PAR North America

With due respect to Mr***, his reply to our prior response is an attempt to argue what New York law does and does not permit a repossession agent to do in New York, to further argue what PAR's legal responsibilities are for the actions of a subcontractor, and to threaten legal action in the event we do not acquiesce to his demandsWe stand on our prior response, and as a matter of policy, in light of the threat of court proceedings, we decline to comment or participate further in this processThank you, Chris B*** I Compliance Manager I PAR North America

Please see attachedThanks Woodland Drive Suite 150 Indianapolis, IN 46278 (317) 818-4500 Fax (317)
843-3001 www.parnorthamerica.com October 26, 2017 RevDex.com Case ID 12452077 Central Indiana 151 N Delaware St #2020 Indianapolis, IN 46204-2599 To Whom It May Concern, PAR is a “forwarder” that connects lenders to licensed repossession agencies throughout the United States. The independent repossession agencies perform the actual repossession of vehicles. PAR does not take part in the physical act of repossessing vehicles. In this instance, *** *** *** initiated the repossession of *** ***’ vehicle by requesting that PAR perform its forwarding service by forwarding the repossession task to a local repossession agency. *** ***, a local repossession agency, accepted *** *** ***’s repossession request. PAR received a complaint from Ms. *** via email on May 25, 2017 in regards to VIN ***. Her complaint dictated that her vehicle’s brakes and door were damaged during repossession. PAR followed its standard complaint procedures in addressing Ms. ***’ complaint: A statement of fact and supporting documentation were requested from *** *** and Ms. ***’, and both were reviewed. PAR requested that Ms. *** send in a brake diagnostic several times but never received any documentation from Ms. ***. PAR delivered the final resolution to Ms. *** on June 8, 2017 via email. This complaint was closed due to lack of communication from Ms. ***. However, after receiving your letter PAR promptly reached back out to Ms. *** to offer an alternative resolution, and Ms. *** was agreeable to it. This matter has therefore been successfully resolved. Sincerely, Jessie H*** *** Director of Compliance PAR North America

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossessionPAR did not take part in the physical act of repossessing Ms*** vehiclePAR cannot and does not control the action of its subcontractorsPAR has already investigated
Ms*** claims, and could not substantiate themPAR advised Ms*** that she would need to continue to work with the subcontracted repossession agency, *** *** ***, as PAR has no way of confirming any of her allegations, and PAR was not the party that effectuated the repossessionMs*** has been provided with their contact information already

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't understand how yall closed my case and these people par north America hired to towed the truck robbed me blind, this is crazy I get no help from no one everything is about money and Lawyers wow
Regards,
*** ***

Please see attached responseThanks Woodland Drive Suite 150 Indianapolis, IN 46278 (317) 818-4500 Fax (317)
843-3001 www.parnorthamerica.com August 2, 2017 RevDex.com Case ID *** Central Indiana 151 N Delaware St #2020 Indianapolis, IN 46204-2599 To Whom It May Concern, PAR is a “forwarder” that connects lenders to licensed repossession agencies throughout the United States. The independent repossession agencies perform the actual repossession of vehicles. PAR does not take part in the physical act of repossessing vehicles. In this instance, *** ***
*** initiated the repossession of *** ***’s neighbor’s vehicle by requesting that PAR perform its forwarding service by forwarding the repossession task to a local repossession agency. *** ***, a local repossession agency, accepted *** *** ***’s repossession request. PAR received a complaint from *** *** (the cosigner) via phone on July 26, 2017 in regards to VIN ***. Her complaint dictated that her neighbor, Ms. ***, claimed the mulch in her yard was damaged during the repossession. PAR followed its standard complaint procedures in addressing *** ***’s complaint: A statement of fact was requested from *** *** and Ms. ***, and both were reviewed. PAR delivered the resolution to Ms. *** on July 31, 2017 via voicemail. After providing the resolution, because Ms. ***’s complaint is alleged damage to her property, Ms. *** was instructed to contact *** *** if she desired to pursue the complaint further. Based on the foregoing, PAR respectfully declines to take any further action with respect to Ms. ***’s complaint. Sincerely, Jessie H*** *** Director of Compliance PAR North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ok like I said before I inform them that I will take legal action against them so how is this a threat an you are responsible for the legal action of any party that you hired so tell me if youre car was repocess wouldnt you want items that belong to you an then have to be charge to get them
Regards,
*** ***

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession PAR did not take part in the physical act of repossessing Mr*** vehicle. PAR cannot and does not control the action of its subcontractors. Any
claims of damage to this vehicle should be directed to the repossession agency that picked up the vehicle, Westmark Asset Recovery, 214-453-3900. As for rental costs, Mr*** will need to discuss reimbursement with Santander Consumer USA, 888-222-4227, as they were the entity that directed PAR to coordinate the repossession of the vehicle, and provided the directions to release the vehicle

March 24, 2017 Revdex.comCase ID [redacted]Central Indiana151 N Delaware St #2020Indianapolis, IN 46204-2599 To Whom It May Concern,  PAR is a “forwarder” that connects lenders to licensed repossession agencies throughout the United States. The independent repossession...

agencies perform the actual repossession of vehicles. PAR does not take part in the physical act of repossessing vehicles. In this instance, [redacted] initiated the repossession of Mr. [redacted]’s vehicle by requesting that PAR perform its forwarding service by assigning the repossession task to a repossession agency.  [redacted] was tasked with performing this particular repossession.  PAR received A complaint from Mr. [redacted] via phone on 3/17/17 in regards to VIN [redacted] and followed its standard complaint procedures. A statement of fact was requested from [redacted] and was reviewed along with Mr. [redacted]’s complaint. After investigating this matter, the details contained in Mr. [redacted]’s complaint do not appear to be accurate. Mr. [redacted] was not present during the repossession. Police were not called to the scene by either Mr. [redacted]’s wife or [redacted]. PAR attempted to obtain the police report referenced by Mr. [redacted] to no avail.  PAR attempted to resolve this with Mr. [redacted] on 3/17/17 but Mr. [redacted] was not cooperative. The Revdex.com complaint received from Mr. [redacted] includes a “disputed amount” of $400. Mr. [redacted] redeemed his unit on 3/17/17 and paid no fees to [redacted] for the redemption. Based on the foregoing, PAR is unable to take any further action with respect to Mr. [redacted]’s complaint.      Sincerely,   Jessie H[redacted]Directory of CompliancePAR North America

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession. PAR has never been in possession of the...

vehicle and any alleged property within it. The subcontracted repossession company who had possession of this vehicle is BFS Recoveries, Inc. This is the party Mr. [redacted] should be discussing any alleged missing property from within the vehicle. Please be advised that PAR's records for this vehicle show that it was retrieved by our subcontracted repossession agency from the Philadelphia Parking Authority Impound Lot with no property within the vehicle. We suggest that Mr. [redacted] reach out to the Philadelphia Parking Authority to see if they have his missing tools in their possession. Thank you,
 
Chris B[redacted]

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession. PAR did not take part in the physical act of repossessing Ms. [redacted] vehicle. PAR cannot and does not control the action of its subcontractors. Her vehicle was...

retrieved from her lien holder’s auction vendor, [redacted]), and all claims of damage to the vehicle should be directed to that entity. All of Ms. [redacted] lien holder’s records related to the condition of this vehicle at time of repossession show none of the alleged damage. Ms. [redacted] may directly contact the repossession agent that repossessed the vehicle – [redacted], [redacted]

PAR has already been in touch with Mr. [redacted] directly on 08/13/15 and addressed this issue.  We consider it resolved.

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession.  PAR did not take part in the physical act of repossessing Ms. [redacted] vehicle.  PAR cannot and does not control the action of its subcontractors.  As PAR is not in possession of the vehicle and any alleged property contained within it, we cannot speak to facts of what was actually in the vehicle at the time of repossession.  Ms. [redacted] should either continue to work with the subcontracted repossession agent, ASAP Towing, or file a stolen property report with the police to have the issue investigated.

Vehicle Identification Number[redacted]

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession.  PAR did not take part in the physical act of repossessing [redacted] vehicle.  PAR cannot and does not control the action of its...

subcontractors.  Any claims of damage to this vehicle should be directed to subcontractor repossession agency, [redacted].  Fee misquoting issues have already been addressed with the subcontractor by PAR.

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession. PAR did not take part in the physical act of...

repossessing Ms. [redacted] vehicle. PAR cannot and does not control the action of its subcontractors. PAR has already investigated Ms. [redacted] claims, and could not substantiate them. PAR advised Ms. [redacted] that she would need to continue to work with the subcontracted repossession agency, [redacted], as PAR has no way of confirming any of her allegations, and PAR was not the party that effectuated the repossession. Ms. [redacted] has been provided with their contact information already.

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession.  The subcontracted repossession agent that repossessed Ms. [redacted]’s vehicle is [redacted].  PAR has never been in possession of Ms. [redacted]’s vehicle,...

nor any possible property contained within it.  PAR has been provided with no proof that a set of headphones was present in Ms. [redacted]’s vehicle at the time of repossession.  Ms. [redacted] also signed a release when she retrieved her items that were located within the vehicle that stated she received all items that were in the vehicle at the time of repossession.  We believe the appropriate step for Ms. [redacted] to take at this point is to file a stolen property report with her local police station, and provide them with the contact information and address of [redacted] to investigate.  PAR has closed this issue.
 Thank you,
 
[redacted]/ Compliance Manager/PAR North America

PAR is a repossession...

forwarding service which uses subcontracted repossession agents to perform the actual repossession. PAR did not take part in the physical act of repossessing Ms. [redacted] vehicle. PAR cannot and does not control the action of its subcontractors. Ms. [redacted] vehicle was retrieved from a third party auction company with the alleged damages, not from the possession of PAR’s subcontracted repossession agent. PAR’s records and files show the vehicle did not have the alleged damage while in possession of our subcontracted repossession agent. Ms. [redacted] should reach out to the auction company she retrieved her vehicle from as our records show the damage would have been caused by the auction or its transporter. If Ms. [redacted] does not have their name and contact information, she should be able to obtain those details from her lien holder.

PAR is a repossession forwarding service which uses subcontracted repossession agents to perform the actual repossession.  PAR did not take part in the physical act of repossessing Mr. [redacted]’s vehicle.  PAR cannot and does not control the action of its subcontractors.  PAR has...

investigated Mr. [redacted]’s claim, and could not substantiate it.  PAR and our subcontractor would not file an insurance claim against Mr. [redacted]’s insurance for any damage on the vehicle.

I could not be more disappointed with the level of inefficiency I received both directly from Par North America or their subcontracted recovery service [redacted].
After having my car repossessed I wasted 4 calls to Par North America who I was directed to by my lien holder as the ones in charge of my repossession. It took 4 calls because Par North America could not determine what contractor had taken my vehicle. They knew where to find me and what vehicle to take but then had no idea where it went. After finally locating the proper vendor I experienced customer service worse than anything I have ever witnessed from their contracted vendor [redacted]. I have documented this experience with [redacted] on every review site I could find.
In other reviews I have seen the rebuttal from Par North America that the companies clients experience are independent contractors and Par North America cannot be held responsible for contractors. You are the ones that contract out to them. Either you do no research on the companies you do business with, you have no concern for your client's overall experience or worse they are the cheapest because of their terrible service and you wish to cut corners on cost and use them anyways. Regardless of what reason it is, ignorance is not an excuse and I'm deeply disappointed by the treatment I received.