Paradise Lawn Care

Sent: Tuesday, December 27, 11:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] To Whom It May Concern: In July 2016, Ms [redacted] was given a notice encouraging her to renew her Lease at $per month by Ms [redacted] , then the Assistant Manager, who is no longer with the companyThe notice should have included a deadline by which to respond, but did notIt does say “Offer is Limited”Special offers like this are not available indefinitely, but only for a limited timeAccording to the terms of her then existing Lease Contract, Ms [redacted] needed to advise us in writing at least days prior to the expiration of her Lease if she was going to renewSince her Lease ended September 30, 2016, she should have advised us by July We did not hear anything regarding the matter from herShe came in to sign her new Lease Contract on August At that time, she was given opportunity to read the Lease prior to signingShe initialed each page, including the first page right underneath where the new lease amount of $per month is clearly statedShe also signed the last page where a “Summary of Key Information”, including the rent amount, is clearly and prominently displayed in a red box Please see the attachedWhen new Lease Contracts or renewals are signed, our policy and practice are for the staff member processing the paperwork to point out the key terms of the Contract, especially the rent and fees amountsResidents are given a copy of their Lease Contracts after signingThere was no Contract signed for $per monthNeither she nor we are in possession of one for $per monthMs [redacted] unfortunately has a history of late payment and eviction as well as lease violationsBecause of this poor rental history, Ms [redacted] should not have offered to renew the leaseWe sincerely regret that this matter has progressed to this pointIf we can offer additional information, please feel free to contact usCordially, Elizabeth [redacted] Real Estate Investor, IROP CAM NALP Lamppost Capital Management [email protected]

Dear Ms [redacted] : We have no Lease Contract for you reflecting the $monthly rentThough we’ve requested that you provide your copy with this amount, you have not done soYou are correct that our employee, Ms [redacted] , did not include the expiration date of the renewal offerHowever, the notice DID say, in bold letters, “Offer is Limited”We do not have anything in writing from you stating that you would renew at the $per month rentWhen you signed the Lease Contract, we pointed out the terms of the ContractYou initialed each page and signed the last pageThe terms are quite clear in the Contract and are highlighted in a red box at the top of the signature pageOn that same signature page, you will notice that the box for a Rent Concession Addendum is NOT checkedThis means there was no concession on the rentIt was only after your account became delinquent again and we attempted to collect past due rent that you began to contest the amount of the monthly rent on the Contract that you signedIf you have additional documentation to offer, please do soWe remain committed to an amicable settlement of this matter Cordially, Elizabeth [redacted] ***Lamppost Capital Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not have a copy of the $rent renewal because I apparently did not receive one, but I did sign one If it was swapped out or thrown away, that is a management error.Again, the $rent renewal offer does not sspecify an expiration date and I did specifically ask Flora if the $offer would be honored and she said yes.I have had some financial issues with paint rent on time for some months, but the previous management was understanding and worked with me I've lived here for over five years with little to no issues.The right thing to do is honor the $rent price as was offered upon renewal I do not want to have to take legal action, but I will if I have to What this new management has done is illegal You can't increase the rent without prior notification nor swap out or throw away a signed lease agreement because they want you to pay more money Regards,

Dear Ms. [redacted]: We have no Lease Contract for you reflecting the $600 monthly rent. Though we’ve requested that you provide your copy with this amount, you have not done so. You are correct that our employee, Ms. [redacted], did not include the expiration date of the renewal offer. However, the notice DID say, in bold letters, “Offer is Limited”. We do not have anything in writing from you stating that you would renew at the $600 per month rent. When you signed the Lease Contract, we pointed out the terms of the Contract. You initialed each page and signed the last page. The terms are quite clear in the Contract and are highlighted in a red box at the top of the signature page. On that same signature page, you will notice that the box for a Rent Concession Addendum is NOT checked. This means there was no concession on the rent. It was only after your account became delinquent again and we attempted to collect past due rent that you began to contest the amount of the monthly rent on the Contract that you signed. If you have additional documentation to offer, please do so. We remain committed to an amicable settlement of this matter.   Cordially,   Elizabeth [redacted]Lamppost Capital Management

Sent: Tuesday, December 27, 2016 11:10 PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] To Whom It May Concern: In July 2016, Ms. [redacted] was given a notice encouraging her to renew her Lease at $600 per month by Ms. [redacted], then the Assistant Manager, who...

is no longer with the company. The notice should have included a deadline by which to respond, but did not. It does say “Offer is Limited”. Special offers like this are not available indefinitely, but only for a limited time. According to the terms of her then existing Lease Contract, Ms. [redacted] needed to advise us in writing at least 60 days prior to the expiration of her Lease if she was going to renew. Since her Lease ended September 30, 2016, she should have advised us by July 31. We did not hear anything regarding the matter from her. She came in to sign her new Lease Contract on August 30. At that time, she was given opportunity to read the Lease prior to signing. She initialed each page, including the first page right underneath where the new lease amount of $725 per month is clearly stated. She also signed the last page where a “Summary of Key Information”, including the rent amount, is clearly and prominently displayed in a red box.  Please see the attached. When new Lease Contracts or renewals are signed, our policy and practice are for the staff member processing the paperwork to point out the key terms of the Contract, especially the rent and fees amounts. Residents are given a copy of their Lease Contracts after signing. There was no Contract signed for $600 per month. Neither she nor we are in possession of one for $600 per month. Ms. [redacted] unfortunately has a history of late payment and eviction as well as lease violations. Because of this poor rental history, Ms. [redacted] should not have offered to renew the lease. We sincerely regret that this matter has progressed to this point. If we can offer additional information, please feel free to contact us. Cordially, Elizabeth [redacted] Real Estate Investor, IROP CAM NALP Lamppost Capital Management M. 832-724-2982 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I do not have a copy of the $600 rent renewal because I apparently did not receive one, but I did sign one.  If it was swapped out or thrown away, that is a management error.Again, the $600 rent renewal offer does not sspecify an expiration date and I did specifically ask Flora if the $600 offer would be honored and she said yes.I have had some financial issues with paint rent on time for some months, but the previous management was understanding and worked with me.  I've lived here for over five years with little to no issues.The right thing to do is honor the $600 rent price as was offered upon renewal.  I do not want to have to take legal action, but I will if I have to.  What this new management has done is illegal.  You can't increase the rent without prior notification nor swap out or throw away a signed lease agreement because they want you to pay more money.
Regards,