Paradise Auto Sales

Hi Michelle, I have received Bliss Travel’s initial responseIt does not appear that they have received the feedback from [redacted] as noted below: Dear Ms [redacted] :Thank you for your patience while I researched your concerns.I was sorry to learn you encountered some complications while traveling in the Dominican RepublicIt seems that when the vacation package was confirmed by Bliss Travel, the age of was entered, which the hotel considers a childUpon check-in, your daughter was years old, therefore an adultThe [redacted] recognized [redacted] as a child, because she was booked as child initially.I was pleased to learn the hotel awarded you the double resort creditsSince there were no additional fees billed, there is no refund warrantedPDP is non-refundable in whole or part.Although it is not possible to view the prices individually, your package consisted of Air + taxes, Hotel + taxes and the PDPW, for a total price of $5, 206.79.Ms [redacted] , please know we value your business and are looking forward to serving your future travel needs.Sincerely, Tori KAmerican Airlines Vacations [redacted] This response is what prompted my complaint to Bliss TravelIt appears that [redacted] is placing blame on Bliss Travel and Bliss Travel is placing blame on ***To confirm, my complaint is that I paid and was confirmed for a package for adults/child and upon check in (and after the cancellation of child) the reservation was incorrect = adult/children which resulted in the request from the hotel for additional costs to recognize my daughter as an adultSince I have not received a satisfactory response from Bliss Travel I am still seeking a refund to fully resolve my complaintThank you, [redacted]

Quaint dealership Beautiful cars and trucks Acquaintance started very friendly until I wanted to have the vehicle checked by independent mechanic Dealer quoted their Revdex.com so I came here only to find no reviews and am so bold as to apply my name to this unfortunate and negative review Dealer's "sales manager" said the price they quoted was too low and I was questioning their "honor and honesty" and was "insulting" to them (from a used car dealer!) by wanting an independent inspection of vehicle After days and arranging my own financing, dealer told me to go elsewhere that they "didn't need my money", which was never mentioned previously as an issue After careful thought and consideration, I felt compelled to warn potential customers of certain ethical compromises that I experienced I truly hope this is an anomaly and not modus operando of this dealership If this review effects change in attitude, then their customers will benefit by my experience

Hello,I have read the complaint that was submitted by the client I am aware of the incident I have attached email chains of Bliss Travel Service communicating with the client, *** *** ***, and the *** *** during this incident I was not aware it had not been
fixed as I was told otherwise by *** The issue appears to be between the communication systems with *** and *** *** as even though *** confirmed to me the third person was removed, that was not communicated to *** *** Either *** didn't send it or the *** *** received it and didn't apply it to the reservation I reached out multiple times to all parties involved during the incident as shown by the attachments I have reached out again to *** and *** *** within the last few days and am awaiting a response from them.I'm not sure what information you need from me as this is my first time addressing a complaint? Can you please help me in what I need to do so this can be resolved Thank you

Hello,I have read the complaint that was submitted by the client I am aware of the incident I have attached email chains of Bliss Travel Service communicating with the client, *** *** ***, and the *** *** during this incident I was not aware it had not been
fixed as I was told otherwise by *** The issue appears to be between the communication systems with *** and *** *** as even though *** confirmed to me the third person was removed, that was not communicated to *** *** Either *** didn't send it or the *** *** received it and didn't apply it to the reservation I reached out multiple times to all parties involved during the incident as shown by the attachments I have reached out again to *** and *** *** within the last few days and am awaiting a response from them.I'm not sure what information you need from me as this is my first time addressing a complaint? Can you please help me in what I need to do so this can be resolved Thank you

Hi Michelle, I have received Bliss Travel’s initial responseIt does not appear that they have received the feedback from *** as noted below: Dear Ms***:Thank you for your patience while I researched your concerns.I was sorry to learn you encountered some complications while traveling in the Dominican RepublicIt seems that when the vacation package was confirmed by Bliss Travel, the age of was entered, which the hotel considers a childUpon check-in, your daughter was years old, therefore an adultThe *** *** *** recognized *** as a child, because she was booked as child initially.I was pleased to learn the hotel awarded you the double resort creditsSince there were no additional fees billed, there is no refund warrantedPDP is non-refundable in whole or part.Although it is not possible to view the prices individually, your package consisted of Air + taxes, Hotel + taxes and the PDPW, for a total price of $5, 206.79.Ms***, please know we value your business and are looking forward to serving your future travel needs.Sincerely, Tori K. American Airlines Vacations
*** This response is what prompted my complaint to Bliss TravelIt appears that *** is placing blame on Bliss Travel and Bliss Travel is placing blame on ***. To confirm, my complaint is that I paid and was confirmed for a package for adults/child and upon check in (and after the cancellation of child) the reservation was incorrect = adult/children which resulted in the request from the hotel for additional costs to recognize my daughter as an adult. Since I have not received a satisfactory response from Bliss Travel I am still seeking a refund to fully resolve my complaint. Thank you, *** ***

In an attempt to further explain the complaint filed by *** ***, here is the timeline of events as I have found in my records as it relates to Bliss Travel Service, ***, *** ***, and *** ***. 11/*** *** reserved vacation package to the *** *** Punta Cana for the dates of 6/10-6/17. 4/*** *** requested *** to be removed from the vacation package. 4/I contacted *** and ***’s air was removed from the package. *** advised me that in order to remove *** off the room reservation they needed to contact *** *** directly.4/I followed up with *** that *** was waiting to get confirmation from *** *** about the removal of ***.4/Final payment for the package was due. 4/Sent *** the reservation package showing *** removed from air however *** advised me they had not heard from the *** *** on removing *** from the room reservation. *** extended the final payment deadline to 5/to account for the delay from the *** ***.5/*** ** of *** notified me that even though *** *** has not responded yet, final payment is due or else the booking will cancel. (Attachment 1) I relayed this information to the client and final payment was made.5/*** ** of *** notifed me they were still waiting from the *** ***. (Attachment 2)5/I contacted *** and notified her *** had not heard from *** ***.5/I contacted managers/directors at *** to try to resolve issue with the delayed hotel credit on package for removing ***.5/I contacted *** and notified her *** had not heard from *** ***.5/I was notified by *** client’s refund was being process and it would take 7-business days.5/*** from *** sent me a new reservation confirmation showing *** manually deleted from the reservation. She included notes on the reservation that the request has been confirmed by both the hotel and customer (Attachment 3)5/I was contacted by one of the *** managers as a followup to the credit and informed her it had been processed.6/*** notified me there was an issue with her reservation at the resort. 6/I inquired with *** to further explain the issue so I could help resolve it. *** informed me that resort is wanting to charge her an extra $per day as the difference between a child and adult rate. I told *** I would forward the issue to the supplier.6/I contacted *** and described the new issue *** was having with her reservation at *** ***. I asked them to resolve it for her.6/I contacted the sales manager of the *** *** informing him of the issue.6/I contacted *** if the supplier had resolved her room reservation issue.6/I received a response from *** stating that it sounds like it has been fixed.6/14. The sales manager of the *** *** responded and said he would forward the issue to the guest relations department. I asked the sales manager about her receiving double resort credit. I found out later *** was given the double resort credit.6/Followed up with *** again regarding her issues at *** ***. She states no one had contacted her.6/*** notified me no one at the resort followed up.6/Contacted *** *** sales manager following up as *** notified me no one at the resort had contacted her regarding the extra charges for ***.6/*** *** sends *** information on her room reservation and charges she acquired during her stay showing a stay for adult and children. Some things to note: Bliss Travel Service did not accept any money from *** ***. The deposit and final payment were made directly to American Airlines Vacations. Because there was air on this package, accurate birth dates as stated on passports were required and entered correctly. Bliss Travel Service does not have access to the reservation systems of *** or *** *** or how they communicate to one another. *** and *** *** both provide travel agencies with an interface that gives the ability to make a reservation, but is very limited on what can be done with that reservation once it is made. Most changes after a reservation is made need to be done via a phone call. At no time did I refer *** to an on-site *** representative at the *** ***. I am unclear how she thought I had suggested this. Unresolved problem: The problem appears to be a communication issue between *** and *** *** both in the response time it took to remove *** from the room and then also in updating the reservation at the *** *** resort. I can not speak as to why this was an issue because I as previously stated I do not have access to those reservation systems. All I could do was continually follow up to make sure that ***’s requests were being acted upon. I would say that maybe *** at *** would have further insight on what occurred since she was the one who removed *** from the reservation and noted the hotel had confirmed the change. Also, I am guessing that the front desk at *** *** may have been incorrect in the information they gave *** in regards to wanting to charge her extra for ***. Typically, the first and second person in a room at an all-inclusive are the same rate whether it’s adults or adult and child. Also, packaged rates go by different rules and rates are determined differently. But, this is just based on my experience in the industry with various suppliers and resorts, I can not confirm this information in this particular case as that is something that *** and *** *** would have to confirm on their end.I hope this helps

In an attempt to further explain the complaint filed by *** ***, here is the timeline of events as I have found in my records as it relates to Bliss Travel Service, ***, *** ***, and *** ***. 11/*** *** reserved vacation package to the *** *** Punta Cana for the dates of 6/10-6/17. 4/*** *** requested *** to be removed from the vacation package. 4/I contacted *** and ***’s air was removed from the package. *** advised me that in order to remove *** off the room reservation they needed to contact *** *** directly.4/I followed up with *** that *** was waiting to get confirmation from *** *** about the removal of ***.4/Final payment for the package was due. 4/Sent *** the reservation package showing *** removed from air however *** advised me they had not heard from the *** *** on removing *** from the room reservation. *** extended the final payment deadline to 5/to account for the delay from the *** ***.5/*** ** of *** notified me that even though *** *** has not responded yet, final payment is due or else the booking will cancel. (Attachment 1) I relayed this information to the client and final payment was made.5/*** ** of *** notifed me they were still waiting from the *** ***. (Attachment 2)5/I contacted *** and notified her *** had not heard from *** ***.5/I contacted managers/directors at *** to try to resolve issue with the delayed hotel credit on package for removing ***.5/I contacted *** and notified her *** had not heard from *** ***.5/I was notified by *** client’s refund was being process and it would take 7-business days.5/*** from *** sent me a new reservation confirmation showing *** manually deleted from the reservation. She included notes on the reservation that the request has been confirmed by both the hotel and customer (Attachment 3)5/I was contacted by one of the *** managers as a followup to the credit and informed her it had been processed.6/*** notified me there was an issue with her reservation at the resort. 6/I inquired with *** to further explain the issue so I could help resolve it. *** informed me that resort is wanting to charge her an extra $per day as the difference between a child and adult rate. I told *** I would forward the issue to the supplier.6/I contacted *** and described the new issue *** was having with her reservation at *** ***. I asked them to resolve it for her.6/I contacted the sales manager of the *** *** informing him of the issue.6/I contacted *** if the supplier had resolved her room reservation issue.6/I received a response from *** stating that it sounds like it has been fixed.6/14. The sales manager of the *** *** responded and said he would forward the issue to the guest relations department. I asked the sales manager about her receiving double resort credit. I found out later *** was given the double resort credit.6/Followed up with *** again regarding her issues at *** ***. She states no one had contacted her.6/*** notified me no one at the resort followed up.6/Contacted *** *** sales manager following up as *** notified me no one at the resort had contacted her regarding the extra charges for ***.6/*** *** sends *** information on her room reservation and charges she acquired during her stay showing a stay for adult and children. Some things to note: Bliss Travel Service did not accept any money from *** ***. The deposit and final payment were made directly to American Airlines Vacations. Because there was air on this package, accurate birth dates as stated on passports were required and entered correctly. Bliss Travel Service does not have access to the reservation systems of *** or *** *** or how they communicate to one another. *** and *** *** both provide travel agencies with an interface that gives the ability to make a reservation, but is very limited on what can be done with that reservation once it is made. Most changes after a reservation is made need to be done via a phone call. At no time did I refer *** to an on-site *** representative at the *** ***. I am unclear how she thought I had suggested this. Unresolved problem: The problem appears to be a communication issue between *** and *** *** both in the response time it took to remove *** from the room and then also in updating the reservation at the *** *** resort. I can not speak as to why this was an issue because I as previously stated I do not have access to those reservation systems. All I could do was continually follow up to make sure that ***’s requests were being acted upon. I would say that maybe *** at *** would have further insight on what occurred since she was the one who removed *** from the reservation and noted the hotel had confirmed the change. Also, I am guessing that the front desk at *** *** may have been incorrect in the information they gave *** in regards to wanting to charge her extra for ***. Typically, the first and second person in a room at an all-inclusive are the same rate whether it’s adults or adult and child. Also, packaged rates go by different rules and rates are determined differently. But, this is just based on my experience in the industry with various suppliers and resorts, I can not confirm this information in this particular case as that is something that *** and *** *** would have to confirm on their end.I hope this helps

Complaint: ***I am rejecting this response because:
This man is a complete LIARHe did not tell me that and I did not sign a "as is" paperIt was only weeks from the time that I bought the car that I contacted him that I found out about the problemsI also offered to take the car over to him so he could take it to his own mechanic and he refused to do soTelling me that he was not going to do anything about it " it is all on me

Hi Michelle, I have received Bliss Travel’s initial response. It does not appear that they have received the feedback from [redacted] as noted below: Dear Ms. [redacted]:Thank you for your patience while I researched your concerns.I was sorry to learn you encountered some complications while traveling in the Dominican Republic. It seems that when the vacation package was confirmed by Bliss Travel, the age of 17 was entered, which the hotel considers a child. Upon check-in, your daughter was 18 years old, therefore an adult. The [redacted] recognized [redacted] as a child, because she was booked as child initially.I was pleased to learn the hotel awarded you the double resort credits. Since there were no additional fees billed, there is no refund warranted. PDP is non-refundable in whole or part.Although it is not possible to view the prices individually, your package consisted of Air + taxes, Hotel + taxes and the PDPW, for a total price of $5, 206.79.Ms. [redacted], please know we value your business and are looking forward to serving your future travel needs.Sincerely, Tori K. American Airlines Vacations
[redacted] This response is what prompted my complaint to Bliss Travel. It appears that [redacted] is placing blame on Bliss Travel and Bliss Travel is placing blame on [redacted]. To confirm, my complaint is that I paid and was confirmed for a package for 2 adults/1 child and upon check in (and after the cancellation of 1 child) the reservation was incorrect = 1 adult/2 children which resulted in the request from the hotel for additional costs to recognize my daughter as an adult. Since I have not received a satisfactory response from Bliss Travel I am still seeking a refund to fully resolve my complaint. Thank you, [redacted]

This customer DID sign an as-is statement and did not notify me until after having the car a month!I have record of where a safety inspection was done on the car prior to sale.Before  I sold the vehicle to this customer I told him to drive it and  to take it to a mechanic and pay the money...

for a presale inspection. He said he di not feel that was  necessary.I  did refer the customer to his finance company to get help financing the repairs.That was the last I heard from the  customer.He thanked me for my help and told me he understood my position on this.The customer lives 3 hours  from where we are ,otherwise I would have had my mechanics diagnose this and I would have had repair cost I could trust. The one sent to me was overly inflated.