Paraco Gas

Review: I cancelled my account over a year ago. Paraco finally came to pick up their tanks in Feburary after a 12 inch snow storm, the tanks are located in my backyard there was like 2 feet or more of snow they could not get to them. I waited to the whether got better ran into one of their drivers and he said he would go out and pick them up. He never did. I called a couple of months ago and told them I would like them picked because now they are out of hydrostatic testing which could make them a danger on my property. I am still waiting due to them being out of hydrostatic testing it is not proven they can hold the pressure of the gas. I want them off my property and my refund for the gas in them. Filing this complaint will help incase one or both tanks do damage to my property that they will be responsible for. I heard this is a big problem with them, you think they would correct it to get more customers because all of this that go though it tell everyone about and I am a plumber by trade and when someone ask about a gas company I always tell them how Paraco treats me.Desired Settlement: I want the tanks of my property and my refund for the gas in them.

Business

Response:

[redacted] contacted Paraco on October **,2014 and requested that the Paraco tanks on his property be picked up, that he was in fact switching to electric because his water heater had an issue with the heating element. [redacted] advised that the propane tanks were just about full. The customer service representative explained to [redacted] that due to the existing winter schedule and the tanks being full, it may take longer to remove due to the inclement weather.

The tanks were attempted to be removed on March *, 2015 and we were unable to due to the snow. The workorder was then put out again several times and we were unable to get because we needed 2 men due to the tanks being full and the location, we would not want to put our employee or [redacted] at risk of someone being injured. [redacted] called in August and confirm that the workorder was still open to remove the tanks.

The tanks were removed 12/*/2015 at 70%, we will not be charging a restocking fee due to the delay.

We appologize for any inconvience this has caused [redacted].

Donna H[redacted] Hudson Valley Office Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Do NOT use this company. They rip you off and their customer service is the worst I have ever seen. Spent three weeks waiting for a refund that only came after I got very angry! Transferred and hung up on many times after they came to my new home and tried to rip me off for bogus safety violations. Do yourself a HUGE favor and steer clear of this sub-par company.