Paragon Management Group

Paragon has provided every available financial report to answer this homeowner's question I have now attached a nonstandard report that breaks down her monthly maintenance fee by cost category based on the Budget Water & Sewer $ Electricity - Entrance Street Light Costs Lawncare / Landscape - Contract Landscaping - Contingency Snow Removal Repairs & Maintenance Trash Collection Pest Control Treatment Insurance - Buildings, Liability, D&O Professional Management Fee Audit Fee (Compilation) Attorney Fees Office Exp.- Copies & Postage KY State Corporation Reserve Contribution Total $ Regards, ?

The Association Manager responded to each of the requests for information from this homeowner. We recognize we don't always understand the homeowners communication efforts because English is not her first language however you can clearly see from the attached response that financial details
were provided as requested. Additionally, every homeowner in this community receives an annual budget in November of the preceding year. This is the third Revdex.com complaint filed by this homeowner against Paragon including a complaint in July of when Paragon provided this homeowner a courtesy notice that the owner's email account had been hacked as we were receiving junk emails from her email address

Paragon Management provides Association Management service for our clients. Paragon is the agent acting on behalf of our clients on behalf of the Board of Directors. Included in our responsibilities are the role of bookkeeping and banking. Past due funds are the property of the
condominium association and Paragon does not receive additional compensation for the receipt of past due maintenance feesI was concerned by the complaint stating that she was informed by a Paragon representative that fees (Late Fees, I presume) would be removed. This would not be proper protocol. I reviewed a large volume of emails regarding this issue between the complainant and Paragon staff and could not find any reference or indication by the Paragon staff that any fees would be removed once payments are made. Below is a summary of the events that transpired.
A homeowner died in a client condominium community in March or April of 2014. The account became delinquent in April and Paragon was instructed by the Board of Directors to file a lien on the property in June 2014. Paragon was contacted by the daughter and son in-law in the second half of 2014; we appreciate the strain faced by families under difficult circumstances. Paragon offered a payment plan to minimize the financial burden but this offer was not accepted. In January 20** the daughter and son in-law contacted Paragon anxious to have the lien removed. The account balance was close to $2,at this point. A $1,payment was received on January 27, 20**. The daughter and son in-law mistakenly thought the lien would be removed with a partial payment.
A Paragon staff member instructed them that the balance had to be paid in full before the lien would be removed and if it was paid by a cashier or money market check, the lien could be removed within three days. The daughter and son in law mailed the final balance however they mailed it to the lock-box address that was closed at the end of business January 30, 20** (the 31st was a Saturday). The new lock-box mailing address had been sent to our client addresses and unfortunately we presumed that the daughter and son in-law would use the new address. Unfortunately we did not receive the check until February 25, 20**. Our staff immediately contacted the attorney to release the lien. The lien was officially removed on February 27, 20**. We regret there was a delay caused by the payment being directed to the wrong address and wish we did not presume that the daughter and son in-law were aware of this new address. %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need not overall statement for a year. I need my monthly maintenance fee statement braking down, to know what I paying for and how much (garbage, water, etc.)
Regards,
[redacted]

Revdex.com:
Lies!! She has not tried to contacted me back.  ITS MORE KIDS MAKING NOISE ITS GROW AS PEOPLE AS WELL.  CALLIN ME NAMES PLAYING loud music. yes I got attorney because you wouldn't call me back and follow back up with me very dispointed.  Y'all already knew about unit above noise in the past. One of  your board members told me that
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THERE ARE 5 PARKING SPOTS THAT A RELATIVLY CLOSE TO MY HOUSE AND AT ALL TIMES ARE THEY FULL. THE NEXT CLOSEST ONE ARE A NOT CLOSE. WITH HAVING 2 CHILDREN , ONE BEING A INFANT, WHICH MEANS HE HAS TO BE CARRIED. I DONT FIND IT SUITABLE TO WALK A HALF A MILE TO GET TO MY HOUSE IN ORDER TO NOT GET A TICKET. AS FOR THE GARAGE. MAYBE THERE ROTTING OUT LIKE THE ROTTING DOORS. THE ROTTING DOORS SHOULD SPEAK LEVELS OF THE QUALITY OF PRODUCT PARAGON CHOSE TO INSTALL IN OUR HOMES. INSTALLING THE SAME EXACT DOOR MEANS THE SAME ISSUE IN A FEW YEARS. POOR. HOW CAN A PAYMENT BE LATE IF ITS DIRECT DEPOSIT? AND HOW CAN YOU TAKE OUT MORE MONEY WITH OUT ANY OF MY APPROVALS. I APPROVED 131 NOT 151. I NEVER RECEIVED ANT LETTER STATING THE MAINTENANCE FEE WAS RAISING.  AND THE ISSUE WAS NEVER RESOLVED WHEN THE WATER WENT OUT. AND AS FOR MY DRIVEWAY. HOW CAN I BE ISSUED A PARKING TICKET FOR PARKING IN MY DRIVEWAY AND MY CAR STICKING OVER MY 5 FOOT DRIVEWAY?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I realize that there is limited parking in the neighborhood. I have followed the rules set forth by the neighborhood association but still managed to get my vehicle towed away. I also realize that the request to have my vehicle towed away came from a board member of the neighborhood association and I have been given details as to why the board member made the request. I'd like to outline those details below with my response...1. The board member states that the vehicle sat in the same place for more than 10 days straight. My response: This is a lie made by the board member. The vehicle was parked around 8pm the day prior to being towed away. I can provide multiple names and phone numbers of people that can back me on this. I'm not sure why the board member fabricated this story but I have an educated guess (please read further).2. My next door neighbor received multiple "warnings" by Paragon Management and/or a board member letting them know that they were not following the appropriate rules and regulations for parking in the neighborhood. Unfortunately he ignored those "warnings" and his vehicle was also towed away. My response: I never received a single "warning" of any kind letting me know that there was an issue with how I was parking my vehicle. This is telling me that the request to have my car towed away was a targeted response and I'm taking such response as harassment. 3. I've been made aware that the board member took pictures of my vehicle without a visible parking permit. My response: I find this odd since the parking permit was hanging from my rearview mirror when I picked up the vehicle from [redacted]'s Towing the very next day. If the parking permit was missing, then the "neighborly" thing to do would have been to slip a friendly note under my windshield wiper letting me know of the issue. Instead the board member made the decision to not be very "neighborly" and request to have my vehicle towed away. This doesn't sound like someone I would want on the board of my neighborhood association. Again...I find the request to have my car towed as targeted and I'm taking such response as harassment. At this point...all I'm asking for is a reimbursement of the towing fee from Paragon Management or the board member that made the request (you can keep your apology). If this request cannot be fulfilled then I will be making further complaints of harassment and unfair treatment with other local organizations. The complaints will be filed against Paragon Management and the neighborhood association of [redacted].
Regards,
[redacted]

On August 18, the homeowner spoke with the Association Manager and reported that the outside water spigot was leaking.  A work order was written to have it repaired by a plumber.  Normally, such a repair could have been completed by replacing the spigot from the exterior of the home...

however the plumber discovered that the repair would require access to the supply line from inside a home.  This homeowner was kind enough to allow the plumber access to the inside of her home and drywall was removed to make the repair.  
Unfortunately the homeowner refused to speak with the Association Manager and our Customer Service person tried her best to play the middle person in communications.  We are not authorized to make repairs to the interior of a home without approval from the Association (via the Board of Directors).  The repair to the exterior water spigot is the responsibility of the Association and had happened several times previously with authorization given for these types of repairs.  
Interior repairs normally are not a repair the association will accept.  This may sound counter-intuitive under the circumstances and we similarly have lengthy discussions with owners when a roof leak causes interior damage to ceilings and walls; however financial responsibility for repairs and maintenance is decided by the governing documents (Masterdeed) of a community.  The Board discussed this item at their next Board meeting and authorized the interior dry-wall repair.  The way this pipe was situated, the repair could have been made from either of two homes and this homeowner was kind enough to allow access to her home therefore the Board decided that she should not incur a cost for her cooperation which is greatly appreciated. 
We are trying to schedule the interior repair at this homeowners convenience and apologize for her inconvenience.

Paragon has provided every available financial report to answer this homeowner's question.  I have now attached a nonstandard report that breaks down her monthly maintenance fee by cost category based on the 2014 Budget. 



Water & Sewer


 $ 35.98




Electricity - Entrance


      0.46




Street Light Costs


      8.57




Lawncare / Landscape - Contract


    28.34




Landscaping - Contingency


      2.86




Snow Removal


      4.47




Repairs & Maintenance


    25.70




Trash Collection


      8.72




Pest Control Treatment


      0.51




Insurance - Buildings, Liability, D&O


    31.41




Professional Management Fee


    14.60




Audit Fee (Compilation)


      1.14




Attorney Fees


      3.57




Office Exp.- Copies & Postage


      1.21




KY State Corporation


      0.02




Reserve Contribution


    27.42




Total


$195.00



Regards,
?

We regret your car
was towedWe are agents of your neighborhood association tasked with
the
enforcement of the governing documents. We regret your partner's car
was recently totaled which is unrelated to the incident at hand but we understand that it also which adds to your
frustration. Your neighborhood has
limited parking. The neighborhood has strict parking rules that are
widely distributed and communicated. Your vehicle was parked for several
days in a parking restricted area. Your vehicle had no visible parking
permit as evidenced by the photos taken prior to towing. Additionally,
your vehicle was parked in front of your neighbor's home which made it
difficult for us to identify who owned the vehicle.
We understand your
frustration and we take no pleasure in having vehicles towed however it is our contractual
responsibility with your community association to enforce all of the rules and restrictions including parking
Sincerely,
Paragon Management
Group

We regret the inconvenience caused to the residents affected by the alarm sound.  This pertains to a new client.  Once we became aware of the problem, we contacted the security company immediately and there was a delay to get the authorization contacts changed to our firm.  Once done,...

technicians from the security firm reset the alarms and silenced them.  Unfortunately, the alarms resumed about a week later.  The problem was now related to the phone link to the security.  Our staff spent days trying to solve the problem with the phone company speaking with people throughout the southeast United States and the Philippines with no success.  We finally got the issue solved and the alarm has been off for over three weeks.  We left the owner a message to confirm the problem has been solved but have not heard back.  I know he wishes it had been solved faster as does Paragon.  We do apologize for the inconvenience and look forward to working with the owners living in this new client community.