I asked for and got estimates for the installation of a new heat-pump W.C.Butler was not the least expensive but I will say they were one of the most professional and I believe the most thorough of all the Co I had do an estimate When they did the estimate they explained everything to me, including all cost, time and materials and warranties They came, removed the old unit, installed, cleaned everything up and tested the system then gave me and my wife instructions on how to use the new system We were and are very pleased with their service, professionalism and work
Had been with W.CButler since install of new furnace and heat pump in Did my yearly checks when needed, no issues since new unitStarted years ago on yearly service plan, first spring check was outstandingService tech was very thorough and cleaned out heat pump unit and explained everythingThe next two checks I was not very satisfied with very little detail about what work or checks were doneOn last occasion in spring the service tech stated replaced filters, but I advised he had not replaced the filter in the hallwayIn addition, the next day after he had left, I found a piece of equipment left on the heat pumpWe called and left a messageThe young man returned the next day without notice and went to the back of my house, scaring my wife since the dogs were outWe called to complain and was asked if we wanted service tech to come back out to check the other tech's work and we said yesNO ONE EVER CAME OUTThen two months later my a/c pump stops workingI researched the cause and find it to be a bad capacitorCalled to get tech to replace capacitor, get bill and found they charged diagnostic fee for something I told them needed replaced and on top of that they charge $for a $part I researched at local A/C distributor Called to question the bill and was told manager would contact meNEVER HEARD from them againNEVER got Fall check that I paid for in service contractThey again send out letter this year(2016) to continue service contractI am very dissatisfied they never followed up with my complaint or provide my fall service I paid for With so many Heating and A/C Service companies in my area, I was shocked that not only once, but several times this company didn't return my complaints and then stopped my serviceI used to recommend to everyone, but will no longer recommend this company
I asked for and got estimates for the installation of a new heat-pump W.C.Butler was not the least expensive but I will say they were one of the most professional and I believe the most thorough of all the Co I had do an estimate When they did the estimate they explained everything to me, including all cost, time and materials and warranties They came, removed the old unit, installed, cleaned everything up and tested the system then gave me and my wife instructions on how to use the new system We were and are very pleased with their service, professionalism and work
Had been with W.CButler since install of new furnace and heat pump in Did my yearly checks when needed, no issues since new unitStarted years ago on yearly service plan, first spring check was outstandingService tech was very thorough and cleaned out heat pump unit and explained everythingThe next two checks I was not very satisfied with very little detail about what work or checks were doneOn last occasion in spring the service tech stated replaced filters, but I advised he had not replaced the filter in the hallwayIn addition, the next day after he had left, I found a piece of equipment left on the heat pumpWe called and left a messageThe young man returned the next day without notice and went to the back of my house, scaring my wife since the dogs were outWe called to complain and was asked if we wanted service tech to come back out to check the other tech's work and we said yesNO ONE EVER CAME OUTThen two months later my a/c pump stops workingI researched the cause and find it to be a bad capacitorCalled to get tech to replace capacitor, get bill and found they charged diagnostic fee for something I told them needed replaced and on top of that they charge $for a $part I researched at local A/C distributor Called to question the bill and was told manager would contact meNEVER HEARD from them againNEVER got Fall check that I paid for in service contractThey again send out letter this year(2016) to continue service contractI am very dissatisfied they never followed up with my complaint or provide my fall service I paid for With so many Heating and A/C Service companies in my area, I was shocked that not only once, but several times this company didn't return my complaints and then stopped my serviceI used to recommend to everyone, but will no longer recommend this company