First, our sincere apologies for what, no doubt, was a grave inconvenience Our business hours are 8am-4pm, M-F, (EST) and we have a 93.3% call answer rate during those hours So, it's very uncommon a) not to get answered, and b) for calls to be forwarded to voice mail Regardless, please call our Premium Number, 800-347-8340, if you have any additional issues and we'll do our best to handle your order needs
The agreement the customer executed with our company states, "5) An over-tonnage fee of $per ton (prorated to 1/of a ton) applies for debris weight exceeding the included weight on this invoice." Therefore, the customer's assertion that our company "failed to tell him there would be overage charges if the weight was over a certain limit" is false
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The threshold for overages on the weight for the dumpster is not typicalThis company is advertising competitive pricing on the front end, but then hitting customers with hundreds of dollars in charges they didn't expect on the back end It is a total scamThis is not even a dumpster companyThey act as a middle man (broker) advertising online and in NY (I am not sure where else.) There are so many other complaints out there with the exact situation happening to meAt the end, if you don't pay what they demand, they immediately threaten to put a mechanics lien on your property Please fully look into thisIt is also worth noting that the company did not tell me the dumpsters were over their weight limit and that I would be charged additional fees until after the 6th dumpster I had ordered from them was fullI had no idea that my 1st dumpster was being assessed with hundreds of dollars in overage fees until weeks laterThey then automatically charged my credit card without my consentWhen they could no longer get money from my credit card, they began calling me and threatening me with a lien if I did't pay immediatelyPlease let me know if you need any additional informationThanks for your assistance Regards, [redacted]
Here is what the customer agreed to, in writing (see attachment): 1) "Weight includes pounds", and 2) "An over-tonnage fee of $for weight exceeding the included weight" In addition, this customer failed to pay and STILL has an outstanding balance due of $1,
We have made several good faith attempts to resolve this complaint amicably, but the customer is unwilling to accept our response There is no further action our company can take at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the weighing statement does not have a signature on ithow do I know this is weighed properly? Since the business agrees that I am not expected to clean NJ roads, how come the business charged me because the NJ government does not clean the roads? We have already cleaned our driveway, and we can't control the government to clean the road to our houseThis is clearly a business risk, and should not be imposed onto customersWe have already done the work for cleaning our own driveway and we did our due diligence by calling the company the day of the snow to inform them that the road may not be well cleaned by the government and we asked whether we need to re-schedule the deliveryHowever, the company's representative said it was OK and that we did not need to re-scheduleFor the first request, we want additional proof for the accuracy of the weighingfor second request, we ask for full refund for the failed delivery Regards, [redacted] ***
There was no corruption, manipulation, trickery, or harassment involved Furthermore, there is no “industry standard weight limit” for a 10-yard dumpster The customer agreed to a limited weight dumpster of 1000lbs and to pay $135.00/ton for over tonnage In addition, the customer was informed, in the Service Agreement that he approved, when placing the order
First, our sincere apologies for what, no doubt, was a grave inconvenience Our business hours are 8am-4pm, M-F, (EST) and we have a 93.3% call answer rate during those hours So, it's very uncommon a) not to get answered, and b) for calls to be forwarded to voice mail Regardless, please call our Premium Number, 800-347-8340, if you have any additional issues and we'll do our best to handle your order needs
The agreement the customer executed with our company states, "5) An over-tonnage fee of $per ton (prorated to 1/of a ton) applies for debris weight exceeding the included weight on this invoice." Therefore, the customer's assertion that our company "failed to tell him there would be overage charges if the weight was over a certain limit" is false
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The threshold for overages on the weight for the dumpster is not typicalThis company is advertising competitive pricing on the front end, but then hitting customers with hundreds of dollars in charges they didn't expect on the back end It is a total scamThis is not even a dumpster companyThey act as a middle man (broker) advertising online and in NY (I am not sure where else.) There are so many other complaints out there with the exact situation happening to meAt the end, if you don't pay what they demand, they immediately threaten to put a mechanics lien on your property Please fully look into thisIt is also worth noting that the company did not tell me the dumpsters were over their weight limit and that I would be charged additional fees until after the 6th dumpster I had ordered from them was fullI had no idea that my 1st dumpster was being assessed with hundreds of dollars in overage fees until weeks laterThey then automatically charged my credit card without my consentWhen they could no longer get money from my credit card, they began calling me and threatening me with a lien if I did't pay immediatelyPlease let me know if you need any additional informationThanks for your assistance Regards, [redacted]
Here is what the customer agreed to, in writing (see attachment): 1) "Weight includes pounds", and 2) "An over-tonnage fee of $for weight exceeding the included weight" In addition, this customer failed to pay and STILL has an outstanding balance due of $1,
We have made several good faith attempts to resolve this complaint amicably, but the customer is unwilling to accept our response There is no further action our company can take at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the weighing statement does not have a signature on ithow do I know this is weighed properly? Since the business agrees that I am not expected to clean NJ roads, how come the business charged me because the NJ government does not clean the roads? We have already cleaned our driveway, and we can't control the government to clean the road to our houseThis is clearly a business risk, and should not be imposed onto customersWe have already done the work for cleaning our own driveway and we did our due diligence by calling the company the day of the snow to inform them that the road may not be well cleaned by the government and we asked whether we need to re-schedule the deliveryHowever, the company's representative said it was OK and that we did not need to re-scheduleFor the first request, we want additional proof for the accuracy of the weighingfor second request, we ask for full refund for the failed delivery Regards, [redacted] ***
There was no corruption, manipulation, trickery, or harassment involved Furthermore, there is no “industry standard weight limit” for a 10-yard dumpster The customer agreed to a limited weight dumpster of 1000lbs and to pay $135.00/ton for over tonnage In addition, the customer was informed, in the Service Agreement that he approved, when placing the order