Complaint: [redacted] I am rejecting this response because:In response to the message posted on the Best Business Bureau by the Paragon Motor Club RepresentativesI declare that: - In the emails and phone calls exchanged I was never informed that the refund would be sent to their client, Ride the West, the one that the Paragon Motor Club defined as a “great company" that ended up cashing the check without wondering how it is possible to receive $ in the mail for no apparent reasonThis does not speak about their “greatness.” This refund was cashed by Ride the West on 08/08/16, and it was not until 08/10/that I was aware of this factThis can be corroborated in the emails exchanged - The only solution I am provided to date, as inferred from the Paragon Motor Club’s last message, is to wait and trust in that Ride the West, the ones that received and cashed the check (a check which had no instructions about who it was intended for) Now Paragon apparently is expecting Ride the West to return the money they have wrongfully cashed Based on how difficult it is to get an answer from Ride the West and the lack of interest that they have shown about this matter to date, I consider that Paragon Motor Club’s proposition is not a real solution to solve this dispute - I also filed a complaint regarding Ride the West to the Revdex.com based on the above situation that they are responsible for and what I considered bad practice explained above.Considering all the declarations above now I would like the Paragon Motor Club and the Revdex.com, if it applies, to clarify the following: If, and despite the fact of being considered or not a client, I had the right to receive the Paragon Motor Club Services on 06/26/16, in whichever modality they were offered If having the right to use their services, I have the right to complain and express an opinion about the services provided If dissatisfied with the line of events happened I have the right to file a complaint with the Revdex.com The fact that I chose the option of paying upfront (instead of waiting hours in the middle of a vacation for another service) hoping I would be promptly refunded by The Paragon Club Don´t I have the right to get a refund directly to my mailing address for the money I paid upfront with some guarantees offered by the Paragon Motor Club If in their philosophy of making business the Paragon Motor Club still considers something extra, the most they can do, or as it was defined “good gesture”, to solve the dispute just communicating with Ride the West to remind them to pay what does not belong to them or expressed in other words if waiting for Ride the West is considered the only solution they will provide.I have formulated these questions in a format that can be answered with a simple yes or no and after that then the answer can be explainedFor the sake of everyone’s time and with the spirit to find a simple solution I’d like them to be answer in that formatI think every side had already a chance to put all the information to knowledge.In all the communications I had with the Paragon Motor Club I expressed them my will to get rid of the complaint I filed, IF they provide a real and reasonable action plan and once I receive the refund But based on the content of their last message, I feel like the conversations are going in another directionIn order to redirect the conversation to what I consider a reasonable line of action towards a solution that benefits all the parties involved, I ask for reply for the question above in the format of yes and no, and depending on the ideas and policies expressed I would consider to leave the report recorded based on this horrible experience I am going through because of Paragon’s Motor Club refund policy shown till date.In order to find a solution and as a good gesture to find amicable outcome of this dispute I would propose as a valid solution to wait till 08/25/for the Ride the West to refund the money (weeks after they were notified based on the information on the emails) and after that period if no response, to issue another check for dollars from the Paragon Motor Club to my mailing address and charge the company Ride the West for $102, which is the amount of money they have wrongfully cashedBut, again, this is one example of what I would consider a real solution, not, by any mean, the only solution I am willing to accept to solve this problem.Thank you for all the efforts put in place towards to find a reasonable solutionI trust in the good will of all the parts involved based on the active communications held among us.Regards, [redacted]
First off I hope that Mr [redacted] will accept our apology for the poor service he received We take any customer service issue very seriously Our initial investigation determined that the second rep should not have attempted to charge $ As Mr [redacted] pointed out the request was within his membership guidelines We have reviewed this with the dispatch manager and placed the rep into a three day training session As for the length of time it took to get service to the disablement site, we, as with all roadside companies, build a network of service providers to take care of our members When one delivers poor service, they are lowered in our rating system until they "earn" their way back to the top One thing we are not clear on is if weather or another situation out of our control caused this extended delay as our average is from time of call to arrival of the service provider is minutes.Mr [redacted] requested cancellation of his membership and a refund of his dues We have done both and spoke with him on April 1st where he gave our rep a very good accounting of the events from that day This too helps us in our training efforts Though we believe that Mr [redacted] is satisfied at this point, we hate to lose a long time member over a single issue and hope that he will consider joining again in the future As always, thank you for assisting Mr [redacted] relay his complaint and please make sure he has my direct contact information in the event he would like to discuss this with me personally.Take care, [redacted]
Hello, We have heard back from Ride the West who notified us that they will be mailing the customer a check today in the amount of $ Please notify us when the check has been received so we may know that you are satisfied Let us know if there is anything else we can do to make sure this issue is resolved to your satisfactionTake Care, Paragon Motor Club
Complaint: [redacted] I am rejecting this response because:In response to the message posted on the Best Business Bureau by the Paragon Motor Club RepresentativesI declare that: - In the emails and phone calls exchanged I was never informed that the refund would be sent to their client, Ride the West, the one that the Paragon Motor Club defined as a “great company" that ended up cashing the check without wondering how it is possible to receive $ in the mail for no apparent reasonThis does not speak about their “greatness.” This refund was cashed by Ride the West on 08/08/16, and it was not until 08/10/that I was aware of this factThis can be corroborated in the emails exchanged - The only solution I am provided to date, as inferred from the Paragon Motor Club’s last message, is to wait and trust in that Ride the West, the ones that received and cashed the check (a check which had no instructions about who it was intended for) Now Paragon apparently is expecting Ride the West to return the money they have wrongfully cashed Based on how difficult it is to get an answer from Ride the West and the lack of interest that they have shown about this matter to date, I consider that Paragon Motor Club’s proposition is not a real solution to solve this dispute - I also filed a complaint regarding Ride the West to the Revdex.com based on the above situation that they are responsible for and what I considered bad practice explained above.Considering all the declarations above now I would like the Paragon Motor Club and the Revdex.com, if it applies, to clarify the following: If, and despite the fact of being considered or not a client, I had the right to receive the Paragon Motor Club Services on 06/26/16, in whichever modality they were offered If having the right to use their services, I have the right to complain and express an opinion about the services provided If dissatisfied with the line of events happened I have the right to file a complaint with the Revdex.com The fact that I chose the option of paying upfront (instead of waiting hours in the middle of a vacation for another service) hoping I would be promptly refunded by The Paragon Club Don´t I have the right to get a refund directly to my mailing address for the money I paid upfront with some guarantees offered by the Paragon Motor Club If in their philosophy of making business the Paragon Motor Club still considers something extra, the most they can do, or as it was defined “good gesture”, to solve the dispute just communicating with Ride the West to remind them to pay what does not belong to them or expressed in other words if waiting for Ride the West is considered the only solution they will provide.I have formulated these questions in a format that can be answered with a simple yes or no and after that then the answer can be explainedFor the sake of everyone’s time and with the spirit to find a simple solution I’d like them to be answer in that formatI think every side had already a chance to put all the information to knowledge.In all the communications I had with the Paragon Motor Club I expressed them my will to get rid of the complaint I filed, IF they provide a real and reasonable action plan and once I receive the refund But based on the content of their last message, I feel like the conversations are going in another directionIn order to redirect the conversation to what I consider a reasonable line of action towards a solution that benefits all the parties involved, I ask for reply for the question above in the format of yes and no, and depending on the ideas and policies expressed I would consider to leave the report recorded based on this horrible experience I am going through because of Paragon’s Motor Club refund policy shown till date.In order to find a solution and as a good gesture to find amicable outcome of this dispute I would propose as a valid solution to wait till 08/25/for the Ride the West to refund the money (weeks after they were notified based on the information on the emails) and after that period if no response, to issue another check for dollars from the Paragon Motor Club to my mailing address and charge the company Ride the West for $102, which is the amount of money they have wrongfully cashedBut, again, this is one example of what I would consider a real solution, not, by any mean, the only solution I am willing to accept to solve this problem.Thank you for all the efforts put in place towards to find a reasonable solutionI trust in the good will of all the parts involved based on the active communications held among us.Regards, [redacted]
First off I hope that Mr [redacted] will accept our apology for the poor service he received We take any customer service issue very seriously Our initial investigation determined that the second rep should not have attempted to charge $ As Mr [redacted] pointed out the request was within his membership guidelines We have reviewed this with the dispatch manager and placed the rep into a three day training session As for the length of time it took to get service to the disablement site, we, as with all roadside companies, build a network of service providers to take care of our members When one delivers poor service, they are lowered in our rating system until they "earn" their way back to the top One thing we are not clear on is if weather or another situation out of our control caused this extended delay as our average is from time of call to arrival of the service provider is minutes.Mr [redacted] requested cancellation of his membership and a refund of his dues We have done both and spoke with him on April 1st where he gave our rep a very good accounting of the events from that day This too helps us in our training efforts Though we believe that Mr [redacted] is satisfied at this point, we hate to lose a long time member over a single issue and hope that he will consider joining again in the future As always, thank you for assisting Mr [redacted] relay his complaint and please make sure he has my direct contact information in the event he would like to discuss this with me personally.Take care, [redacted]
Hello, We have heard back from Ride the West who notified us that they will be mailing the customer a check today in the amount of $ Please notify us when the check has been received so we may know that you are satisfied Let us know if there is anything else we can do to make sure this issue is resolved to your satisfactionTake Care, Paragon Motor Club