Paradise Chinese Restaurant

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Revdex.com: Hello, I Have Accepted My Results For African Ancestry, I Also Experienced Misunderstanding Of How The Patriclan DNA Test Was Performed, And It Was Pertaining To My Misunderstanding, Not African AncestryI Assumed Of Of My Paternal Lineage Would Be ResearchedFrom What I Understand The Patriclan DNA Test, Researches The Paternal Father, Father, And Generations BeyondI Did Notice The Owner Of African Ancestry, Stated I Had Several Lengthy Conversations, And My Only Intentions Pertaining To To What Gina Paige, Stated The Two Lengthy Phone Conversations, I HadMy Only Intentions Pertaining To That Was To Become More Knowledgeable Regarding There Products, And My Share My DNA Experience, The Information, I Am Currently Aware Of And My DNA Analysis, From Other Companies I Have Purchased, And DNA Tested WithI Have Tested With DNA Consultants, ***DNA, *** DNA, I Have Also Downloaded My Raw DNA Data From AncestryDNA, And Uploaded To *** DNA, My Analysis Provided That I Inherited African Trace Regions African North, And NigerianAdditionally I Have Also Downloaded My Raw DNA Data, From My Heritage DNA, And Uploaded It To FamilyTree DNA, My Results Also Pertaining To African Ancestry, Was Africa North, And Africa South-Central AncestryAs My Trace RegionsWith DNA Consultants, Pertaining To My African Ancestry, My Analysis Included Pertaining To African Ancestry, That I Inherited We're Guinean, And Somalian, As Well As African NorthThey Stated That Is Deep Ancestry I InheritedAdditionally African Ancestry, Also Invited Me To Join There Online Community For ***I Sent My Request To Join The African Ancestry Online Community, For ***I Sent All The Appropriate Criteria, That The Customer Would Provide For Requesting The African Ancestry, Online CommunityThe Criteria Required The Customer Test Barcode I Believe As Well As The Customers Full Complete Name, ETCMy Request Was Never ApprovedI Was Never Provided Any Information Pertaining To The Reason For Not Being Approved In The African Ancestry Online Community For ***Additionally I Was Also Inquiring With African Ancestry, To Send My Current DNA Analysis, From The Other Companies, They Fully Welcomed Me To Provide My Analysis For Them To ResearchHowever I Did Contact DNA Consultants, To Inquire About Where Possibly I Could Inherite African Ancestry, Which Of My Families Lineage, Maternal, Or Paternal, He Recommended Paternal That I Inherited African Ancestry, Associated With My Cuban AncestryAt This Point In Time I Have Not Purchased Maternal DNA Test Kit, However I Am Very Interested In Discovering More About My Maternal Ancestry, I Am Ultimately Thankful, For African Ancestry, Researching My Paternal Lineage, And Providing Me With The Information Pertaining To My Paternal Ancestry, I Have Discovered With African Ancestry, That I Inherited Iberian AncestryPreviously I Contacted African Ancestry, And Spoke With African Ancestry Representative, Regarding My Analysis The Representative Stated She Would Contact Me Providing Information As She Recommended Genealogist That Specializes In African Ancestry, I Never Received Response, Or Acknowledgment, Pertaining To That InformationFor The Analysis Of This Complaint, I Have Accepted This ResultAdditionally I Am Requesting Information If African Ancestry, Will Provide There Services To Me For My Maternal Lineage, Or Any New, Future African Ancestry, Products They Invent For All There Customers.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 4, 2017*** *** The Revdex.comDear *** ***,This letter is a response to Complaint ID # *** placed by *** ***.By taking a MatriClan Test, he agreed to our Terms and ConditionsSection of our Terms and Conditions, included in his test kit and on Our
WebSite (http://africanancestry.com/terms/) states that "Every Contractis governed by these Terms and Conditions."It is clear that *** *** did not understand the product that he purchasedHe did not read the website, the shopping cart product description or the materials received within his test kit packageHad he read, he would have seen prior to submitting his sample that he was not getting a test that would "have any of his family's DNA"That is not what AfricanAncestry.com tests provide.I have addressed each of the reasonable complaints individually below:"They are suppose to get back to you in six weeks with the resultBut theygot back to me in eight weeks"aThe product page for the MatriClan Test Kit that he purchased,(https://shop.africanancestry.com/Collections/ancestry-testkits/produc...⇄ says, "The process takes about 6-weeks from receipt of your swabs." bSection 6a of our Terms and Conditions, included in his test kit andavailable at Our Website (http://africanancestry.com/terms/) States, "The Customer acknowledges that performance of the Contract requires laboratory testing and analysis of laboratory resultsAs such the Company's performance of such Contract may take longer than daysThey "did not have any of my family's DNA but only an indication that I wasConnected to an tribe in Mali."aThere are several places that clearly state that what a MatriClan Test will deliver...a present-day African country and ethnic group/tribe.iHome page of Website, http://africanancestry.com iiFAQS page of Website, http://africanancestry.com/faq/*** *** *** *** *** Washington, DC *** P: *** ** F: *** *** WWW.African Ancestry.com f AFRICAN ANCESTRY 46TRACE YOUR DNAFIND YOUR ROOTSiiiProduct page of shopping cart,https://shop.africanancestry.com/Collections/ancestry-testkits/products/mat...⇄ ivTest Kit insert (see attachment, MatriClan Test Explanation) bWe do not advertise that we will give you any genealogyinformation or "family DNA""I called them today and had an argument with a Woman who did not give meher name."aClearly from the tone of this complaint, *** *** is angry andcombativeIt is the same tone that he took with everyone in our office that he has spoken tobOur representatives do not argue with customers and are regularlypraised for their high level of serviceWe provided the service that he paid forIt seems that *** *** did not understand the product that he purchasedApparently, he wanted a DNA test to give him genealogyAgain, that is not what AfricanAncestry.com does nor do we market anywhere that we do that type of analysis.aHe Ordered the Matri Clan Test onlinebOn attached file, African Ancestry Agreement.png, you will see that hehad to select the "Agreement: I have read and I understand the product description below." in order to complete his purchase.We do not give refunds to customers because they are unhappy with our resultsThat is clearly stated throughout Section of the Terms and Conditions.Please let me know if I should provide any additional information.Sincerely,

Date: Wed, Feb 14, 2018 at 11:56 AMSubject: re: [redacted] Complaint ([redacted])To: [redacted] Dear [redacted], This letter is in response to the complaint lodged against us by [redacted]. He is upset because we didn’t find an African result for his...

paternal lineage test. THE ANCESTRY IS NOT AFRICAN. WE CANNOT FIND AFRICAN ANCESTRY IF IT DOES NOT EXIST. [redacted] purchased an African Ancestry PatriClan Test to trace his paternal ancestry. He was given ample notice prior to his purchase that there was a high probability that the result would not be African. He still chose to purchase and submit the test. He had two lengthy conversations with our one of our customer service team members prior to purchasing the test. In both conversations he was told that there was a 35% that his paternal ancestry result would be European.The test kit contents clearly state that there is a chance that the result will be European. (see attachment, Test Kit Insert.png)He initialed the Specimen Information Form acknowledging that the result may not be African and submitted his test. (see attachment, BOliva Form.pdf) Will not be providing a refund to [redacted]. Per our terms and conditions, we do not provide refunds because a customer doesn’t like the result. He agreed to the terms and conditions when he submitted his swabs.   Sincerely,Gina P