Paradice Motel

I am rejecting this response because: This is incorrect they messed up our days that we would be thereI booked a room for 6/25-6/and got a room number for Saturday to Sunday but they put me down for 5/25-5/which Wednesday to Thursday which I never would of done because I work Monday thru FridayI asked if I there was confirmation number or anything they said no they do not give out confirmation numbers [redacted] said the room was booked and they took my card numberSo I called days before I 6/to verify the room would be available and they told me no I had no roomThen they looked up the name and saw that they put me down for the wrong date and charged me which I had no clue until they told me because it was on my credit cardI have call marina there multiple times and she says they are working on it every time I have called and it's been a month and nothing has been doneBut keeps telling me that it will not be a problem to refund the money they are just trying to submit the paper workNothing has been done so I had to take matters into my own handsSo I had to contact my bank to get them to dispute the chargeAnd now they are saying it was my fault for not showing up these people are crooks and they should be investigatedThey do not know how to run a businessAlso not to mention they never once said anything about charging my card if I didn't show up

HE WAS A NO SHOW, WE CHARGED HIS CARD FOR OF HIS RESERVATION (NOT THE FULL AMOUNT) WHICH WAS IF HE THINKS THIS IS INCORRECT, IF HE CAN SHOW PROOF WE ARE WRONG WE WILL REFUND HIS AS SOON AS WE SEE IT

I am rejecting this response because:As I mentioned in the complaint, the business is not being reasonableI held the reservation for a total of TWO minutesThey cannot realistically complain that I inconvenienced their business in any wayThis is just them being greedy and I will not accept that and I don't think any potential future customers should have to deal with this kind of toxic business behavior

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I did finally get the refund! Thank you for all your help!!

Dear ***, This is cancellation policy for everyone, thank you very much!

just charge back to this guest, thank you!

we didn't charge her card, I email to her again and again and if she has any proof show that we charged her credit card, my *** ** *** merchant services will be charge back for her first, thank you!

I am rejecting this response because: She states "just charge back to the client"Who is she talking about? Does she expect the Revdex.com to do that? She is the one who needs to refund the moneyI don't think she knows how to do that or she doesn't want to

I am rejecting this response because:As I mentioned in the complaint, the business is not being reasonable. I held the reservation for a total of TWO minutes. They cannot realistically complain that I...

inconvenienced their business in any way. This is just them being greedy and I will not accept that and I don't think any potential future customers should have to deal with this kind of toxic business behavior.

HE WAS A NO SHOW, WE CHARGED HIS CARD FOR 100.00 OF HIS RESERVATION (NOT THE FULL AMOUNT) WHICH WAS 223.00 IF HE THINKS THIS IS INCORRECT, IF HE CAN SHOW PROOF WE ARE WRONG WE WILL REFUND HIS 100.00 AS SOON AS WE SEE IT.

yes. we refund already, thank you ! [redacted]

We have addressed the issues, as mentioned before we do not want to refund the 100.00, as we have not done anything wrong. Again, I never got a call from him until 7/17.  When he called he did not want to talk to me he wanted to talk to [redacted] but [redacted] did not understand the situation. Thank youParadice Motel

I am rejecting this response because: This is incorrect they messed up our days...

that we would be there. I booked a room for 6/25-6/26 and got a room number 31 for Saturday to Sunday but they put me down for 5/25-5/26 which Wednesday to Thursday which I never would of done because I work Monday thru Friday. I asked if I there was confirmation number or anything they said no they do not give out confirmation numbers. [redacted] said the room was booked and they took my card number. So I called 3 days before I 6/25 to verify the room would be available and they told me no I had no room. Then they looked up the name and saw that they put me down for the wrong date and charged me which I had no clue until they told me because it was on my credit card. I have call marina there multiple times and she says they are working on it every time I have called and it's been a month and nothing has been done. But keeps telling me that it will not be a problem to refund the money they are just trying to submit the paper work. Nothing has been done so I had to take matters into my own hands. So I had to contact my bank to get them to dispute the charge. And now they are saying it was my fault for not showing up these people are crooks and they should be investigated. They do not know how to run a business. Also not to mention they never once said anything about charging my card if I didn't show up.

Dear [redacted], This is cancellation policy for everyone, thank you very much!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I did finally get the refund! Thank you for all your help!!