Paradigm Group Investments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We thank our customer for their inquiryThe original refund check was mailed to an incorrect addressAfter attempting to track down the original check, verifying with bank that it was not negotiated, and speaking with our valued customer ....it was determined that a replacement check would be immediately beneficial to our customerAn check was issued and delivered to our customerWe consider this matter closed Customer service

Mike Wilkens was very informative, pleasant and really knew what he was speaking about

This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at park StElCajon CA92020, which is owned by [redacted] Mr [redacted] used to work for our company and waspromoted to own his own franchiseWe apologize for any mix upApparently our invoice was used tocomplete transaction with Mrs [redacted] Mrs [redacted] had no choice but to send her cancellation to usbecause our name was on paperwork so this situation Is definitely not her faultThe relationshipbetween Paradlsm Group Investments relationship and DT SYSTEMS GROUP LLCIs that of vendor/vendee and is expressly outlined in a contractual agreementDT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs [redacted] finds herself In and now that senior Mstat ParadigmGroup Investments Is Involved, we will rectify this to Mrs [redacted] 's satisfaction ImmediatelyWe havealready placed calls and left messages to Mrs [redacted] We thank you for bringing this to our attention.Thank you for your time

HelloWe are responding to help further clarify our involvement in this complaintAs we have statedthis customer is not oursBecause DT Systems Group of El Cajon was unable to process credit card ordebit card transactions at the time of this sale (application still pending), our firm decided to help withthis transactionOur relationship with DT systems group is vendor/ vendee and is spelled out by writtencontractDT Systems Group is a completely separate entity with different ownership and EIN numbers.Paradigm Group is the main supplier of DT Systems Group and is not responsible for their day to dayoperations .We have made several calls to this customer to assure her that we are committed torectifying this issue and to apologize for the mistakes that were madeWe have left messages that havenot been returnedWe are fully committed to satisfying this customer and are trying to make contact.This customer has since started a dispute with the bank on this transaction and we are fully cooperatingto resolve this matter with themThe refund (monies) is now with their bank awaiting resolutionWehave expressed our disappointment with Mr [redacted] at DT systems group and have received hiscooperation as well to resolve this matterWe have been assured by the credit /debit card processingcompany and the customer's bank that the customer will get their money back soon.This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at park StElcajon CA92020, which is owned by [redacted] Mr [redacted] used to work for our company and waspromoted to own his own franchiseWe apologize for any mix upApparently our invoice was used tocomplete transaction with Mrs [redacted] Mrs [redacted] had no choice but to send her cancellation to usbecause our name was on paperwork so this situation is definitely not her faultThe relationshipbetween Paradigm Group Investments relationship and DT SYSTEMS GROUP LLCIs that of vendor/vendee and is expressly outlined in a contractual agreementDT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs [redacted] finds herself in and now that senior Mgtat ParadigmGroup Investments Is involved, we will rectify this to Mrs [redacted] 's satisfaction immediatelyWe havealready placed calls and left messages to Ms [redacted] We thank you for bringing this to our attention.Thank you for your time

Good Evening,I have attached a PDF file containing attachmentsThe first attachment is the USPS receipt which shows me sending my notification of cancellation to Paradigm GroupIt is the same address to the business in question not a franchise locationThe second attachment is the actual receipt of the purchaseWhen I called to return the item the receptionist said the address on the receipt was no longer valid; they had moved to a bigger location because business was boomingShe then gave me the following address: Juniper Creek Lane, Suite 200, San Diego, CA The same address belonging to the business in question not a franchise locationThe third attachment is pages of my bank statement from [redacted] UnionThe purchase is highlighted and says as follows: 3-POS Debit [redacted] 3-11- [redacted] CA $This is the same name of the business in question and same number once again NOT A FRANCHISE LOCATIONIs there an additional penalty for lying to the Revdex.com? Thank you for your continued investigation into this matterStill no refund from the businessThese people need to be shut downRespectfully Sent, [redacted]

Thank you for your responseAs stated in our original response we reached out to our customer to assist in finding her copy of the contractCustomer was polite and friendly but refused any help to dateIt is our position that every customer of ours receives a contract and is verified to have received one with a follphone callwe will not be issuing a refund as the cancellation was requested outside the 3-day cancellation periodWe value our customer and will be available for her if any needs for supplies or warrantyThank youuCcustomer service

Professional, helpful and knowledgeableDemos were done professionally and completely- such as full rug, full couch - not just part way

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all Mr [redacted] is a LIAR ~ about the entire situation, just as he was while talking down at me! I did not call his office, they called me at 8:on a holiday & woke me up to complain that they could not get the additional down payment, not one mention about the cancellation or my already expressed concerns! Did I call multiple times, yes I did because I was refused the person's name & was tild they "would get around to it", so I kept calling to speak to someone in CHARGE & was refused even though I could hear [redacted] since the woamn ( [redacted] , rude) had the call on speakerThe HR person was the ONLY one who was concernedSpeaking to [redacted] ~ rude & arrogant ~ "I've been in business for over years, & you have NO RIGHTS to request WRITTEN CONFIRMATION OF CANCELLATIONNOTE: My bank helped me contact the finance company, who had not received ANY cancellation from the distributor (days after the equipment was picked up)It is only becaue of my 'harrassing them' that I have no monetary loss, & in my years I have never dealt with such incompetent, rude, obnoxious, and liars as this enture officeThe only exceptions are [redacted] ***, and the other lady that came during the demo.I still do not have any proof of cancellation, nor any copies of any contract signed, and was lied to ~ compared to Kirby site info on the product, which [redacted] explained as due to his being an INDEPENDENT distributor who does things differentlyI also called Kirby themselves, and filed an official distrubutor complaint, because although Kirby has some "scammy' policies, I cannot believe they would approve his type of rudeness, etcThe representative I spoke with said they were very concerned & would look into it, although I doubt they do much ~ it is Kirby after all ~ good products, but hard sell tactics & vague claims of product greatness is their trademarkInterestingly enough, my $Dirt devil cleaned up more dirt AFTER the demo, and the 'dry foam' shampooing they did was still WET hours later & the area was (& is) crunchy from the residues left, so it not that great of a productTHe drain cleaner demo has also clogged my drains, would [redacted] like to pay the plumber I have to hire now???I think my worst frustration was the additional 'floor care system' which I never saw & was to be delivered when they couldPer the Kirby site, and the laminate flooring company, this system is for HARDWOOD floor & the bristels would damage the laminate wood flooring ~ [redacted] insisted there were two brushes with bristles & the other one would not hurt the floorSo now he knows more the the flooring manufacturer, who specifically said the "Kirby floor care WILL damage the flooring they make? [redacted] does have good mnagment potential although he has a ways to go; but to have him stand in MY house & berate the demo tech because he took so long answering MY VALID questions about the product, many of which are the true reason for equipment return ~ my health & disabilities make it near impossible to use the equipment, when combined with the collection aganecy mentality & less than ethical & moral attitudues, actions etc., there was no way I would have kept it.NOTE in the future, the demo techs SHOULD let the customer switch attachments, etcto ensure they can do them ~ I could not,! Also to misrepresent a 45+ pound vacuum as about pounds ~ my weight restriction is pounds, which means I cannot easily move/carry the equipment.This is NOT how businesses should operate, every complaint filed against this distributor was closed out with identical, if not worse complaints ~ and they need to br educated in PROPER business tactics, that show customer appreciation, not try to hard sell people just to make a buck! Regards, [redacted]

I like how their vacuum cleaner works [redacted] did a good job showing us the demoHe's a very nice young manThis product looks like a good buy

We thank our customer for this inquiryWe have been working with our customer and making every attempt to satisfy Her concernsWe have notified our customer that she failed to follow the notice of cancellation proceduresOur customer acknowledged the situation and was amicable to our efforts thus far to provide excellent customer serviceWe have visited our customer and have offered some optional accessories for her useWe appreciate our customer and look forward to continuing our relationship with herThank you for your time.Customer Service

We thank you for your correspondent, after our internal review, we have concluded that Ms [redacted] contract was cancelled by us and all monies and/or all property were returnedWe stand by ourprevious response in it's entirely and stand by it's accuracyWe oonsider this matter closedThank youfor your time and considerataionCustomer Service(858) 536-

RE: complaint # [redacted] Paradigm group appreciates the inquiry from our customerThe collections from this contract was and is handled by the company who owns the contract and provided financing for our customers purchaseThe customer has contacted that Finance Company to inform them of the situation and we have as well,when we learned of this situationWe have been assured the customer will have no further payments taken from them.Thank you for your time

Good Evening, I have attached a PDF file containing attachmentsThe first attachment is the USPS receipt which shows me sending my notification of cancellation to Paradigm GroupIt is the same address to the business in question not a franchise location The second attachment is the actual receipt of the purchaseWhen I called to return the item the receptionist said the address on the receipt was no longer valid; they had moved to a bigger location because business was boomingShe then gave me the following address: Juniper Creek Lane, Suite 200, San Diego, CA The same address belonging to the business in question not a franchise location The third attachment is pages of my bank statement from [redacted] UnionThe purchase is highlighted and says as follows: 3-POS Debit [redacted] 3-11- [redacted] CA $This is the same name of the business in question and same number once again NOT A FRANCHISE LOCATION Is there an additional penalty for lying to the Revdex.com? Thank you for your continued investigation into this matterStill no refund from the businessThese people need to be shut down Respectfully Sent, [redacted]

We thank our customer for this inquiryWe value and take all comments seriouslyAfter reviewing the actual contract the customer [redacted] is listed as a co-buyer and husband [redacted] is listed as primary purchaserContract was filled in by our customerWe contacted our customers finance company to inquire about credit bureau run and was assured that only one was pulledParadigm Group does not have capacity to pull credit reports from any of the bureauWe have assured Mrs [redacted] there isn't accounts being billed and there is only account that ever has been opened in their nameWe have asked the finance company that owns our customers contract to put [redacted] as primary and [redacted] as co-buyer (as he is the only one listed to have an income at this time).We will inform Mrs [redacted] of their decision when they have made itWe have had several contact conversations with our customer and are committed to servicing [redacted] and [redacted] ***'s now and in the futureThank you for your time and inquiryCustomer service

April 14, [redacted] ***Mrs [redacted] purchased the Kirby machine from us on April 6, This purchase was verified by the finance company along with all the terms and conditionsMrs***'s contract stated that she had three business days to cancel Friday, April 7, being the firstSince April 9, was a Sunday her third business day landed on April 10th, April 7, we called her with the finance company to re-verify a second time in which she was happy with the terms of the contractWe gave her a call April regarding her request for a cancellation we then explained that she was passed her cancellation dateWe value Mrs***as a customerWe look forward to helping her in the future with any supplies or customer service.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[At this point in time I still not have received any type of refund from Paradigm GroupI have received the amount of $from my bankMy bank provides excellent customer service and actually cares about its customersParadigm Groups response states several statementsI have only been called once, one time by a Mr***He did leave a polite message but I was unable to call him backThat was the first and last time I heard from the companyThe response states several calls and messages have been left, which is a lieSecondly, my bank statement states Paradigm Group (858)536-CA completed the purchase transactionPlease provide my bank statement for verificationI don't not see DT Systems LLC on my bank statementSo therefore as far as I'm concerned I'm going to deal with the company that completed my transaction not any other companyLastly, I asked Mr*** to provide any information to me that showed me he could actually sell kirby productsHe then showed me his permit which listed Paradigm Group as his companyHe never mentioned being part of his own franchise.
The information that Paradigm has provided is still pointless at the end of the dayDo not state on your receipts that if you decide to cancel you will receive your refund back in days because that is simply not trueState reality, if the refund will be dealt with a 3rd party then state thatIt is misleading to lead customers blindly into a transitionI was never once told that If decided to cancel that my refund will be dealt with a seperate entityA responsible company also does not blame former employees for wrong paperworkParadigm is just as responsible for letting Mr*** use thier paperwork to complete a sellThis company cannot be trustedTheir employees, former or current, are not trustworthy and neither are they]
Regards,
*** ***

We thank our customer for their inquiryThe original refund check was mailed to an incorrect addressAfter attempting to track down the original check, verifying with bank that it was not negotiated, and speaking with our valued customer ....it was determined that a replacement check would be
immediately beneficial to our customerAn check was issued and delivered to our customerWe consider this matter closed. Customer service

Thank you for your inquiry.Our customer purchased from our company and did exercise their right to cancel within the three business days requiredAccording to our records a credit was issued to our customer already and we will be reaching out to our customer to confirm information and determine if
any further action is neededWe appreciate our customers concerns and strive to resolve any furthers issues asap. Thank you for your timeCustomer Service

Revdex.com:
I filed the claim before I got the call because it took more than a month to refund me which I belive is unethical especially when money is tight, so I felt disrespected and not valued as a customer In addition, during the month, I have tried several times to resolve the issue with the distributor here in San diego but they weren't helpful and it seemed like they were not going to refund me I was told that I was going to get a call back from the distributor, but I never got the call, and every time I called in different business hours I was told that the person responsible is not available Yes I got the call from Kirby saying that I was going to be refunded but I wasn't told that I have to call them back, I was told if you like to have your invoiceAgain, Kirby should supervise what's going on and teach their employees to be ethical and treat their customers like they mean something because without us there won't be Kirby
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***