Paradise Home Improvement LLC

I apologize for the phone calls I have given your information to the marketing Manager and instructed them to stop calling you immediatley If you should recieve any calls by mistake please contact me directly at my office [redacted] Thank you again for your patience in this matter [redacted] , General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] His response to the problem has left me no alternative then to seek legal adviceThis is not something I wished to achieve but he has left me no alternativeThank you for all the help you tried to do for me and my wifeMaybe others will see this and not fall into what we did Sincerely, [redacted] ***

Although this was not the fault of the company, I sent a crew to the house this morning and fixed the problem The rodents were present in the attic before the install ever took place Thank you, ***

We serviced the issue on Monday, May 16, Our production manager talked to the husband May and all is good and they are satisfied

The ***'s signed a contract on 9/26/ for $ to order custom built windows for their house On 9/30/they allowed us to go back and take the exact measurements to order the windows for them All windows are measured and ordered per job We do not have any "std" sizes When the windows arrived from the factory we scheduled install for 10/31/ At that time Mrs [redacted] called to reschedule the install She asked us to call back on 11/3/14, which we did At that time she asked me, GM, if we could hold the install until after the first of the year, Which I agreed to do so Mrs [redacted] never stated that she did not want the windows Paradise offered a $discount off the job and secured financing thru another lender to make this more comfortable for them , which Mrs [redacted] also agreed to After several calls with no response Paradise turned the matter over to it's legal department

I just spoke wiyh Mr***. We are scheduled to be there Thursday morning to begin the completion of the job. I gave Mr*** my direct phone number to call me with any future concerns. Thank you, Larry L***, General Manager

We met with Mrs*** this morning and serviced her job. I spoke with Mrs*** and she is very happy with the work we performed. Thank you,

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
The same crew were sent out today They replaced the wood but there is still a hole in the fasciaI have pictures taken during the entire job process from day one up to todayThe attic was inspected prior to having the repairsThere were no rodents found to ever been in the atticFurthermore, I have never spoken to anyone name ***I only want the repair done correctly and professionally as it should be

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you very much for your help with resolving this issue.
Regards,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards, [redacted]
 
    The reason I am rejecting his response is for these reasons, 1- At the time Paradise had the windows I( [redacted])'s health went very bad. I had to go 21/2 hrs away for testing to see what was going on. At that time My wife called Paradise and told them we didn't know if we would be able to even accept the windows. She was worried about possible financial hardships. She kept Paradise informed about my failing health and all the trips to Doctors in [redacted] and [redacted] VA hospital through Oct. and Nov. and Dec. 2014. As my health continued to get worse again my wife informed Paradise of the situation. In Dec. I was rushed to the hospital in critical condition not expecting to live. My wife informed Paradise at which time Paradise said it didn't matter as she(Wife) was on contract, wife should make arrangements to have windows installed regardless. Wife asked Paradise to call after first of year to see what the financial situation would be at that time but she still informed Paradise that it seemed unlikely we could afford to continue the contract that she would probably have to cancel due to continuing health issues I was and continuing to have at that point. Paradise started harassing wife on the phone calling at least once each week at first asking when she would be home to deliver windows, at each call wife answered paradise with that she was working 10 to 12 hrs. a day and then staying with me in hospital and after January 6th when I was sent to nursing home.   I was in nursing home until march 11th 2015. Buy that time wife had had so many calls insisting she accept windows the last time she talked to paradise she informed them that she was cancelling contract and had sent a certified letter informing  them of the cancellation. Paradise insisted that  cancellation was not a option what so ever. Wife then informed Paradise that with the hospital and nursing bills and further bills coming in she was indeed cancelling as we could not afford to financially pay out for any more bills now or in the near future. Paradise then stated that they would unload windows at our house so someone had better be there. Wife informed Paradise that she would not be home and would not accept or sign for windows if they did try to deliver them. At that time wife was so stressed and felt so harassed by Paradise she told Paradise that sense windows were not custom they could sell them to other customers as she was indeed cancelling contract. Wife then told Paradise to send any further correspondence by E-Mail she had given to them in the Certified letter. No word was ever sent to her until we received the summons from Paradise. We still would ask Paradise to cancel contract as no money had been exchanged they still have the windows.
            thank you
   [redacted]

I apologize for the phone calls.  I have given your information to the marketing Manager and instructed them to stop calling you immediatley.  If you should recieve any calls by mistake please contact me directly at my office[redacted].  Thank you again for...

your patience in this matter.  [redacted], General Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
 
  His response to the problem has left me no alternative then to seek legal advice. This is not something I wished to achieve but he has left me no alternative. Thank you for all the help you tried to do for me and my wife. Maybe others will see this and not fall into what we did.
 
  Sincerely,
 
[redacted]  [redacted]

Paradise Home Improvement has done everything reasonable and necessary to accommodate our customer.  Unfortunately since this issue has been turned over to our legal department, my attorney has advised  me not to comment. 
 
Thank you,
[redacted]

Although this was not the fault of the company,  I sent a crew to the house this morning and fixed the problem.  The rodents were present in the attic  before the install ever took place.  Thank you, [redacted]

The [redacted]'s signed a contract on 9/26/ 14  for $ 7032 to order custom built windows for their house.  On 9/30/14 they allowed us to go back and take the exact measurements to order the windows for them.  All windows are measured and ordered per job.  We...

do not have any "std" sizes.  When the windows arrived from the factory we scheduled install for 10/31/14.  At that time Mrs. [redacted] called to reschedule the install.  She asked us to call back on 11/3/14, which we did.  At that time she asked me, GM, if we could hold the install until after the first of the year, Which I agreed to do so.  Mrs. [redacted] never stated that she did not want the windows.  Paradise offered a $300 discount off the job and secured financing thru another  lender to make this more comfortable for them , which Mrs. [redacted] also agreed to.  After several calls with no response Paradise turned the matter over to it's legal department.

We serviced the issue on Monday, May 16, 2016. Our production manager talked to the husband May 19 and all is good and they are satisfied.

Revdex.com Response 3-15-2014 Thanks for forwarding the Customer service Experience.
The Paradise Show card filled out by [redacted]
Was from the [redacted] Home Show in Oct 2013
With the customers name, address and 2 boxes checked regarding information they were Interested in. Signature on bottom.
I will keep on file and we won't call again.
[redacted]
[redacted]
[redacted]
Our employee who did call, [redacted] - said the last day she called, The first call disconnected (customer may have picked up and hung up)
Second call a lady answered and said she was going to sue, then hung up. Or employee separated the card at that point and we haven’t called back.
If you need any further information, please contact me directly.
[redacted]
Marketing Director
Paradise Home Improvement
[redacted]
[redacted] SC 29651
Office [redacted] ext [redacted]