Paradiso Fine Catering, LLC

Initial Business Response / [redacted] (1000, 11, 2016/06/14) */ This customer Ms [redacted] was refunded the day BEFORE this complaint was filed and was sent all information and refund receipt via emailShe was responded to both via FB and emailCase closed Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was issued only after they were informed that Revdex.com would be contactedUnprofessional company

Initial Business Response / [redacted] (1000, 8, 2016/06/13) */ The fact that this is even a complaint shows the character of the buyerNot only did we give her a FULL refund for her delay we also delivered her order Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) For a company to blame a customer who had paid for their items and given the company every chance to make an order right not once, twice but numerous times and there response is what it is, doesn't say a whole lot about the integrity of this company and the people who work for it when you wait over days for items that are stock and you receive a follemail that says they will provide you with tracking, which was never providedAnd the fact that they shipped the items anyway, after I was told the postal service wasn't going to deliver them? In all just a bad experience glad to know that to this company the customer isn't held in there highest regard, and if you try calling them you almost always go to voicemailNot a company I will recommend anyone else to

Initial Business Response / [redacted] (1000, 17, 2016/06/16) */ I just received this complaintBoth of these orders were delivered on May 18thThis complaint is invalid and ridiculousWe continuously messaged the buyer and emailed tracking information Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I NEVER received the missing outfits from the order that was received on 5/18/Attached is my conversation in regards to this! I am not satisfied with the company, or their lack of integrityThis complaint is a sound complaint and not "ridiculous" at all

Initial Business Response /* (1000, 8, 2016/06/13) */
This order was refunded BEFORE THIS CONPLAINT WAS FILED IN RESPONSE TO THE BUYERS EMAILThe buyer was responded to several times via email and was emailed a copy of the refund receiptTherefore, this complaint should not even been filed
Initial Consumer Rebuttal /* (3000, 10, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was not refunded until I put in a complaint with MY BANKI never received an email with a receipt of refundThat is a flat out lie! Company was very rude, and I have other customers contacting me about the same thing happening to themI filed my complaint with my bank on 5/17/and the refund was issued the next week when my bank notified me that the investigation was complete

Initial Business Response /* (1000, 8, 2016/06/13) */
The fact that this is even a complaint shows the character of the buyer. Not only did we give her a FULL refund for her delay we also delivered her order.
Initial Consumer Rebuttal /* (2000, 10, 2016/06/23) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
For a company to blame a customer who had paid for their items and given the company every chance to make an order right not once, twice but numerous times and there response is what it is, doesn't say a whole lot about the integrity of this company and the people who work for it when you wait over 20 days for items that are stock and you receive a follow-up email that says they will provide you with tracking, which was never provided. And the fact that they shipped the items anyway, after I was told the postal service wasn't going to deliver them? In all just a bad experience glad to know that to this company the customer isn't held in there highest regard, and if you try calling them you almost always go to voicemail. Not a company I will recommend anyone else to.

Initial Business Response /* (1000, 17, 2016/06/16) */
I just received this complaint. Both of these orders were delivered on May 18th. This complaint is invalid and ridiculous. We continuously messaged the buyer and emailed tracking information.
Initial Consumer Rebuttal /* (3000, 19,...

2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I NEVER received the 2 missing outfits from the order that was received on 5/18/16. Attached is my conversation in regards to this! I am not satisfied with the company, or their lack of integrity. This complaint is a sound complaint and not "ridiculous" at all.

Initial Business Response /* (1000, 11, 2016/06/14) */
This customer Ms. [redacted] was refunded the day BEFORE this complaint was filed and was sent all information and refund receipt via email. She was responded to both via FB and email. Case closed
Initial Consumer Rebuttal /* (2000, 13,...

2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued only after they were informed that Revdex.com would be contacted. Unprofessional company.