Paradise Citgo Service Station

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] after talking to **[redacted] on the phone he told me with tint and everything I believe was the number (not exactly 100% but was around there way under the they are claiming) and he could have it ready for me in the morning then I said let me think real fast for I am at work and I will call back in a few **[redacted] then called back and said he can no longer do the deal and take my business elsewhere I do not feel like I have been treated like family as they say they treat customers I have decided not to trust them or anyone at this point with my business as I told [redacted] I do not need a new car I want and they made me a offer and they backed out I see they don't want my business period with I understand because I am not family to them

I am truly sorry *** feels the way he is feelingI understand how *** is feeling because I too have felt that way in similar situationsHowever, more than not I found out that in most cases it was a mistake or misunderstanding that lead me to feeling that way Again, after reading *** original complaint as well this response and interviewing all parties involved I come to the conclusion that either a mistake was made, someone misunderstood something and or got the wrong interpretation or interpreted the wrong informationNevertheless something transpired that all parties involved could not come to termsI am extremely sorry for *** experience and really hope we can come to some type of agreement that will make *** happy as he drives away in his new vehicle. However, in doing so the agreement must be a logical agreement for both the dealership and ***. Before I came to the conclusion in my investigation I actually reached out to other business seeking advice as to what will they do in similar situations. I welcome *** to do the same. I called a few Jewelry Stores, Department Store and highline Automotive Dealerships. One Jewelry store owner took a few minutes to explain one situation when an expensive stone was misquoted by thousands of dollars. He when on to say that he explained to the customer that a mistake happen and he could not sell the stone for the quoted price. The customers was outraged and demand that the stone be sold to him regardless of the mistake. The owner said he apologized for the mistake but he is not willing to lose $3,for a simple mistake. The department store all said they have a limit of what they can do, but normally they give out future discounts for their mistakes. The Highline Dealership said they explain the mistake and more on. I again come to the conclusion that *** intentions were clearly written on the worksheet what he was willing to do for ***. We are still willing to honor the payments *** agreed to on paperI would also like to formally invite *** back to the Dealership to go over the written worksheet with me so we can come to some type of agreement that will make *** feel like family. I am sure that if *** take me up on my offer that we can come a reasonable agreement to do business and mend our relationship. I look forward to meeting *** and officially welcome him into our family of happy customers. Respectfully, *** ***General Sales ManagerBates Nissan***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
after talking to **.[redacted] on the phone he told me with tint and everything 348.72 I believe was the number (not exactly 100% but was around there way under the 370 they are claiming) and he could have it ready for me in the morning then I said let me think real fast for I am at work and I will call back in a few **.[redacted] then called back and said he can no longer do the deal and take my business elsewhere I do not feel like I have been treated like family as they say they treat customers I have decided not to trust them or anyone at this point with my business as I told [redacted] I do not need a new car I want and they made me a offer and they backed out I see they don't want my business period with I understand because I am not family to them.

We have reviewed **. [redacted] written complaint as well asdid our internal investigation into his complaint.  I have personally reviewed all the paperwork,credit, payments and pricing that was offered to **. [redacted].  On June 20, 2015 **. [redacted] visit ourDealership in the hopes of driving...

home in a new vehicle.  [redacted] was his Sales Consultant and hisprimary contact person.  During thisvisit [redacted] showed **. [redacted] a few vehicles and both [redacted] and **. [redacted] cameto the conclusion that a new vehicle would be the best option because of thelow A.P.R. Nissan was offer for June promotions. **. [redacted] decided he would like to purchase a New 2015Nissan Altima and he would be trading in his 2013 Dodge Avenger with a balanceof $13,112 remaining.  Based off theBates Nissan purchase worksheet [redacted] word with Sales Manager, [redacted] withthe pricing for this said Altima.  Theworksheet reflect a selling price of $22,625 after the NMAC Rebate.  The initial payment with $5000 down andtrading his vehicle for $6000 and paying off his balance of $13,112, a monthlypayment of $429.56 was offered and with $5,500 payment of $421.30 or with$6,000 a payment of $413.04**. [redacted] did not like the above options and in his ownhandwritten offered on the worksheet “That we will but today for $9500 or histrade, zero (0) down for a payment of $300.00 a month.   Sales Manager [redacted] in turned counter**. [redacted] offer by agreeing to give him what he wanted for his trade, offerto allow him to do zero (0) down but with a payment of $370.49 a month.  **. [redacted] again did not that offer andstated again that what it would take for him to buy the car.  In his last attempt to sell **. [redacted] avehicle today, **. [redacted] wrote down on the same worksheet (**. [redacted] even tooka picture of the worksheet) a payment of $355.83 “today only”.  [redacted] and **. [redacted] agreed that this wasn’t the right dealfor him and agreed to par ways as friends. On June 22, 2015 [redacted] did his follow up with his sold and unsoldcustomers thanking them for their business as well as thanking them foropportunity to have earned their business. While following up with **. [redacted], **. [redacted] informed [redacted] that hehad the deal with Round Rock for $341 payment. [redacted] asked **. [redacted] if we can match Round Rock deal will he buy theAltima from him.  **. [redacted] saidyes.  [redacted] went back to **. [redacted] andrelated what **. [redacted] had informed him. **. [redacted] informed [redacted] that we will honor our payment of $370.49 and ifhe really got that payment from Round Rock then it would be in his bestinterest to go ahead and buy that vehicle from Round Rock Nissan.  After [redacted] informed **. [redacted] of **. [redacted] offer **.[redacted] demanded to speak directly with **. [redacted].  During this conversation **. [redacted] reminded**. [redacted] of the worksheet he took a picture of with all the payment andoffers clearly written on.  **. [redacted]explained to **. [redacted] that the payment he said Round Rock quoted of $341might not be the same vehicle or they quoted the payment with more for yourtrade or with Money down.  Either way wecould not match that deal so therefore **. [redacted] would have to go purchasethat vehicle with Round Rock. Continuing with our moto “we treat you like family” we wouldstill like to extend our payment offer of $370.49 with a selling price of$22,739.61 plus TT&L, Plus/Minus any trade, trade balance or downpayment.  In addition if **. [redacted] didin fact get the offer and purchased from Round Rock Nissan for $341 for 0(zero) down we would like to offer him $500 for his travel.  Sincerely [redacted]General Sales ManagerBates Nissan[redacted] ext [redacted]

At the time of purchase on December 02, 2015 the tires didn't show any dry rot and passed inspection on November 05, 2016. The vehicle had 60,885 miles on it at the time of inspection. The customer purchased the vehicle with 60,930 miles. It's been exactly 4 months since the customer purchase the...

vehicle and there are a number of factors that can cause dry rotting within that time frame.Attached are the Delivery Confirmation Report and Due BM. The Delivery Confirmation is acknowledgement that the customer had time to inspect the vehicle and found it free form any reasonable discoverable defects. The Due Bill is another documents that shows that the nothing was promised or owed to the customer after the purchase.On 04/03/2017 the customer was given and options of purchasing new tires at a discounted price. However, the customer declined to purchase tires at that time.Regards,[redacted]General Sales Manager