Paragon Banquet Hall

To whom it may concern:This letter is a response to the complaint filed against our business Paragon Banquet Hall Complaint # [redacted] The client booked our facility on 07/11/for a wedding and reception to be held on 07/16/(see attached documents)The client 1st violation was that she was given a payment schedule (see payment document) to adhere byFailure to comply would/could cancel her eventThe client never made any payments until months later verses the agreed upon August 1st paymentThe client consistently ignored my request to stay on schedule with her payments and every attempt to contact herWe never saw or heard from the client again until April She was told then that she needed to get her contract financially up to date when she came and made a $payment by May 10th, she agreedThe client contacted us in May and stated she did not have the moneyWe informed her that her event would have to be cancelled due to payment agreementShe asked for an extension until the following week and we granted itOn 05/28/the client showed up crying stating that she was being abused by her fiancé (who was sitting in the car outside) she said she wanted to cancel her event but because she had spent so much money she decided to have a “Celebrate Me' party instead of a weddingShe stated she wanted to change the entire contract I informed her that reducing the number of people for the catering would be a penalty of 90% per her contractAfter listening to her we felt sympathetic for her and waved the penalty feeWe allowed her to change her contract including the time (see attached document)After several attempts at helping the client she still failed to adhere to her payment planWhen I contacted her I informed her that we could no longer work with her if she did not bring in her Final payment by 06/18/The client showed up with another story she informed us that she decided to not have a “Celebrate Me” party but rather a wedding (see attached receipts) but with actors that she had hired to pretend to be her fiancéShe stated since her family has never seen him, no one would know they were actorsOne would pretend to be the fiancé while the other actor would come in and stop the wedding while declaring his love for herAs she continued telling me her plans I informed her that her plan was crazy because what if the fiancé found out and came in here acting volatileI told her we couldn't allow her to do that she was upset and leftThe client called me a week later stating that she told her kids her idea and they too said it was crazyThe client said so I won't need the rehearsal dayI informed her that we have been working with her and changing her contract so many times that she was going to be penalized for this cancellationShe then asked if she could use it for another bartender or something elseI informed her that she would lose $for cancelling and we would credit her $for another Bartender she agreedThe day of the event the client showed up with bags full of decoration which was covered in glitterWe have a NO glitter policy which is a violation and automatic forfeiture of your security deposit (see attached documents)I informed the client that she was violating the rules and she simply stated it was no big dealAt that point one of her guest jumped in and started grabbing the flowers shaking them with the glitter asking, so what’s the big dealI said the big deal is you see the glitter all over the floors and tables now? The guest immediately got belligerent and I informed her if she did not like our rules and respected them she could leaveAt this point the client said let me go get dressof her guest proceeded to go up my steps when I informed the client wait I said I would allow you to go upstairs and get dressed just you and another person but no one else can go up thereShe stated I thought I paid for a room? I reminded her that she didn't pay for the room on her revised contract (see documents) because she didn't request itSo I pulled out her contract to show her and she blurted out this is some bull SXXX (Explicit)I allowed her and her guest to go upstairs and she left all of her trash in my office when she leftWe had every AC unit on in the building not one guest ever said that it was hotEvery guest (including her children) said they had a good time and her family constantly came up to us apologizing for everythingWe went out of our way to help accommodate this client after her repeated contract violationsShe did not receive her security deposit back due to her clear violation of the glitter which she also stated when she came in with it "I already know I won't be getting it back"She was NEVER called CooCoo her idea was called crazyNot to mention her fiancé was assisting her in bringing in all the party items inIn conclusion we did everything possible to make her event special it is unfortunate that the client has chosen to resort to not telling the truth about her failure to comply with said contractThank youMrsDee A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I will have to decline this offer made by Paragon Banquet
Hall simply because it is not even an offer at all it is claims and divisive
rhetoric to make myself (the client) seem unprofessional and rowdy when this
was not the caseIt is sad because they did not even offer an apology in their
responseThey began their response statement with reference to contract
violations which were not the issue at handShe also tried to claim in her
closing that I had resorted to “Not telling the truth” when there are clearly
holes in her story which can be seen from the contract attachments she
includedThe Hall Manager referenced my ex fiancé several times in her
response and also the abuse that I endured as if I was trying to make up a
storyAnyone who has ever been in an abusive relationship or has any type of
sympathy in their heart can understand how difficult escaping and dealing with
that situation can beShe referenced the abuse that I have physical proof as
well as pictures and police reports ofShe did not need to bring that into her
statement that was completely unprofessional and I only discussed it with her
because I wanted to scale down the function not “completely change the contract”
as she saidI no longer was going to have that many guests and certain things like
the amount of food for the size of the wedding would be no longer neededEven
after coming to her completely distraught about what I had been going through
she was still very abrasive and that is where I got the idea to have the faux
wedding because she said well that’s too bad but under no means could I change
the contractI would have never said I am going to cancel the rehearsal if I
was going to have such a “crazy” displayShortly after that conversation with
her I expressed that I would just be having family and friends come and I was
going to explain the fallout with my fiancé so that my money would not be
wasted
The instance of glitter being
shaken onto her tables and floors by one of my guests is completely out of
context order and not trueOne, none of my guests were even at the event yet
my son was bringing in jars for the candy tableTwo, the decorations I had
consisted of SEALED Glitter there was no loose glitter - which we had already
discussed prior when I bought the bag in and unzipped it she saw it she
immediately said you’re violating the rules you won’t be getting a depositMy
daughter expressed that it was sealed and that’s when she got in her face and
said as she stated in her statement “if you don’t like the rules you can get
out”My daughter nor I were aggressive toward her which did not warrant that
reaction from herMy son then closed the bag and returned it to the carShe
then sat down and was talking to her only employee thereSeeing how hostile
the situation was becoming I decided that was when I should try to get dressed
In our original contract I had been shown a
VIP Room which would be for myself and family to change (after our hour set
up time)We were never given access to this roomOn the day of the event I
became upset nearly in tears as my sister and daughter began to walk me upstairs
to get dressed and she started yelling at me about no one being allowed to go
but one personThis was not the case as you can see from the contract the VIP
room was a part of the list of itinerary that I paid for even prior to any
changesIt states nowhere that only one person was allowed in this VIP roomAs
she said in her statement she gave me her office which had actually had no
ventilation to go upstairs by myselfWhen I went to the stairs to change she
became belligerent in my face because my daughter and sister were accompanying
meAs she stated her office with all of her paperwork was upstairs and she was
downstairs with me setting up so the line “I pulled out her contract to show
her and she blurted out this is some Bull ***” is a complete lieShe did not
even have my contract accessible to herI went upstairs with my dress only and
she then said you can take one person so my sister accompanied me to zip itThere
was no trash left and once the event started I was not allowed to return
upstairs
She referenced that she had two
bartenders for me to make up the difference in price but I had already paid for
one while the other was just one of her staff a gentleman who was taking out
trash and was improperly dressed for the occasion and neither of which were
licensedEven on this so called revised contract which was merely white paper
she scribbled on (although she said my contract could not be changed) she
charged $for servers (she served the food herself) because the only staff
she had was herself and the two “bartenders”I paid for catering but was told
I had to provide my own ice cups and soda the day priorThe VIP room I was
shown and paid for and not provided and as MsA*** stated was substituted with
her officeThe rehearsal day I was given was taken away from me and not refundedI was completely unhappy with her serviceThere were no damages to
her venue and belligerent guests as she made it seemI have been called crazy
and cuckoo, yelled at and myself and family terrorized on the day of my event by
the Hall Manager Dee A*** as she said in her statement and despite my
experience never offered an apology not even after bringing it to the attention
of the BureauI wish I had taken heed of all the negative reviews on her
business (most of which were specifically about her and her lack of
professionalism) prior to booking It
would have saved the heart ache and headache for my event which I paid for that
I had to endure at the hands of Dee A***
Regards,
*** ***

To whom it may concern:This letter is a response to the complaint filed against our business Paragon Banquet Hall Complaint #[redacted]. The client booked our facility on 07/11/15 for a wedding and reception to be held on 07/16/2016 (see attached documents). The client 1st violation was that she was...

given a payment schedule (see payment document) to adhere by. Failure to comply would/could cancel her event. The client never made any payments until 5 months later verses the agreed upon August 2015 1st payment. The client consistently ignored my request to stay on schedule with her payments and every attempt to contact her. We never saw or heard from the client again until April 2016. She was told then that she needed to get her contract financially up to date when she came and made a $600.00 payment by May 10th, 2016 she agreed. The client contacted us in May and stated she did not have the money. We informed her that her event would have to be cancelled due to payment agreement. She asked for an extension until the following week and we granted it. On 05/28/16 the client showed up crying stating that she was being abused by her fiancé (who was sitting in the car outside) she said she wanted to cancel her event but because she had spent so much money she decided to have a “Celebrate Me' party instead of a wedding. She stated she wanted to change the entire contract I informed her that reducing the number of people for the catering would be a penalty of 90% per her contract. After listening to her we felt sympathetic for her and waved the penalty fee. We allowed her to change her contract including the time (see attached document). After several attempts at helping the client she still failed to adhere to her payment plan. When I contacted her I informed her that we could no longer work with her if she did not bring in her Final payment by 06/18/16. The client showed up with another story she informed us that she decided to not have a “Celebrate Me” party but rather a wedding (see attached receipts) but with actors that she had hired to pretend to be her fiancé. She stated since her family has never seen him, no one would know they were actors. One would pretend to be the fiancé while the other actor would come in and stop the wedding while declaring his love for her. As she continued telling me her plans I informed her that her plan was crazy because what if the fiancé found out and came in here acting volatile. I told her we couldn't allow her to do that she was upset and left. The client called me a week later stating that she told her kids her idea and they too said it was crazy. The client said so I won't need the rehearsal day. I informed her that we have been working with her and changing her contract so many times that she was going to be penalized for this cancellation. She then asked if she could use it for another bartender or something else. I informed her that she would lose $35 for cancelling and we would credit her $50 for another Bartender she agreed. The day of the event the client showed up with bags full of decoration which was covered in glitter. We have a NO glitter policy which is a violation and automatic forfeiture of your security deposit (see attached documents). I informed the client that she was violating the rules and she simply stated it was no big deal. At that point one of her guest jumped in and started grabbing the flowers shaking them with the glitter asking, so what’s the big deal. I said the big deal is you see the glitter all over the floors and tables now? The guest immediately got belligerent and I informed her if she did not like our rules and respected them she could leave. At this point the client said let me go get dress. 4 of her guest proceeded to go up my steps when I informed the client wait I said I would allow you to go upstairs and get dressed just you and another person but no one else can go up there. She stated I thought I paid for a room? I reminded her that she didn't pay for the room on her revised contract (see documents) because she didn't request it. So I pulled out her contract to show her and she blurted out this is some bull SXXX (Explicit). I allowed her and her guest to go upstairs and she left all of her trash in my office when she left. We had every AC unit on in the building not one guest ever said that it was hot. Every guest (including her children) said they had a good time and her family constantly came up to us apologizing for everything. We went out of our way to help accommodate this client after her repeated contract violations. She did not receive her security deposit back due to her clear violation of the glitter which she also stated when she came in with it "I already know I won't be getting it back". She was NEVER called CooCoo her idea was called crazy. Not to mention her fiancé was assisting her in bringing in all the party items in. In conclusion we did everything possible to make her event special it is unfortunate that the client has chosen to resort to not telling the truth about her failure to comply with said contract. Thank youMrs. Dee A