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Paradyme, Inc.

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Reviews Paradyme, Inc.

Paradyme, Inc. Reviews (2)

Review: I ordered an LED 65" TV from Paradyme on January 30, 2015. The TV was delivered and installed at my residence by Paradyme in late February 2015. Within the first two weeks of use, the TV started flashing white on the screen. Paradyme was contacted regarding a potential defective TV within the 30 days post-installation window. Rather than sending a technician to observe and troubleshoot, Paradyme requested that the customer (me) try different ways connect the TV so as to self-diagnose the problem (e.g., connect the TV directly to a DVD player, use different cable, etc.). Since Paradyme installed all of the connected equipment to the TV (e.g., the amp, the cable, etc.), a review of the flashing should have been handled by Paradyme in my opinion. Our family was away on Spring Holiday, and so the issue was placed on hold by us for two weeks. Upon return, Paradyme was again contacted in late March to report that the intermittent white flashes on the screen were continuing, and to again request for a technician to come on-site to observe. With reluctance on Paradyme's part, a technician was dispatched in April 2015; however, upon viewing the TV, he was unable to observe any problems. Nevertheless, the intermittent white flashes on the screen continued, so in an attempt to help Paradyme, I used a video camera to tape 12-15 of these "flash" events. The video was submitted to Paradyme by way of email. Paradyme staff received the video, and based on their review, agreed that the TV was indeed defective and that Paradyme would replace the product. Since the statement from Paradyme in April that the set would be replaced, I have been contacted multiple times directly by the TV vendor...asking me to once again describe the problem. The conversation with the TV vendor indicates relunctance on the vendor's part to replace the TV. In talking with Paradyme on May 28, 2015, I am now being told that the TV is out-of-stock. So after three months of attempting to get a new unit, the bad TV remains.Desired Settlement: Replace the defective TV -- using the same make and model -- with a non-defective TV

Business

Response:

Unfortunately, Sony was unable to resolve Mr. [redacted]'s issue to his satisfaction. I was made aware of Mr. [redacted]'s prolonged issue yesterday and have quickly resolved his issue by providing a replacement TV.

Review: I went to this company on 8/11/2014 and was treated rudely by a an employee named [redacted] in the Service Department. I was sent here by a neighboring company Pacific Audio which I will be filing a complaint against also. This man made me feel very embarrassed for trying to get help.Desired Settlement: I would like this man fired if possible. I don't want other people to have to endure this treatment. I would also like a written apology sent to my address.

Business

Response:

We are very sensitive to customer service issue and we apologize that Mr. [redacted] has had a negative experience. From an interview of [redacted] and other employees that witnessed the situation I have found the following.... 1. Mr [redacted] was seeking Warranty Repair services from us for items that were purchased from Pacific Audio because he had a falling out with Pacific Audio and he indicated Pacific Auto "told" him to seek service from us. 2. [redacted] explained to Mr [redacted] that Paradyme Service is not a [redacted] Authorized Warranty Station and that it would have to sent out to a [redacted] regional repair facility for repair and we would be happy to send it out for him. However, he would be responsible for any shipping and handling charges. 3. Mr [redacted] become visibly upset and agitated and demanded that we handle his service issues with out costs. 4. [redacted] indicated that we only pay for shipping handling as a courtesy to our customers that are purchased from Paradyme and suggested that he return to Pacific Audio. 5. Mr [redacted] become even more upset, demanding, and enraged over this situation. [redacted] printed out the address to the [redacted] repair facility and asked him to leave as he was being very disruptive and volatile. 6. Mr [redacted] has posted information on YELP implying that our company is racist. We are in fact a minority owned company with many nationalities including Afro-American. We would appreciate if Mr [redacted] remove the slanderous libel posting. 7. Again, I am sorry to learn of Mr [redacted]'s situation. Perhaps, Mr. [redacted] can get satisfaction by contacting [redacted] directly. The contact information is [redacted]

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Description: Electronic Equipment & Supplies - Dealers, Security Control Equipment & System Monitors, Television & Radio - Service & Repair, Home Automation, Auto Alarms & Security Systems, Auto Radios & Stereos - Sales & Repair

Address: 1728 Fulton Ave, Sacramento, California, United States, 95825

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