Initial Business Response /* (1000, 5, 2015/07/30) */
We contacted our customer and offered apologies for any issues with this, and also offered to either, a) furnish replacement lamps at our expense, or b) exchange the lamp for an equivalent lamp that uses a more commonly available lamp, in...
that the original lamp is not readily available. The customer indicated she would be satisfied with this first option. The bulbs are special order and will not be available until the end of August, but the customer indicated this was acceptable.
No individual employee can guarantee we will always carry a particular stock, as vendors often change both the look and technical aspects of their products.
We did reach out to the customer and reiterated our offer of a full refund of the original fixture if we cannot obtain the replacement bulbs. She indicated she would like to see if the January date is fulfilled.
Initial Business Response /* (1000, 5, 2015/07/30) */
We contacted our customer and offered apologies for any issues with this, and also offered to either, a) furnish replacement lamps at our expense, or b) exchange the lamp for an equivalent lamp that uses a more commonly available lamp, in...
that the original lamp is not readily available. The customer indicated she would be satisfied with this first option. The bulbs are special order and will not be available until the end of August, but the customer indicated this was acceptable.
No individual employee can guarantee we will always carry a particular stock, as vendors often change both the look and technical aspects of their products.
We did reach out to the customer and reiterated our offer of a full refund of the original fixture if we cannot obtain the replacement bulbs. She indicated she would like to see if the January date is fulfilled.