Paragon Industries Reviews (%countItem)
Paragon Industries Rating
Address: 2011 S Town E Blvd, Mesquite, TX 75149, 2011 S Town E Blvd., Texas, United States, 75149
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I purchased a Paragon Fusion 14 kiln from Clay King on October 26th, 2019. The kiln came with a year warranty. Two months after receiving the kiln it started having problems heating up. Laura, the technician at Paragon said the kiln needed to be within 20 feet of the breaker box for it to heat as advertised. It is advertised as running on a 15 amp household circuit. We moved the kiln to our kitchen(great, thanx paragon for the dishonest advertising).
A month later it started having the same problem, and then it started thtoughing out sparks and getting red hot at the connectors on the outside of kiln. I have to pay a kiln repairman almost $$200 to replace $20 parts. The kiln repairman looked at the kiln and said the reason the connectors overheated and burnt out is because when Paragon assembled my kiln they did not tighten the connectors properly or tight enough. Because the connectors were loose they burnt out within 90 days. Paragon will not take responsibility for their mistakes and I am out almost $200 to get my new kiln repaired. Oh, Laura at Paragon wants me to do the do the electrical work myself and said she could walk me through the steps over the phone while I did it. If paragon keeps instructing customers to do electrical work they will eventually end up with a lawsuit when someone dies or burns their house down because they dont know how to repair kilns. Paragon won't take responsibility for there poor workmanship and does not care about the small customers
Product_Or_Service: 4A211J1BEH
Order_Number: XXXXXX
Finish the job I would like paragon to pay for the parts and cost of repair service and finish building my kiln the way it should have been built in the first place. I should not be responsible for repair costs or for shipping a 150 pound kiln from North Carolina to Texas so they can finish building it properly
At the time *** spoke to me she had already paid for someone to fix her kiln before she talked to us at Paragon. When she did talk to us she expressed her displeasure with our policy of not paying for labor under our warranty unless we perform the labor at the factory. Here she paid a repair man $130.00 not $200 like she claimed in the complaint for a very simple task that almost all kiln owners have to do at some point in time. We did send her $58.00 in parts which is above and beyond the parts that she actually needed. We have an onsite technician that offered to walk her through the installation of the parts which is very simple, most customers do this themselves to avoid shipping a kiln back to the factory. The parts were sent to her the first day we talked to her, which was before she filed a complaint with the Revdex.com at that time we thought she was satisfied. We feel we made every effort to appease her with replacement parts. I have attached all the related documentation , her repair invoice for $130.00, our invoice shipping parts to her at no charge, and our kiln limited warranty which can also be found at paragonweb.com, under "about us>>terms and conditions. Her desired resolution is to pay for parts, which we already sent her parts over the value of what she needed, her repair parts were $5.00 and we sent $58.00 worth of parts at not charge.
Thank you,
BRIAN ***
Director of Support Services
Paragon Industries L.P.
2011 S Town East Blvd.
Mesquite, TX. XXXXX
P XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to Paragon several times on Jan. 24th, 2020,Feb. 17th, 2020, and Feb. 18th, 2020. Each time they refused to pay a repairman to fix my kiln and tried to say it was not under warranty. I gave them plenty of time to pay for these defects. These were not damage due to wear and tear, but defects made during manufacturing. The repairman affirmed this and said the connectors were not even tightened at all when the kiln was made. Nor were these simple repairs that could be made while getting instructions over the phone. They required a torch, torque wrench, and other tools that would need to be purchased. These may seem like simple repairs to people who make kilns for a living, but not to a hobbyist.