Initial Business Response /* (1000, 5, 2016/02/19) */
***
Stokes sympathizes with the Customer insofar as her dissatisfaction with the maximum temperature setting of the Stokes Raclette
The Customer Service she received was not to our usual standards; we have already taken corrective measures to ensure this does not happen againIn order to ascertain whether or not the Raclette adequately performs the tasks it is advertised to perform, we tested a number of the productsAll worked within acceptable guidelinesIn order to resolve this matter, we can provide the Customer with $*** Gift Certificate
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes issue was resolved at the store level , I received a % refund from store, approved by district manager
I would not have replied NO to a resolution for a *** $ store credit
***
Initial Business Response /* (1000, 5, 2016/02/19) */
***
Stokes sympathizes with the Customer insofar as her dissatisfaction with the maximum temperature setting of the Stokes Raclette
The Customer Service she received was not to our usual standards; we have already taken corrective measures to ensure this does not happen againIn order to ascertain whether or not the Raclette adequately performs the tasks it is advertised to perform, we tested a number of the productsAll worked within acceptable guidelinesIn order to resolve this matter, we can provide the Customer with $*** Gift Certificate
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes issue was resolved at the store level , I received a % refund from store, approved by district manager
I would not have replied NO to a resolution for a *** $ store credit
***