Parallels

Dear Mr [redacted] , Thank you for the swift responseAs mentioned previously, we offer 14-day fully featured trial to test the softwareRefunds are possible within days following the purchaseSince your purchase was made more than days ago we are not able to process a refund for that, yet we are here to help you with configuring and tuning the set up Sincerely, Danil G [redacted]

Hello, Thank you for reaching out According to the Parallels Desktop for Mac Tech Guarantee terms and conditions http://www.parallels.com/techguarantee2015/, customers who purchased and activated a copy of Parallels Desktop for Mac from the Parallels Online Store or an authorized reseller on or after July 29, through October 31, 2015, were eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge The Parallels Desktop for Mac key that was purchased by Mr [redacted] was not registered/activated until Nov 2015, therefore, no no-charge upgrade key was generated Technically, The Parallels Tech Guarantee has ended as of October 31, for eligible purchases, however we will make an exception in this case and will provide Mr [redacted] with a no-charge upgrade key to Parallels Desktop for Mac I have just sent a personal email to Mr [redacted] with a no-charge upgrade key to install and activate Parallels Desktop for Mac Please let me know should you have any additional questions

Hello, Thank you for reaching outThe number of Mac models having optical drive has been rapidly reducing in the past yearsLast year Apple has discontinued its non-Retina legacy MacBook Pro, the last Mac it sold with a buiCD/DVD driveHaving that in mind and the rapid increase in ESD (electronic software download) accross multiple vendors Parallels made a decision to discontinue the production of the back up CD's that were available for purchase few years agoThe installer for the latest version, as well as two previous versions is available at: http://www.parallels.com/products/desktop/download/Downloads for all previous versions are also available here:http://kb.parallels.com/5802I have also reviewed our CRM system and was able to find two recent cases opened by Me [redacted] : # [redacted] and # [redacted] In the first one one of our support representatives let Mr [redacted] know we no longer offer back up CD's, in the second one - [redacted] our support rep assisted Mr [redacted] with installing Windows with Parallels Desktop for MacDuring the remote session it was discovered that the Virtual Machine filewas corrupted and it was not possible to restore the back upThus Mr [redacted] was provided with the instructions to reinstall WindowsSince Mr [redacted] did not have the product key for MS Windows we recommended to reach out to Microsoft Support for that and then follow the instruction in this article:http://kb.parallels.com/4729If Mr [redacted] continues having any issues with Parallels Desktop for Mac I will be more than happy to have our support team to follow up and assist furtherMr [redacted] can reach out to me directly at [email protected] directly and a follow up will be arrangedSincerely, Danil G [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Inputed the key and all is working well now.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I want a refund only I will continue rejecting until money is received in full Sincerely, [redacted]