Paradise Sunscreens

I was unavaiable due to a medical issue in my family I have recently contacted my customer and have removed all three lights and sending them off as a warranty claim I will receive the three new lights in about two weeks I will reinstall these lights once they arrive I appoligize for the delay in this warranty issue Thanks again, ***

Complaint: [redacted] This Revdex.com complaint should not be closed until [redacted] refunds the money for the faulty lights which he has since removed His simply saying that he supposedly plans to refund the money is not sufficient to resolve the complaint Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Good morning Ms***, I filed this complaint online with your Revdex.com against Paradise Sunscreens & Canal Lights, sometime around November This complaint still has not been resolvedIn speaking with the Customer Service Representative who assisted me this morning, he stated that the email that your department had sent me must have gone to my spam filter and with no response, you went ahead and closed the complaintI am sorry that you have to re-open this complaint, but the contractor still is giving us the run-around His response to my initial complaint from 11/stated "I was unavailable due to a medical issue in my family"This is not trueHe was working on other jobs and made two appointments to come by afterwards, but stood us upHe lives close by and said he would come over after other jobs or on the weekendHe then stopped responding to texts and voice mailsThe only reason he followed up was due to this B.B.BcomplaintOn either 11/or 11/13, he did come by to remove the faulty LED lightsHis response to your department stated that "I will receive the three new lights in about two weeks"This is not true, as he texted that he was sending back the old lights to be refurbished, which is unacceptableWe wanted new lights, not the old, broken lights sent backAt any rate, it is now 12/, six weeks later and we are back to where we were in May, before we contracted with this company We wrote a check in advance ,for $on May 24, -- and we want a full refundWe do not want to go back and forth, listening to this contractor's excuses any longerPlease re-open this complaint and assist us in this refund processWe do not want this contractor returning Thank you for your assistance with this claim*** ***, *** ***_***@*** ###-###-####

Good morning I have received your email. I apologize for the delay in this. I have learned a valuable lesson here and have had nothing but problems with the supplier on these under water lights. I received a phone call that all of this was handled and the refund was issued to Mr*** from my supplier. The company that I NO longer deal with due to multiple issues, offered to refund the customers money due to the product defects. This is the first email I have seen since we agreed to refund the customers money and was shocked to see this still pending. As soon as I saw this I went to customers house and left a check for the total refund in the amount of $1,485.00. I will in return seek my refund from this company that provided me the product. Again lesson learned and I just apologize that Mr*** had to be involved in this dilemma. Thanks Again, Paradise Sunscreens

I have spoken with the manufacturing and we both agree a refund is required here. I will work on processing this refund and get it submitted to the customer ASAPWill keep you and customer updated on the refund check. Thanks Again

Complaint: [redacted]
I am rejecting this response because:[redacted] of Paradise Lights has not refunded my money nor replaced the defective lights that he originally installed.  You said you were going to close the complaint since he had promised to refund the $1485, but if he had not refunded the money within 15 days, then you would re-open the complaint.  I do not think that he has any intention of making good on his product guarantee considering how he has broken off contact with me a long time ago.  The Revdex.com complaint is the only thing that has prompted him to take any action (removing the defective lights).  It has been well over 15 days since you closed the Revdex.com complaint, and he has not refunded my money as promised.  The original receipt, which was paid 5/24/14, states the product has a 1-year warranty.  I think he is just trying to drag this out until the warranty has expired, which will be this May 2015.  Would you please re-open the complaint?   
Regards,
[redacted]

I was unavaiable due to a medical issue in my family.  I have recently contacted my customer and have removed all three lights and sending them off as a warranty claim.  I will receive the three new lights in about two weeks.  I will reinstall these lights once they arrive.  I...

appoligize for the delay in this warranty issue.  Thanks again, [redacted]

Thanks for this.  I have try contacting the customer [redacted] numerous times at ###-###-#### to update on the progress on the lights.  The dealer has recalled the original style due to leaks.  They have gone under a change in design.  These lights are close to being released.  I can understand the frustration on the customers end.  I am more than happy to do whatever is needed.  If the customer wants their money back that is fine.   I will need at least 30 days to make that happen as I will request this from the dealer as it is on their end for failure to produce in a timely fashion.  Please let me know if customer wants money return or new lights.  Both are about 30 days out.   Thanks Again!

Complaint: [redacted]
This Revdex.com complaint should not be closed until [redacted] refunds the money for the faulty lights which he has since removed.  His simply saying that he supposedly plans to refund the money is not sufficient to resolve the complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We have not received a phone call from them in months. When they do respond, it is via text. It is true, the beginning of December we switched one of our cell phone numbers from a [redacted] number to a local [redacted] phone number. We were waiting since the second week of November to hear back from the business. On 12/15, we texted the owner [redacted], from the new cell number, alerting him that ###-###-#### was the new number instead of the old [redacted] number. We asked why the delay in installation, since it was over a month since he was out to pick up the old, broken lights. He texted back to our new number, that he checked the shipping tracker and that the lights were scheduled to arrive on Thursday, 12/18 and that he would install them at that time. Then he disappeared again. On 12/26 (the day after Christmas) we called from the new number and left a message that we were tired of waiting. We would be re-opening the Revdex.com complaint and unless we received a full refund, we would take him to Small Claims Court to recoup the $1485 lost, plus court costs and expenses. Our voice mail stated that he needed to call back at the new number, with the new number repeated twice, in the voice mail. His voice mail greeting stated that he was closed for the holidays and that he would re-open on January 5. It's now January 21 and this is the first that we are hearing from him, only because we re-opened the Revdex.com complaint.  So we are not sure why the owner would state that he was unable to contact us on the old number, when he had the new number and did respond once to a text. The new story about the light recall is news to us. The "refurbished" lights were supposedly caught up in shipping and would arrive on 12/18 according to the owner. Not a word about product recall. That's a new addition to this story that has grown legs of its own. Yes, please arrange a refund in the amount of $1485.00 ASAP,  in order to avoid legal action on our part. Please send confirmation when and how this will occur.
Regards,
[redacted]