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Paradise Cove at Lake Grapevine, Inc.

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Reviews Paradise Cove at Lake Grapevine, Inc.

Paradise Cove at Lake Grapevine, Inc. Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.While Paradise Cove claims that the event location was functional/acceptable, this is simply not the case. Instead of gambling on our wedding day, the coordinator should have communicated and moved the wedding PRIOR to the day before the wedding based on the condition of the property.We have images of the state of the venue on Thursday Oct 1st, and these show that the facility was not in an acceptable condition for an event to be held.As of now: We have not posted to any social media sites, review sites, or any other wedding sites to try and resolve this situation amicably. We are prepared to get legal council and go to court to get fair compensation for the fact that the event did not occur due to the negligence of Paradise Cove. We understand that your location flooded, but gambling on the fact that the construction and cleanup would be completed in less that 24 hours is not acceptable and the wedding should have been moved at your expense.$1500.00 is not a fair offer and we hope that you will increase this offer to avoid bad publicity and the possibility of going to court.
Regards,
[redacted]

Paradise Cove did have work done due to flooding. The groom did come out mid week, see the facility and apparently was satisfied at that time. Although it was not in their contract, this couple was given access the day prior to their event for set up. The day before their event they decided to move...

to another location. The refund policy is clear in the contract. Although no refund is required, Paradise Cove did offer a reasonable amount simply for goodwill and not any legal obligation. Paradise Cove was unable to resell that date- since their cancellation was the day before. Paradise Cove was reopened, had wonderful events throughout that weekend. It is regrettable that this couple decided last minute not to use the beautiful, updated Paradise Cove facility which so many couples have already enjoyed!

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Address: 3029 Midway Rd, Southlake, Texas, United States, 76092-2970

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