Paradise Kitchens

We are willing to fix the damage to the customer dryer at a cost.  Our technician did not damage the dryer but we can fix it for the customer at a cost.

We went out to the residences of [redacted] on 11/14/15 to look at a dryer which stopped working.  Our technician found that the thermal fuse needed to be replaced and that her dryer ducts where clogged and needed to be cleaned.  She approved for the fuse to be replaced and told our...

technician she would clean her dryer on her own.  On 12/7/15 we received a call from Ms. [redacted] that her dryer stopped again.  Our service manager told Ms. [redacted] that he and our technician would go back out to her house at NO CHARGE to look at the dryer again.  She refused the appointment.  It is our belief that Ms. [redacted] never cleaned the dryer duct properly and it took out thermal fuse again.There will be no refund because we tried to help out Ms. [redacted] and she refused our service.

Complaint: [redacted]
I am rejecting this response because:
They did not offer to repair the dryer at no charge.  Thirty years of experience does not mean anything.  That can translate into thirty employees with one year experience or sixty employees with six months of experience which doesn't mean they know what they are doing.  The technician did not know what he was doing.  If he had, he would have investigated further to find out why the fuse was blown.  All Tech put me and my family at risk by not properly repairing the dryer.  There could have been a fire because of the element not being replaced.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The knob for the customer was on back order to due the manufacturer.  That was why there was a delay.  There was several messages left on a machine.  The machine says that there hours are very limited so I wonder if the message where every heard.  The appointment on Monday,...

December 8 was set.  My tech called before arriving to location.  No answer.  Tech still went to location thinking someone would be there.  No one answered the door.  Tech left business card at the door to call office and reschedule appointment.  No call has been made back to our office to reschedule appointment.Today, December 9 at 9:30am my office manager [redacted] left a message to reschedule appointment.  No answer again.  Waiting for them to answer their phone and be at the location when scheduled.

Below is the timeline on Mr. [redacted] repairs:7/24/15 - Mr. [redacted] called our office to say "his Ice maker dumping water" .......Tech found the ice maker and door cams needed to be replaced. Mr. [redacted] approved the repair for $412.67.8/10/15 - Technician returned to install parts (Ice Maker and...

door cams)8/11/15 - Mr. [redacted] called our office to say "his ice maker making loud noise".....Tech went out to Mr. [redacted] house at NO CHARGE and reposition water chute to fix noise. Mr. [redacted] approved of repair. 9/28/15 - Mr. [redacted] called our office (1 1/2 month from original repair) "Ice Maker keeps dumping ice"...... Found NO PROBLEM with ice maker but Technician did fine defrost heater was not working and Mr. [redacted] approved repair of defrost heater for the cost of $214.35. Technician immediately installed. 10/13/15 - Mr. [redacted] called our office and requested a different technician to come out on his refrigerator - Mr. [redacted] reported "refrigerator too cold"......We sent out senior technician, he found refrigerator working properly, checked all components and cleaned condenser at NO CHARGE. There will be no refund. All calls where different issues and we made every effort on our part to fix Mr. [redacted] refrigerator. As of 10/13/15 we did not hear from Mr. [redacted] anymore so him buying a refrigerator on December 7 (almost 2 months later) does not reflect on our service.