Paradise Loan & Jewelry Llc

DEAR BETIER BUSINESS BUREAU OF HAWAII,We have been in the pawn business for years in Hawaii, helping many low-income families survive day-to-day costs by pawning their jewelry with usWe have never had any Revdex.com complaints in the past years, as of good recordWe have thoroughly read Mr***'s complaint and we would first say of his last statement of calling our good manager "a thief , THIS IS UNTRUE AND HE IS COMMITTING AN ILLEGAL ACT OF"DEFAMATION OF CHARACTER." which we will pursue in court unless he faces us, and takes care of his demands in person with usWe do not understand why he has not come into the shop and face us cordially, instead of hiding behind the Revdex.com and Yelp.This is in response to your letters dated Feb& 26th, We have just received your letters today, in the mail, so we are not aware if they were mailed timely to us through the post officeWe reacted as quickly as possible, being that this was just in our hands today.We have proof with voicemail and testimony of workers in the shop that [redacted] is not telling the whole truth about his encounter which started on Feb.5th In any case, we tried to work out the complaint with him, by being accommodating for him, answering questions and sending him offers which only escalated to him being vindictive because he didn't get his wife's pawned items for freeWhich we believe is his intention.The customer who we were (only) in touch with from the beginning was his wife­ [redacted] ***We have enclosed her original pawn form with this letter ...As you will see, her original loan was extended times and then an additional times (in which case we over extended her loan at their request) We are normally only allowed to to extend a loan times.WE HELD THEIR PAWNED ITEMS SINCE JULY 7TH, 2015, AND WE ARE STILL HOLDING THEM, IF THEY WOULD PAY THE FAIROFFER WE HAD GIVEN THEMMr [redacted] called our shop at 3:53pm (SAn Feb.6th, only saying that he wanted to extend his pawn ticket (again); not pjck up the pawned jewelryWe are also enclosing a picture of his call from our phone for proofEartier, we told his wife [redacted] that she was only allowed to extend the last times, yet theywere asking to extend again on the voicemail of 2/6/, not pick it upPlease call us for a copy of his voicemail dated 216/16, we also have a voicemail on Sunday ,217/Mrs [redacted] saying they wanted to extend it again, we have the right to be closed on Sunday.They could have called anytime earlier than the Forfeit Date of 2n/16, as do all ourother customers who are considerate.Please see front page of PAWN FORM, and the 2nd page stamped under; Mrs [redacted] agreed to : CUSTOMER UNDERSTANDS that a 1-Day Notice Required for pick up, we do this because for extra safety, we store their items in the bankWe always had this policy, and all our other customers are fine with thatAgain, they both called saying that both wanted to extend their jewelry on 216/16, not pick it upWE ARE OPEN ALLWEEK 6-DAVS A WEEK, they could have called sooner, but they called at a time when we are closed on Saturdays (at a last minute's notice)Our Saturday hours are from12-3pm (we also had a sign put up quoting why we may change our close time), they had all that time to come in and talk to us, or earlier to say they were coming , so that we could work out their pick upInstead, they DID NOT mention pickup in their voicemail at 3:53pm, and then she showed up on Monday Feb8th, saying she wanted to pickup (without a notice) Itold her that we needed to go to the bank to get it - that is why we require a 1-Day Notice, which she didn't giveAnd because they were late in notifying us of a pickup, the jewelry was already under FORFEITURE STATUS In which case, it costs more to pick up the jewelry with a late fee, making the total cost$(THIS IS OUR PAWN SHOP POLICY) most customers respect that we are kind enough to hold the items when we had the right to sell it, and most pay the cost because they know it is a fair dealAlso, MRS [redacted] signed the FINANCIAL NOTIFICATION PAGE, knowing that the property becomes the sole property of thepawnbroker, which we pointed out to herShe (instead) got angry at the shop and called Mr***, she then said that he would be picking it up tomorrow ....On Feb9th, Tuewe waited for him till the afternoon, and he didn't show up, so we called to say, that we were holding the pawned jewelry for pick up that dayHe started yelling at me on the phone and demanding that we give it back to him for $He could have come to the shop anytime that day to work it out in person, but he just kept yelling on the phone, so Ihung up and called his wife, we tried to oblige his demands by discounting it to $450.00, but he instead is trying to force Revdex.com to shut us down.In summary, we believe that he is just trying to get our rightfully pawned items back for free, by using the Revdex.com and the website YelpWe are not able to do this, because we do not believe extortion from a customer is at all rightNO OTHERS CUSTOMERS PRACTICE THIS TYPE OF ACTION, THEREFORE PLEASE SEE WHY WE ARESUSPICIOUS OF MR***'S ACCOUNTAgain, we are still holding the pawned items in our shop , and Mr or Mrs [redacted] can buy them back for $until March 30th, on condition that he takes down the negative comments on [redacted] , which have already hurt our businessWe have notified them by [redacted] Mail, as we have also mailed this letter to you.It has always been our good intention to help needy families such as the ***s, unfortunately, we can only hope that they appreciate the fact that we are still holding the pawned items for them, if they wish to purchase them back.Again, we are in the business to help families in Hawaii, we have successfully done this for 20+ years, and we can only hope to help more families who are always in need of a pawnshop, just as the ***'s were when they first visited us.PLEASE FEEL FREE TO CALL US ANYTIME, AT OUR PHONE NUMBER LISTED ON TOP

Complaint: ***
I am rejecting this responseThank you for your replyI am still not able to log inI read all of the attachments that were sent.First of all, I'd like to say that my husband was not rude to herShe started yelling on the phone first and wouldn't let him to even talkWhen he tried to talk she hung up the phoneJust because she has been in business for years does not give her a right to treat us like thisHer sign in front of the store was posted and the hours listed on there were until pm Monday thru SaturdayWe arrived before pm and she was already closedEven on her voicemail, those were the hours listed, but she already changed her voicemail to different hoursOn Sunday, she advertises as "by appointment only", however, she did not answer the phone on Sunday or return my calls until Monday which was the forfeiture dateShe is also contradicting herself when she says that my husband wants to get back the pawned jewelry for free, yet then quotes that my husband and myself requested to pay the correct amount of $We/I am not trying to get my jewelry back for free, I am only trying to pay for the amount agreed onShe told me that I could extend the loan and that is why I kept paying the interest to her monthlyIf she would have told me it would be a forfeit then I wouldn't have paid those amounts every monthSince she let me extend my loan I only want to pay off my loan and get back my jewelryMy friend was also there with me when I tried to pick up my jewelryShe was witness that the owner was very rude to me and that is why I yelled back to her and then leftThe owner of this pawn shop has been very rude to me and my husband, and I feel she is bullying us into paying a higher amount when it's her faultShe is in the wrong by closing her store early and not returning our phone calls until MondayShe has been leaving voicemails on my husbands phone telling him to take down his review on Yelp and also remove the post on Revdex.comI extended the loan but I paid the interest on time, every timeThe agreed amount to get back my jewelry is $and she should not have the right to change that amount.Thank you very much.Respectfully,***

Complaint: [redacted]
I am rejecting this response.Thank you for your reply. I am still not able to log in. I read all of the attachments that were sent.First of all, I'd like to say that my husband was not rude to her. She started yelling on the phone first and wouldn't let him to even talk. When he tried to talk she hung up the phone. Just because she has been in business for 20 years does not give her a right to treat us like this. Her sign in front of the store was posted and the hours listed on there were until 4 pm Monday thru Saturday. We arrived before 4 pm and she was already closed. Even on her voicemail, those were the hours listed, but she already changed her voicemail to different hours. On Sunday, she advertises as "by appointment only", however, she did not answer the phone on Sunday or return my calls until Monday which was the forfeiture date. She is also contradicting herself when she says that my husband wants to get back the pawned jewelry for free, yet then quotes that my husband and myself requested to pay the correct amount of $420. We/I am not trying to get my jewelry back for free, I am only trying to pay for the amount agreed on. She told me that I could extend the loan and that is why I kept paying the interest to her monthly. If she would have told me it would be a forfeit then I wouldn't have paid those amounts every month. Since she let me extend my loan I only want to pay off my loan and get back my jewelry. My friend was also there with me when I tried to pick up my jewelry. She was witness that the owner was very rude to me and that is why I yelled back to her and then left. The owner of this pawn shop has been very rude to me and my husband, and I feel she is bullying us into paying a higher amount when it's her fault. She is in the wrong by closing her store early and not returning our phone calls until Monday. She has been leaving voicemails on my husbands phone telling him to take down his review on Yelp and also remove the post on Revdex.com. I extended the loan but I paid the interest on time, every time. The agreed amount to get back my jewelry is $420 and she should not have the right to change that amount.Thank you very much.Respectfully,[redacted]

DEAR BETIER BUSINESS BUREAU OF HAWAII,We have been in the pawn business for 20 years in Hawaii, helping many low-income families survive day-to-day costs by pawning their jewelry with us. We have never had any Revdex.com complaints in the past 20 years, as of good record. We have thoroughly read Mr. [redacted]'s...

complaint and we would first say of his last statement of calling our good manager "a thief , THIS IS UNTRUE AND HE IS COMMITTING AN ILLEGAL ACT OF"DEFAMATION OF CHARACTER." which we will pursue in court unless he faces us, and takes care of his demands in person with us. We do not understand why he has not come into the shop and face us cordially, instead of hiding behind the Revdex.com and Yelp.This is in response to your letters dated Feb.12 & 26th, 2016. We have just received your letters today, in the mail, so we are not aware if they were mailed timely to us through the post office. We reacted as quickly as possible, being that this was just in our hands today.We have proof with voicemail and testimony of workers in the shop that [redacted] is not telling the whole truth about his encounter which started on Feb.5th.  In any case, we tried to work out the complaint with him, by being accommodating for him, answering questions and sending him offers which only escalated to him being vindictive because he didn't get his wife's pawned items for free. Which we believe is his intention.The customer who we were (only) in touch with from the beginning was his wife­ [redacted]. We have enclosed her original pawn form with this letter ...As you will see, her original loan was extended 2 times and then an additional 2 times (in which case we over extended her loan at their request).  We are normally only allowed to to extend a loan 2 times.WE HELD THEIR PAWNED ITEMS SINCE JULY 7TH, 2015, AND WE ARE STILL HOLDING THEM, IF THEY WOULD PAY THE FAIROFFER WE HAD GIVEN THEM.... Mr. [redacted] called our shop at 3:53pm (SAn Feb.6th, only saying that he wanted to extend his pawn ticket (again); not pjck up the pawned jewelry. We are also enclosing a picture of his call from our phone for proof. Eartier, we told his wife [redacted] that she was only allowed to extend the last 2 times, yet theywere asking to extend again on the voicemail of 2/6/16 , not pick it up. Please call us for a copy of his voicemail dated 216/16, we also have a voicemail on Sunday ,217/16 Mrs. [redacted] saying they wanted to extend it again, we have the right to be closed on Sunday.They could have called anytime earlier than the Forfeit Date of 2n/16, as do all ourother customers who are considerate.Please see front page of PAWN FORM, and the 2nd page stamped under; Mrs. [redacted] agreed to : CUSTOMER UNDERSTANDS that a 1-Day Notice Required for pick up, we do this because for extra safety, we store their items in the bank. We always had this policy, and all our other customers are fine with that. Again, they both called saying that both wanted to extend their jewelry on 216/16, not pick it up. WE ARE OPEN ALLWEEK 6-DAVS A WEEK,  they could have called sooner, but they called at a time when we are closed on Saturdays (at a last minute's notice). Our Saturday hours are from12-3pm (we also had a sign put up quoting why we may change our close time), they had all that time to come in and talk to us, or earlier to say they were coming , so that we could work out their pick up. Instead, they DID NOT  mention pickup in their voicemail at 3:53pm, and then she showed up on Monday Feb. 8th, saying she wanted to pickup (without a notice).  Itold her that we needed to go to the bank to get it - that is why we require a 1-Day Notice, which she didn't give. And because they were late in notifying us of a pickup, the jewelry was already under FORFEITURE STATUS.  In which case, it costs more to pick up the jewelry with a late fee, making the total cost$500. (THIS IS OUR PAWN SHOP POLICY) most customers respect that we are kind enough to hold the items when we had the right to sell it, and most pay the cost because they know it is a fair deal. Also, MRS. [redacted] signed the FINANCIAL NOTIFICATION PAGE, knowing that the property becomes the sole property of thepawnbroker, which we pointed out to her. She (instead) got angry at the shop and called Mr. [redacted]. , she then said that he would be picking it up tomorrow ....On Feb. 9th, Tue. we waited for him till the afternoon, and he didn't show up, so we called to say, that we were holding the pawned jewelry for pick up that day. He started yelling at me on the phone and demanding that we give it back to him for $420.00. He could have come to the shop anytime that day to work it out in person, but he just kept yelling on the phone, so Ihung up and called his wife, we tried to oblige his demands by discounting it to $450.00, but he instead is trying to force Revdex.com to shut us down.In summary, we believe that he is just trying to get our rightfully pawned items back for free, by using the Revdex.com and the website Yelp. We are not able to do this, because we do not believe extortion from a customer is at all right. NO OTHERS CUSTOMERS PRACTICE THIS TYPE OF ACTION, THEREFORE PLEASE SEE WHY WE ARESUSPICIOUS OF MR. [redacted]'S ACCOUNT. Again, we are still holding the pawned items in our shop , and Mr or Mrs [redacted] can buy them back for $450.00 until March 30th, on condition that he takes down the negative comments on [redacted], which have already hurt our business. We have notified them by [redacted] Mail, as we have also mailed this letter to you.It has always been our good intention to help needy families such as the [redacted]s, unfortunately, we can only hope that they appreciate the fact that we are still holding the pawned items for them, if they wish to purchase them back.Again, we are in the business to help families in Hawaii, we have successfully done this for 20+ years, and we can only hope to help more families who are always in need of a pawnshop, just as the [redacted]'s were when they first visited us.PLEASE FEEL FREE TO CALL US ANYTIME, AT OUR PHONE NUMBER LISTED ON TOP.

DEAR BETIER BUSINESS BUREAU OF HAWAII,We have been in the pawn business for 20 years in Hawaii, helping many low-income families survive day-to-day costs by pawning their jewelry with us. We have never had any Revdex.com complaints in the past 20 years, as of good record. We have thoroughly read...

Mr. [redacted]'s complaint and we would first say of his last statement of calling our good manager "a thief , THIS IS UNTRUE AND HE IS COMMITTING AN ILLEGAL ACT OF"DEFAMATION OF CHARACTER." which we will pursue in court unless he faces us, and takes care of his demands in person with us. We do not understand why he has not come into the shop and face us cordially, instead of hiding behind the Revdex.com and Yelp.This is in response to your letters dated Feb.12 & 26th, 2016. We have just received your letters today, in the mail, so we are not aware if they were mailed timely to us through the post office. We reacted as quickly as possible, being that this was just in our hands today.We have proof with voicemail and testimony of workers in the shop that [redacted] is not telling the whole truth about his encounter which started on Feb.5th.  In any case, we tried to work out the complaint with him, by being accommodating for him, answering questions and sending him offers which only escalated to him being vindictive because he didn't get his wife's pawned items for free. Which we believe is his intention.The customer who we were (only) in touch with from the beginning was his wife­ [redacted]. We have enclosed her original pawn form with this letter ...As you will see, her original loan was extended 2 times and then an additional 2 times (in which case we over extended her loan at their request).  We are normally only allowed to to extend a loan 2 times.WE HELD THEIR PAWNED ITEMS SINCE JULY 7TH, 2015, AND WE ARE STILL HOLDING THEM, IF THEY WOULD PAY THE FAIROFFER WE HAD GIVEN THEM.... Mr. [redacted] called our shop at 3:53pm (SAn Feb.6th, only saying that he wanted to extend his pawn ticket (again); not pjck up the pawned jewelry. We are also enclosing a picture of his call from our phone for proof. Eartier, we told his wife [redacted] that she was only allowed to extend the last 2 times, yet theywere asking to extend again on the voicemail of 2/6/16 , not pick it up. Please call us for a copy of his voicemail dated 216/16, we also have a voicemail on Sunday ,217/16 Mrs. [redacted] saying they wanted to extend it again, we have the right to be closed on Sunday.They could have called anytime earlier than the Forfeit Date of 2n/16, as do all ourother customers who are considerate.Please see front page of PAWN FORM, and the 2nd page stamped under; Mrs. [redacted] agreed to : CUSTOMER UNDERSTANDS that a 1-Day Notice Required for pick up, we do this because for extra safety, we store their items in the bank. We always had this policy, and all our other customers are fine with that. Again, they both called saying that both wanted to extend their jewelry on 216/16, not pick it up. WE ARE OPEN ALLWEEK 6-DAVS A WEEK,  they could have called sooner, but they called at a time when we are closed on Saturdays (at a last minute's notice). Our Saturday hours are from12-3pm (we also had a sign put up quoting why we may change our close time), they had all that time to come in and talk to us, or earlier to say they were coming , so that we could work out their pick up. Instead, they DID NOT  mention pickup in their voicemail at 3:53pm, and then she showed up on Monday Feb. 8th, saying she wanted to pickup (without a notice).  Itold her that we needed to go to the bank to get it - that is why we require a 1-Day Notice, which she didn't give. And because they were late in notifying us of a pickup, the jewelry was already under FORFEITURE STATUS.  In which case, it costs more to pick up the jewelry with a late fee, making the total cost$500. (THIS IS OUR PAWN SHOP POLICY) most customers respect that we are kind enough to hold the items when we had the right to sell it, and most pay the cost because they know it is a fair deal. Also, MRS. [redacted] signed the FINANCIAL NOTIFICATION PAGE, knowing that the property becomes the sole property of thepawnbroker, which we pointed out to her. She (instead) got angry at the shop and called Mr. [redacted]. , she then said that he would be picking it up tomorrow ....On Feb. 9th, Tue. we waited for him till the afternoon, and he didn't show up, so we called to say, that we were holding the pawned jewelry for pick up that day. He started yelling at me on the phone and demanding that we give it back to him for $420.00. He could have come to the shop anytime that day to work it out in person, but he just kept yelling on the phone, so Ihung up and called his wife, we tried to oblige his demands by discounting it to $450.00, but he instead is trying to force Revdex.com to shut us down.In summary, we believe that he is just trying to get our rightfully pawned items back for free, by using the Revdex.com and the website Yelp. We are not able to do this, because we do not believe extortion from a customer is at all right. NO OTHERS CUSTOMERS PRACTICE THIS TYPE OF ACTION, THEREFORE PLEASE SEE WHY WE ARESUSPICIOUS OF MR. [redacted]'S ACCOUNT. Again, we are still holding the pawned items in our shop , and Mr or Mrs [redacted] can buy them back for $450.00 until March 30th, on condition that he takes down the negative comments on [redacted], which have already hurt our business. We have notified them by [redacted] Mail, as we have also mailed this letter to you.It has always been our good intention to help needy families such as the [redacted]s, unfortunately, we can only hope that they appreciate the fact that we are still holding the pawned items for them, if they wish to purchase them back.Again, we are in the business to help families in Hawaii, we have successfully done this for 20+ years, and we can only hope to help more families who are always in need of a pawnshop, just as the [redacted]'s were when they first visited us.PLEASE FEEL FREE TO CALL US ANYTIME, AT OUR PHONE NUMBER LISTED ON TOP.