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Paragon Apartments

5348 NW Cache Rd Apt 10, Lawton, Oklahoma, United States, 73505

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I was a resident at the Paragon Apartments for six months. I ended my six month lease at the end of its term in November as I decided to join the military. My issue stems with my deposit. I did a double deposit ($300) which I found out as I was signing my lease that I didn’t even need to do because I had met the criteria but was told they can hold it in my account and refund it all when I move out. While at the Paragon’s they switched the website we used to pay our rent on. My first go around with it the website attempted to double charge me a whole months rent. It “returned” one and made me pay a fee. The rent was paid for this month. Upon moving out when I was signing my exit forms she told me that I still owed a months rent and I explained to the apartment manager that it took out two months rent and returned one so I still paid for that month and I had my bank statement to prove it. She told me she would figure it out it’s a new system and she didn’t know how to work it. That’s fine. So then I turn in my keys early, leaving the space spotless and about three weeks after I get my financial move out statement. Not only did it have some cleaning charges for things that were spotless, it said I owed that months rent still, also that I owed rent for one day in December (I moved out the Sunday before thanksgiving), and a utility charge (I pay my utilities through pso and I had them turned off when I left). So then I sent an email right away asking what this was all about and explaining it because I have documentation for everything and took pictures of everything I cleaned in the apartment. After a few more calls and emails she replied and said she would fix it and send my deposit out in the mail. A few more weeks go by I email again, she says she’s still trying to fix it on their system and would get it out. It’s now February (3 months since I’ve moved out) and I have yet to receive any part of my deposit back which sucks because I genuinely had a good stay there until I moved out.

Paragon Apartments Response • Feb 21, 2020

Attached.

I am in receipt of the Revdex.com Complaint filed by Mr.

Mr*** contacted me in December and the issues completely slipped through the cracks by my error.

Last week he contacted us via a review on our Facebook page last week. Since then I have reviewed his statement and waived his disputed charges and made corrections. I’ve not had an opportunity to contact him yet, but will do so immediately to inform him he will be receiv›ng a refund on his account with Paragon Apartments.

The cleaning charges were an error on my part and should not have been charged to his account. The rental charges were as a result of a new software system and have also been corrected.

am reaching out to Mr. to inform him of his refund today. Please

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Address: 5348 NW Cache Rd Apt 10, Lawton, Oklahoma, United States, 73505

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