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Paragon Uniform & Apparel, Inc.

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Reviews Paragon Uniform & Apparel, Inc.

Paragon Uniform & Apparel, Inc. Reviews (4)

Review: We ordered shirts from www.finetuxedos.com which is owned by Paragon Uniform. Order number [redacted] placed approximately 8-**-13. The shirts did not fit and were not true to the size ordered. The sleeves were not 37 inches long. The shirts do not fit and I tried to return them. They refused to permit me to return the shirts because they had been opened, unwrapped and removed from thei original packaging. When I protested they told me that this policy is written on their web site. After searching their web site I found this statement buried under a tab called "Customer Service - Order/Return Information". Paragon failed to disclose this key condition in their sales presentation online. As a customer shopping on their web site I would not normally look at information about Returns prior to placing my order. This information is normally useful after the order is placed and the merchandise is delivered. This is especially true since their policy is very unusual and detrimental to customers in the normal transaction of online business. Paragon misrepresented the size of the shirts they sold to me. I could not possibly know this until I received the shirts, unwrapped them and tried them on. With their policy it is impossible to return a garment that does not fit due to misrepresentation of size. In summary: 1. Their return policy is most unusual and not stated clearly or in a prominent location for perusal prior to placing an order and 2. their policy does not permit return of a garment that was unwrapped and tried on but does not fit due to their missizing. If this company does not either change their policy to one that is more customer-friendly or prominently display their policy for approval prior to paying for the item then many consumers can suffer a loss such as the one imposed on me.Desired Settlement: Accept the return of two shirts I tried on that have sleeves that are shorter than the advertised size. One is $69.95 and one is $59.95. Tax and shipping must be added to the refunded credit amount.

Business

Response:

In response to the complain of [redacted], we will make an exception to the policy and accept the return of the two opened shirts. We will issue a refund for the purchase price including tax. Please understand that our shirts are prepackaged and sized in accordance with the manufacturer. The shirts that were sent were in the sizes Mr. [redacted] ordered. The fact they didn't fit him to his liking is not a "defect" in the sizing.

In response to our return policy, it is stated clearly online on our home page. It is clearly up to the customer to read and understand the policy in any online transaction. We do not "hide" the policy and fully explain in as follows.

http://www.finetuxedos.com/index.php/return-info.html

What is your return policy?

We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging. All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit. Shipping charges are non-refundable.

All returns must be able to be resold as "brand new" again. Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to customer.

Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed. These garments cannot be sold as new again.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.

Customer is responsible for return shipping charges.

Merchandise purchased on a credit card will be refunded to the original card only.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. On credit card refunds, please allow one billing cycle for credit to appear. We appreciate your patience with this process.

Please note that returns WILL NOT be accepted without a Return Authorization Number. Orders that are shipped back to us without an RA# are subject to a 15% restocking fee.

To obtain an RA#, please email us at [email protected].

Thank you,

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please ask the merchant to forward instructions on the correct procedure for returning the shirts.

Thank you

Sincerely,

[redacted] ([redacted]) [redacted]

This is the worst company on the planet for customer service. The customer service rep I spoke with was a great person, but her boss was standing over her shoulder and would not take my call after they screwed up my order, causing me to miss a formal event. The error was their fault (website listed 1-5 days for delivery and it hadn't even shipped 2 weeks later) and while they could have made it right by overnighting the package at their cost to rectify the situation, manager [redacted] hid behind his poor CS rep and made her take all my frustrations - of which we both laughed about how much of a [redacted] he was. I even offered her a job to come work for me at my customer service/sales business.

DO NOT SUPPORT THIS COMPANY!!!

Buyer beware!! Tuxedo shirts ordered from this company are non-refundable, non-returnable once they are removed from the packaging. I'm not sure how you are to determine whether an item fits if you can't even remove it from the packaging. In our experience the non-pleated, traditional collared tuxedo shirt runs large. The tuxedo shirts should be listed as final sale at check-out to avoid all the negative reviews this company has received on their way of doing business. Save yourself the frustration and order from a company with better customer service and better online ordering policies.

Review: I ordered a tuxedo, together with a winged collar tuxedo shirt and cufflinks. The shirt was to short and the cufflinks included a design that were not in the original photograph. I returned the items and asked for a larger shirt and a refund for the cufflinks. The company indicated that they would not replace the shirt as it was unfolded. They ignored the request to refund the cufflinks.Desired Settlement: I would like a larger, all cotton, wing collar shirt and a refund for the cufflinks. The shirt should be a 17 neck, 34/35 length sleeve. [redacted]

Business

Response:

To whom It may concern,

I wanted to update you on what was happening with the complaint ID above. We have spoken to [redacted]

on July **, and he has decided to take a refund for the shirt he will sent back to us and the cufflinks and studs he already returned.

The total for the refund is 69.90. Please let us know if there is any other information you may require from us.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint[redacted], and find that this

resolution is satisfactory to me. The matter will be resolved when I receive the $69.90 refund from the company.

Thank you for your support. I don't believe I would have received such a quick resolution without your help.

Sincerely,

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Description: FORMAL WEAR, CLOTHING-RETAIL

Address: 65 Court St Ste 42, White Plains, New York, United States, 10601

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