaint:[redacted]Staff Member:Response:When [redacted] brought is 2006 [redacted] into the shop, he was made aware that there was a $75.00 Diagnostic Fee Plus 6% sales tax charge in order for us to diagnose any issues with his motorcycle. We have Specialized Equipment, purchased from [redacted] at [redacted] Products, (that is quite Costly) to diagnose idle problems, Valve problems, Fueling issues, etc. We did perform the diagnostics on [redacted]'s motorcycle and we informed him that there was a leaking valve in the rear head of his bike. [redacted] dropped his motorcycle off on 8/1/2015 and signed the preliminary work order, consenting for us to perform the diagnostics. We were waiting to hear if he wanted us to do the work necessary to repair his motorcycle. He also had requested for a tune up and to check why his engine kept stalling and overheating. We did not complete any other work. It is not normal for a motorcycle with 9,138 miles to Stall and backfire and consume as much oil as [redacted] was stating. So I now Question [redacted] & the [redacted] Dealer of [redacted] Choice. [redacted]; I agree, the motorcycles do get extremely warm, but they Do not Consume as much oil as the customer States, or Stall, Let Alone, Backfire unless the customer had some engine modifications done at his Own Risk. I can provide the Customer's notes of concern, the signed repair ordered and the final repair order with the recommendations for his 2006 [redacted].Sent on: 11/30/2015 1:34:12 PMSent by: 98.237.15.148