Paradise Car Wash

Went last sunday to the Paradise location in stuart to have my Journey detailed.Exterior washed and waxed and interior shampoo and wipe down($140+). On initial look the car looked amazing. Inside and out. I was thrilled. As I pulled away I noticed my passager side window control was broken off. So before I left out their parking lot I called and spoke with *** the lady inside. She had the manager *** come out. He looked at the door, ran his hand in the side pocket looking for the piece,didnt find it. He called and spoke with the gentleman who did the clean and of course he said it wasnt there. The *** said the protocol is to have the cameras pointed at the car to identify if something was broken prior to them cleaning. Again of course that wasnt done with my car. They did offer to replace it. I agreeed.
Next morning I went to go to work I opened my car and the smell hit me like a truck. The smell of mildew, like wet towels had been left for days. This wasnt my first time getting my car detailed so I knew Sunday I needed to leave my doors and windows open to assist in the drying process. But the surprise on Monday with the smell..was too much.
I called back to Paradise spoke with *** and requested to talk with the owner ***.
He called back offer to take care of the car, along with replacing the window control. Perfect. As the week went on day and night leaving it open to air, riding to work with towels on my seat, placing several car insent trees to mask the smell it took 4 whole days for it to finally dry, but the smell was still there.
Come Saturday morning after a long smelly week and more thinking. I no longer trusted in them. It's like sending food back at a resturant generally you lose your appetite and weary of eating what they bring back. So when we arrived, *** was there She asked if I was going to leave the car. I said No, I dont feel comfortable.I was curious, so the owner is not here. She said no he had other things to handle. Okay..me being in public service I thought he would at least show his face. Car smells like mildew and my window control broke he would at least come to supervise or say hi. *** called *** and he came.
He didnt introduce himself just went straight to " So what's going on". I explain how I felt and also my finace expressed not wanting to reshampoo the interior due to what we went through this past week.
***: So what you want your money back and I'll fix the door, even though I believe we didnt do it and you can take you business eles where. Because I have gone above and beyond.
I had never mentioned getting a refund, not once. I told him no keep the money at this point the way your are speaking to me, please just fix my door and I will go about my day. How dare this owner of two car washes, in public service talk to a customer with such contempt. I couldn't even talk with him anymore. So I left my fiance there to finish it up with ***. When my fiance came back he had a can of ozone ($5 off their shelf )to spray and I am currently waiting to see the end result again with my windows, and my doors wide open.
I could have gotten my money back, but that was not what I wanted . It's the principle. I guess *** felt that my business was not worth his time or respect. Funny...one of the many doctors I work with was there and over heared the conversation. Maybe my car wasnt worth ***'s time, but word of mouth might be.