Paradigm Salon and Spa

[redacted] , Weather or not, we did any further work on you; we still needed to see what the problem was and justify why you were unsatisfiedIt is very to do so for any businessYour refusal to allow us to see why you were unsatisfied is what is creating the problem that we have here todayI made every effort to make any accommodation to meet you before, during, or after business hoursMy manager even offered to fix what you were unhappy with; so, long as you came in to show us what the problem was; when you spoke with her the day priorYou tie our hands when you completely refuse to even come by and show us the problemYou have every right to place your review online, but, unfortunately, as per your statement during our conversation; you made it very clear that you would make a known effort to "trash my business, via Social Media" unless I refund your money-**Without seeing the problemIt is very evident that you proceeded to follow thru with your statement of "trash my business, via Social media" and even had associates of yours to place these reviews referencing your hair appointmentFortunately, everything is recorded when placed on Social media(both on [redacted] & ***)Here is just some evidence of your associates reviews of my business that were removed from [redacted] referencing your appointmentThese reviews were removed from [redacted] as a result of it being deemed as attacking my business referencing your appointment & violating ***'s Content guidelines for valid reviewsThese same reviews were also placed on our Business Facebook(reviews section) and were removedThe [redacted] business review posts have been requested to Facebook's Legal department and will have those posted to the Revdex.com once I receive them---------- Forwarded message ----------From: [redacted] HQ Date: Thu, May 21, at 1:PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@***.comHi there, We're writing to let you know that we've evaluated [redacted] *.'s review of Paradigm Salon & Spa that you recently flaggedAfter assessing the review carefully against our Content Guidelines, we agree that this review should be removedWe rely on community engagement to help keep [redacted] usefulThanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team ---------- Forwarded message ----------From: [redacted] HQ Date: Thu, May 21, at 1:PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@***.comHi there, We're writing to let you know that we've evaluated [redacted] *.'s review of Paradigm Salon & Spa that you recently flaggedAfter assessing the review carefully against our Content Guidelines, we agree that this review should be removedWe rely on community engagement to help keep [redacted] usefulThanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team

From: PARADIGM SALON&SPA Date: Mon, Jun 8, at 2:PMSubject: ID [redacted] To: [redacted] @myRevdex.com.org [redacted] ***,It was a pleasure speaking with you today and thank you for returning my callI would like to respond to the complaint as presented in ID [redacted] via email.The Client, [redacted] , made an appointment at my salon on 5/18/for a Full Highlight & HaircutWhen she came in she had an extensive consultation with her stylist, Mellisa for about 15-minutesNormally a typical consultation would take nor more than 5-minutesThe reason why this consultation took longer is because [redacted] came in with her hair home/box color dyed with an level Dark Auburn Red color in her hair which she has been doing herself at homeThe reason why the consultation took so long is because [redacted] showed her stylist a picture of a model with a Level Blonde hairThe stylist told [redacted] that it would take multiple bleaching sessions to get to that color that she showed in the pictureThis consultation was witnessed and over heard by several employees-Ashley & Brittany(both fellow stylist that work beside Mellisa)This appointment was no longer a typical one; but, now considered a corrective color because of the color that [redacted] ' hair was and where she wanted to look like.Melissa stated to [redacted] that she would be leaving as a Strawberry Blonde and would not look like the picture that [redacted] showed [redacted] wanted to proceed after the consultation was completed; knowing full well that it would take multiple appointments to achieve her desired hair colorThe appointment went thru not but rounds of bleaching to try to lighten her hair which took hours to do [redacted] insisted that she had to leave since she had a baby at home and decided not to have her haircut/styled/finished[redacted] was fully content and happy when she left and even stated that the color she had was pretty as stated to her stylist, MelissaShe went and paid and before she left She tipped her Stylist, MelissaThe reason why I know this is because we have surveillance cameras that captured the entire appointment from the time she walked into the salon until the time she leftNot during any point during [redacted] ' appointment did she display any unhappiness/unsatisfied in her serviceI personally reviewed the entire appointment tape; since, I take every complaint as a reflection of my businessI did not witness anything out of the ordinary during her appointment and the fact that there were multiple witnesses in the salon from Clients to staff that did not see or hear anything but positive responses from [redacted] during her appointmentWhat [redacted] paid for was $for chemical services that she receivedA full Highlight from Melissa starts at $ [redacted] received highlights to try to get it as light as possible with the concern to not damage her hairWhat [redacted] received actually a significant discount considering the work/product/time that was put into her hairWhen I called [redacted] after she had first spoken to Receptionist and then she spoke with the Salon Manager and asked that the Owner call herWhen I called her a day later, [redacted] started by saying she only wanted part of her money backI asked that she come in so that we can see what is the problem with her hairShe refused to come inShe stated she doesn't have the timeI told [redacted] that we guarantee our work and that we would first need to see what the problem was firstWhen [redacted] started to realize that she wasn't getting anywhere until she came in to show us the problem, she started to demand All of her money backShe said that she didn't want to see my staff and I told her that we can do this when the salon was closed and she till refused to make any effort to show us the problemI also told [redacted] that I witnessed the entire appointment and that we have cameras that recorded the entire appointment and we never once saw that she was unsatisfied in any manner [redacted] then got very defensive and then proceeded to threaten my business by stating that if you don't return All of my money then I will go on every Social Media website and trash your businessI replied by saying that don't take threats and this is the end of our conversation and if this proceeds that she would hear from my attorney for this type of blackmailThe next day [redacted] had her friends write up fake reviews about her appointment on both [redacted] & My Salon's [redacted] pageI addressed them all publicly which made her friends and [redacted] remove those posts since they attacks on my establishment and not valid reviewsIn all my years in business this was the first time that I have had a customer threaten my business and say, "Give me all of my money back or else"I can only imagine what other business owners face when customers have the power to blackmail using social mediaI have the [redacted] posts that were removed in emails from [redacted] and the facebooks posts were removed by [redacted] friend after I had addressed them openlyI can only assume she removed them because she is a teacher and having accusations can't be good since her friend stated that [redacted] had her haircut and styled where [redacted] did not have those services done since she said she had to leaveHer Friend also stated in her [redacted] post that [redacted] had already paid and had her hair fixed the day after, I commented publicly, that if she show me her receipt of the cost to fix her hairI would fully refund that cost which never materialized.Let me know if you need supporting documentation to address this issueFeel free to call me if you have any questions at ###-###-####

[redacted] ,Weather or not, we did any further work on you; we still needed to see what the problem was and justify why you were unsatisfiedIt is very to do so for any businessYour refusal to allow us to see why you were unsatisfied is what is creating the problem that we have here todayI made every effort to make any accommodation to meet you before, during, or after business hoursMy manager even offered to fix what you were unhappy with; so, long as you came in to show us what the problem was; when you spoke with her the day priorYou tie our hands when you completely refuse to even come by and show us the problem.You have every right to place your review online, but, unfortunately, as per your statement during our conversation; you made it very clear that you would make a known effort to "trash my business, via Social Media" unless I refund your money-**Without seeing the problem.It is very evident that you proceeded to follow thru with your statement of "trash my business, via Social media" and even had associates of yours to place these reviews referencing your hair appointmentFortunately, everything is recorded when placed on Social media(both on [redacted] & ***)Here is just some evidence of your associates reviews of my business that were removed from [redacted] referencing your appointmentThese reviews were removed from [redacted] as a result of it being deemed as attacking my business referencing your appointment & violating ***'s Content guidelines for valid reviewsThese same reviews were also placed on our Business Facebook(reviews section) and were removedThe [redacted] business review posts have been requested to Facebook's Legal department and will have those posted to the Revdex.com once I receive them.---------- Forwarded message ----------From: [redacted] HQ Date: Thu, May 21, at 1:PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@***.comHi there, We're writing to let you know that we've evaluated [redacted] *.'s review of Paradigm Salon & Spa that you recently flaggedAfter assessing the review carefully against our Content Guidelines, we agree that this review should be removedWe rely on community engagement to help keep [redacted] usefulThanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team---------- Forwarded message ----------From: [redacted] HQ Date: Thu, May 21, at 1:PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@***.comHi there, We're writing to let you know that we've evaluated [redacted] *.'s review of Paradigm Salon & Spa that you recently flaggedAfter assessing the review carefully against our Content Guidelines, we agree that this review should be removedWe rely on community engagement to help keep [redacted] usefulThanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As I had explained to Mr Tr** multiple times, I would not ever step foot in his so called establishment and have them spend another four hours of my time and having my hair damaged some more by people who clearly do not know how to do quality workWith him saying he would be out of buisness if he refunded everyone who was unhappy with their hair displays that he must have many other dissatisfied customersAgain Mr T*** has put words in my mouth that I didn't sayI said I will be writing a bad review on every social media network there is which again I have every right to doThat is why people have review boardsI never used the words "trash your buisness"AND under absolutely NO circumstance is it ok to use a picture of me with my child in it and send it out WITHOUT my consent! That is what you call "crossing the line"I have already been in contact with my lawyer about that which I have grounds toThat is MY child who he just revealed the identity of to a stranger at his on leisureI will continue to pursue my lawyer about that and claiming the work of someone elseI would be more than happy to stop that process and take my reviews down if I were to be refunded as I have much better things to doHe is bringing all of this on himself and damaging the integrity of his salon over dollars.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The owner of paradigm salon is blatantly lying in his responseHe he has lied and insulted me and he is being extremely untruthfulHe mentions in the beginning of his response that I came in with box colored hair at a level four which is incorrectI specifically told the stylist that I color my hair a level 6rv by ***I also did not threaten his salon by saying if you don't give me my money back or elseI told him that I would write a bad review on social media which I have every right to doI did not have any one write a fake reviewThat also is a lieThe owner is making up information so he doesn't have to cover up his mistakeHe said he witnessed everything that day when he wasn't even thereHe also never stated to me that he would reimburse me of the cost it was to get my hair fixedI also did not receive any discounts like he was statingI told him that I do not want to come back in and spend another four hours of my time in his salon and have the same experienceAll I want is my money back like any other business with integrity would doI am extremely unhappy and appalled by how rudely I have been treated and the dishonesty that he is displayingHe wasn't even thereAs a business owner you are supposed to value the customer and he has no concept of thisI still expect my money back.
Regards,
*** ***

From: PARADIGM SALON&SPA <paradigmsalon@[redacted].com>Date: Mon, Jun 8, 2015 at 2:47 PMSubject: ID [redacted]To: [redacted]@myRevdex.com.org[redacted],It was a pleasure speaking with you today and thank you for returning my call. I would like to respond to the complaint as presented in ID...

[redacted] via email.The Client, [redacted], made an appointment at my salon on 5/18/15 for a Full Highlight & Haircut. When she came in she had an extensive consultation with her stylist, Mellisa for about 15-20 minutes. Normally a typical consultation would take nor more than 5-10 minutes. The reason why this consultation took longer is because [redacted] came in with her hair home/box color dyed with an level 4 Dark Auburn Red color in her hair which she has been doing herself at home. The reason why the consultation took so long is because [redacted] showed her stylist a picture of a model with a Level 9 Blonde hair. The stylist told [redacted] that it would take multiple bleaching sessions to get to that color that she showed in the picture. This consultation was witnessed and over heard by several employees-Ashley & Brittany(both fellow stylist that work beside Mellisa). This appointment was no longer a typical one; but, now considered a corrective color because of the color that [redacted]' hair was and where she wanted to look like.Melissa stated to [redacted] that she would be leaving as a Strawberry Blonde and would not look like the picture that [redacted] showed. [redacted] wanted to proceed after the consultation was completed; knowing full well that it would take multiple appointments to achieve her desired hair color. The appointment went thru not 1 but 2 rounds of bleaching to try to lighten her hair  which took 4 hours to do. [redacted] insisted that she had to leave since she had a baby at home and decided not to have her haircut/styled/finished.[redacted] was fully content and happy when she left and even stated that the color she had was pretty as stated to her stylist, Melissa. She went and paid and before she left She tipped her Stylist, Melissa. The reason why I know this is because we have 18 surveillance cameras that captured the entire appointment from the time she walked into the salon until the time she left. Not during any point during [redacted]' appointment did she display any unhappiness/unsatisfied in her service. I personally reviewed the entire appointment tape; since, I take every complaint as a reflection of my business. I did not witness anything out of the ordinary during her appointment and the fact that there were multiple witnesses in the salon from Clients to staff that did not see or hear anything but positive responses from [redacted] during her appointment. What [redacted] paid for was $200 for chemical services that she received. A full Highlight from Melissa starts at $150. [redacted] received 2 highlights to try to get it as light as possible with the concern to not damage her hair. What [redacted] received actually a significant discount considering the work/product/time that was put into her hair. When I called [redacted] after she had first spoken to Receptionist and then she spoke with the Salon Manager and asked that the Owner call her. When I called her a day later, [redacted] started by saying she only wanted part of her money back. I asked that she come in so that we can see what is the problem with her hair. She refused to come in. She stated she doesn't have the time. I told [redacted] that we guarantee our work and that we would first need to see what the problem was first. When [redacted] started to realize that she wasn't getting anywhere until she came in to show us the problem, she started to demand All of her money back. She said that she didn't want to see my staff and I told her that we can do this when the salon was closed and she till refused to make any effort to show us the problem. I also told [redacted] that I witnessed the entire appointment and that we have 18 cameras that recorded the entire appointment and we never once saw that she was unsatisfied in any manner. [redacted] then got very defensive and then proceeded to threaten my business by stating that if you don't return All of my money then I will go on every Social Media website and trash your business. I replied by saying that don't take threats and this is the end of our conversation and if this proceeds that she would hear from my attorney for this type of blackmail. The next day [redacted] had her friends write up fake reviews about her appointment on both [redacted] & My Salon's [redacted] page. I addressed them all publicly which made her friends and [redacted] remove those posts since they attacks on my establishment and not valid reviews. In all my years in business this was the first time that I have had a customer threaten my business and say, "Give me all of my money back or else". I can only imagine what other business owners face when customers have the power to blackmail using social media. I have the [redacted] posts that were removed in emails from [redacted] and the facebooks posts were removed by [redacted] friend after I had addressed them openly. I can only assume she removed them because she is a teacher and having false accusations can't be good since her friend stated that [redacted] had her haircut and styled where [redacted] did not have those services done since she said she had to leave. Her Friend also stated in her [redacted] post that [redacted] had already paid and had her hair fixed the day after, I commented publicly, that if she show me her receipt of the cost to fix her hair. I would fully refund that cost which never materialized.Let me know if you need supporting documentation to address this issue. Feel free to call me if you have any questions at ###-###-####.

[redacted],Weather or not, we did any further work on you; we still needed to see what the problem was and justify why you were unsatisfied. It is very normal to do so for any business. Your refusal to allow us to see why you were unsatisfied is what is creating the problem that we have here today. I made every effort to make any accommodation to meet you before, during, or after business hours. My manager even offered to fix what you were unhappy with; so, long as you came in to show us what the problem was; when you spoke with her the day prior. You tie our hands when you completely refuse to even come by and show us the problem.You have every right to place your review online, but, unfortunately, as per your statement during our conversation; you made it very clear that you would make a known effort to "trash my business, via Social Media" unless I refund your money-**Without seeing the problem.It is very evident that you proceeded to follow thru with your statement of "trash my business, via Social media" and even had associates of yours to place these reviews referencing your hair appointment. Fortunately, everything is recorded when placed on Social media(both on [redacted] & [redacted]). Here is just some evidence of your associates reviews of my business that were removed from [redacted] referencing your appointment. These reviews were removed from [redacted] as a result of it being deemed as attacking my business referencing your appointment & violating [redacted]'s Content guidelines for valid reviews. These same reviews were also placed on our Business Facebook(reviews section) and were removed. The [redacted] business review posts have been requested to Facebook's Legal department and will have those posted to the Revdex.com once I receive them.---------- Forwarded message ----------From: [redacted] HQ <no-reply@[redacted].com>Date: Thu, May 21, 2015 at 1:14 PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@[redacted].comHi there, We're writing to let you know that we've evaluated [redacted].'s review of Paradigm Salon & Spa that you recently flagged. After assessing the review carefully against our Content Guidelines, we agree that this review should be removed. We rely on community engagement to help keep [redacted] useful. Thanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team---------- Forwarded message ----------From: [redacted] HQ <no-reply@[redacted].com>Date: Thu, May 21, 2015 at 1:05 PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@[redacted].comHi there, We're writing to let you know that we've evaluated [redacted].'s review of Paradigm Salon & Spa that you recently flagged. After assessing the review carefully against our Content Guidelines, we agree that this review should be removed. We rely on community engagement to help keep [redacted] useful. Thanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team

From: PARADIGM SALON&SPA <paradigmsalon@[redacted].com>Date: Mon, Jun 8, 2015 at 2:47 PMSubject: ID [redacted]To: [redacted]@myRevdex.com.org
font-family: arial, sans-serif;">[redacted],
It was a pleasure speaking with you today and thank you for returning my call. I would like to respond to the complaint as presented in ID [redacted] via email.
The Client, [redacted], made an appointment at my salon on 5/18/15 for a Full Highlight & Haircut. When she came in she had an extensive consultation with her stylist, Mellisa for about 15-20 minutes. Normally a typical consultation would take nor more than 5-10 minutes. The reason why this consultation took longer is because [redacted] came in with her hair home/box color dyed with an level 4 Dark Auburn Red color in her hair which she has been doing herself at home. The reason why the consultation took so long is because [redacted] showed her stylist a picture of a model with a Level 9 Blonde hair. The stylist told [redacted] that it would take multiple bleaching sessions to get to that color that she showed in the picture. This consultation was witnessed and over heard by several employees-Ashley & Brittany(both fellow stylist that work beside Mellisa). This appointment was no longer a typical one; but, now considered a corrective color because of the color that [redacted]' hair was and where she wanted to look like.
Melissa stated to [redacted] that she would be leaving as a Strawberry Blonde and would not look like the picture that [redacted] showed. [redacted] wanted to proceed after the consultation was completed; knowing full well that it would take multiple appointments to achieve her desired hair color. The appointment went thru not 1 but 2 rounds of bleaching to try to lighten her hair  which took 4 hours to do. [redacted] insisted that she had to leave since she had a baby at home and decided not to have her haircut/styled/finished.
[redacted] was fully content and happy when she left and even stated that the color she had was pretty as stated to her stylist, Melissa. She went and paid and before she left She tipped her Stylist, Melissa. The reason why I know this is because we have 18 surveillance cameras that captured the entire appointment from the time she walked into the salon until the time she left. Not during any point during [redacted]' appointment did she display any unhappiness/unsatisfied in her service. I personally reviewed the entire appointment tape; since, I take every complaint as a reflection of my business. I did not witness anything out of the ordinary during her appointment and the fact that there were multiple witnesses in the salon from Clients to staff that did not see or hear anything but positive responses from [redacted] during her appointment. What [redacted] paid for was $200 for chemical services that she received. A full Highlight from Melissa starts at $150. [redacted] received 2 highlights to try to get it as light as possible with the concern to not damage her hair. What [redacted] received actually a significant discount considering the work/product/time that was put into her hair. 
When I called [redacted] after she had first spoken to Receptionist and then she spoke with the Salon Manager and asked that the Owner call her. When I called her a day later, [redacted] started by saying she only wanted part of her money back. I asked that she come in so that we can see what is the problem with her hair. She refused to come in. She stated she doesn't have the time. I told [redacted] that we guarantee our work and that we would first need to see what the problem was first. When [redacted] started to realize that she wasn't getting anywhere until she came in to show us the problem, she started to demand All of her money back. She said that she didn't want to see my staff and I told her that we can do this when the salon was closed and she till refused to make any effort to show us the problem. I also told [redacted] that I witnessed the entire appointment and that we have 18 cameras that recorded the entire appointment and we never once saw that she was unsatisfied in any manner. [redacted] then got very defensive and then proceeded to threaten my business by stating that if you don't return All of my money then I will go on every Social Media website and trash your business. I replied by saying that don't take threats and this is the end of our conversation and if this proceeds that she would hear from my attorney for this type of blackmail. 
The next day [redacted] had her friends write up fake reviews about her appointment on both [redacted] & My Salon's [redacted] page. I addressed them all publicly which made her friends and [redacted] remove those posts since they attacks on my establishment and not valid reviews. In all my years in business this was the first time that I have had a customer threaten my business and say, "Give me all of my money back or else". I can only imagine what other business owners face when customers have the power to blackmail using social media. I have the [redacted] posts that were removed in emails from [redacted] and the facebooks posts were removed by [redacted] friend after I had addressed them openly. I can only assume she removed them because she is a teacher and having false accusations can't be good since her friend stated that [redacted] had her haircut and styled where [redacted] did not have those services done since she said she had to leave. Her Friend also stated in her [redacted] post that [redacted] had already paid and had her hair fixed the day after, I commented publicly, that if she show me her receipt of the cost to fix her hair. I would fully refund that cost which never materialized.
Let me know if you need supporting documentation to address this issue. Feel free to call me if you have any questions at ###-###-####.

[redacted],
Weather or not, we did any further work on you; we still needed to see what the problem was and justify why you were unsatisfied. It is very normal to do so for any business. Your refusal to allow us to see why you were unsatisfied is what is creating the problem that we have here today. I made every effort to make any accommodation to meet you before, during, or after business hours. My manager even offered to fix what you were unhappy with; so, long as you came in to show us what the problem was; when you spoke with her the day prior. You tie our hands when you completely refuse to even come by and show us the problem.
You have every right to place your review online, but, unfortunately, as per your statement during our conversation; you made it very clear that you would make a known effort to "trash my business, via Social Media" unless I refund your money-**Without seeing the problem.
It is very evident that you proceeded to follow thru with your statement of "trash my business, via Social media" and even had associates of yours to place these reviews referencing your hair appointment. Fortunately, everything is recorded when placed on Social media(both on [redacted] & [redacted]). Here is just some evidence of your associates reviews of my business that were removed from [redacted] referencing your appointment. These reviews were removed from [redacted] as a result of it being deemed as attacking my business referencing your appointment & violating [redacted]'s Content guidelines for valid reviews. These same reviews were also placed on our Business Facebook(reviews section) and were removed. The [redacted] business review posts have been requested to Facebook's Legal department and will have those posted to the Revdex.com once I receive them.
---------- Forwarded message ----------From: [redacted] HQ <no-reply@[redacted].com>Date: Thu, May 21, 2015 at 1:14 PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@[redacted].comHi there, We're writing to let you know that we've evaluated [redacted].'s review of Paradigm Salon & Spa that you recently flagged. After assessing the review carefully against our Content Guidelines, we agree that this review should be removed. We rely on community engagement to help keep [redacted] useful. Thanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team
---------- Forwarded message ----------From: [redacted] HQ <no-reply@[redacted].com>Date: Thu, May 21, 2015 at 1:05 PMSubject: We've Removed the Review You Recently Reported [ [redacted] ]To: no-reply@[redacted].comHi there, We're writing to let you know that we've evaluated [redacted].'s review of Paradigm Salon & Spa that you recently flagged. After assessing the review carefully against our Content Guidelines, we agree that this review should be removed. We rely on community engagement to help keep [redacted] useful. Thanks so much for taking the time to bring this matter to our attention! -The [redacted] Support Team