Paradise Motor Inn

The client signed the engagement letter on May **, which clearly states that the NON-REFUNDABLE MINIMUM FEE was $5,000.Payable as such, $2,when the agreement was signed, and the reminding $2,when the petition was signed and submittedThe initial payment was made with the engagement
letter, but the second payment was due on 6/*/ When he and his wide signed the petition, yet many months later there was no paymentSEVERAL request were sent asking for the payment for the agree fee but they went unansweredI had a deadline with the IRS, and he was given FINAL DATED to make his long overdue payment or I would withdraw from his caseThat date come and when, with no paymentHe when paid the amount after I withdrew from his caseThe agree minimum fee was $5,000, which is what he paid, and NO REFUND is due under the term of the engagement letterSee attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This merchant sells complex tax representation services, yet can't comprehend his own standard engagement letter.  On page 2, it clearly states "fees and charges are due and payable upon presentation of our invoice to you."  The merchant is lying when claiming the second payment was due in June 2016 as no invoice was presented at that time.  In fact, I still have not received a formal invoice.  I received an email in December 2016 requesting payment, which was the first communication on the matter.  I paid 10 days later, which is more than reasonable, and most of those 10 days were spent waiting for the merchant to respond to me as he has a habit of ignoring communications.  I would note that the merchant's standard engagement letter allows for 30 days before charging interest, let alone withdrawing his services.The merchant is again lying when he implies that several requests were sent asking for the second payment over the course of months, and that they went unanswered.  There was more than one request, but they were sent within days of each other, all in December 2016, and they all went answered.  It is truly bizarre that the merchant is upset about a lack of communication when he consistently ignored my communications to him, not the other way around.The merchant's poor grasp of the English language notwithstanding, I assume by "he was given FINAL DATED" he means that I was given a final notice to make payment.  This was not given properly, and I was also given only a few hours to respond, which was highly unreasonable as the notice was given via email and I did not check my personal email until after the arbitrary deadline of a few hours had passed as it was a work day.  A phone call would have been far more appropriate, but again this merchant has a long history of being a poor communicator and blaming others for his failings.Further, the merchant fails to mention that his employee committed fraud in claiming the merchant had not withdrawn from the case in order to solicit the final payment.  The merchant was happily complicit in this fraud and ignored yet another communication from me confirming that he still represented me and that payment had been made.  I only found out that he had violated the terms of our agreement and withdrawn from my case improperly after the IRS contacted me.  The merchant also fails to mentioned that when I contacted him after receiving notice from the IRS that he had lied to me and committed fraud, he agreed to a partial refund, then failed to pay it over the course of months and after many reminders from me - the height of hypocrisy after being upset with me for taking 10 days.Finally, on page 3, there is a termination provision which requires the merchant to "provide for an orderly transition of this matter."  The merchant failed to do this, yet again violating his standard engagement letter.  In failing to do this and committing fraud in doing so, he caused me material harm in my case with the IRS.In summary, this merchant was upset about his sloppy billing practices and took it out on me.  He is highly unethical and unprofessional, and has committed criminal acts.  He violated the terms of his own standard engagement letter in at least two separate ways, committed fraud and materially damaged me.  The case is so open and shut that my financial institution has already forced a full refund through, and this merchant should consider himself lucky that I am not pursuing further legal action against him as it is not worth my time.  I would advise anyone to steer well clear of him.I would also like the contract deleted from the Revdex.com records and not made public as it contains my personal information and the merchant again acted improperly in sharing an unredacted version with you.
Sincerely,
[redacted]