Paramark Corporation

Initial Business Response /* (1000, 5, 2015/05/27) */
No written notice was received by the complainant at the time the lease was signed on November 1, The signed lease clearly states that any notice to vacate be given in writing and the notice process was clearly explained at the time of
the signing, however no written notice was given at that timeA written notice to vacate was then received by the complainant on March 19, stating they would be moving out on April 30, This notice did not fulfill the requirements of a two full calendar month notice and thus made the complainants responsible for rent through May
The complainant requested a final walk through of the apartment to be completed on April 29, The on-site manager and maintenance technician met one of the two leaseholders at the apartment to conduct the walk through at the requested timeDuring this walk through, it was noted that there were scuff marks on a closet doorNo other comments were made in regards to the apartment as it was clean and otherwise damage freeThe closet doors in question were brand new upon the complainants moving in and thus undamagedAlso, the moinspection report completed by the complainant did not reference any damage to these doors at the time of their move-inUpon completing the remainder of the walk through, the on-site manager asked the complainant to sign the move-out formThe complainant refused to sign the form or give the form back to the on-site managerAt this time, the on-site manager asked the complainant to leave the premises as the complainant was becoming hostile and had relinquished possession of the apartmentWhen the complainant refused to leave, the on-site manager called local law enforcement while waiting in the hallway of the building with the maintenance technicianAfter the on-site manager called law enforcement, the complainant also called law enforcement stating that she was being denied the ability to leaveThe complainant could have left the apartment and premises at any time
When law enforcement arrived, they spoke with both partiesThey had the complainant sign the form and returned it to the on-site manager at which time they asked the complainant to leave the propertyA few hours later, the Regional Manager in the Rochester office received a call from the husband of the complainant, who is also a lease holderThe husband, who was not present at the time of the walk through, was very aggressive during this conversation using profanity and threatening legal action against the companyThe Regional Manager asked the husband what had happened in the apartment at which time he stated he wasn't totally sure because he wasn't there and was not able to get a clear story from his wife because she was so upset because she had "essentially been kidnapped as was being held against her will until police arrived." The Regional Manager stated that he was aware that the police had been called and advised the husband to have a conversation with his wife that evening to get the story from her after she had calmed down and also advised him it would be best to also contact law enforcement to get a copy of the police reportThe Regional Manager also advised the husband to call back after he had this information to discuss the situation furtherNo return call was ever received from the husbandIt should also be noted that while there is record of a call to law enforcement, no formal report was filed as law enforcement determined that the on-site manager was not "holding anyone against their will" as suggested by the complainant
On May 2, 2015, the complainant paid the rent in the amount of $for the month of MayOn May 9, a new resident moved in to the apartment that was previously rented by the complainant releasing them from all remaining rent obligations for that apartment effective May 8, Upon the new tenant moving in, the Security Deposit Disposition was processed for the complainantThe tenant had paid a security deposit of $at the time of mowhich earned interest of $during their tenancyThis total of $was assessed a charge of $for carpet cleaning per the lease agreement signed at move in leaving a total remaining deposit amount of $As stated previously, the rent for May was paid in the amount of $which would cover the entire month of MaySince a new tenant moved in on May 9, 2015, the complainant was only responsible for rent for the first days of MayWhen prorated, the total amount for these days was $Since $was initially paid, $was owed back to the complainantThis $427, plus the remaining deposit of $for a total of $was refunded to the complainant via a check that was cut on May 15, and mailed to the forwarding address providedIt should be noted that the complainant was not assessed any charges for the scuff marks on the closet doors
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything that we have stated has been truly what has happenedWe will NOT play the games that Paramark Corp continues to play with their accusations & liesWe are individuals where honesty & integrity are who we are, clearly this is something that Paramark does not believe inOur FINAL offer, $for May rent + $for security deposit = $plus an apology letter from Paramark advising that they were wrong on how *** was treated at the final walk through
In Paramark's previous comments, they stated that on 5-15-they mailed our refund check to usI guess we would like to know what address they mailed this check to since as of today we still have NOT received that checkHmmm, could this just be another lie that Paramark continues to make up?
Final Consumer Response /* (3000, 11, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly would suggest to anyone who has a desire to do business with Paramark to do the following:
ALWAYS have individuals at the signing of contracts & the final walk through
Tape any conversations you have with them whether over the telephone or in personThis will be of great assistance to you in the future if you should unfortunately be treated in the same regards as we haveDon't be fooled by Paramark, take precautions to cover yourself
This has been a terrible experience & will not be recommending this company to anyoneI no longer care to respond to them or have any association with them
Paramark can send my refund to the address that is on the Revdex.com records
Final Business Response /* (4000, 28, 2015/08/20) */
The bank has verified via the monthly bank statement, that the refund check issued to the complainant was cashed on July 14,
Please feel free to contact me with any further questions