Paramount Auto Service--Woodbury East

Initial Business Response / [redacted] (1000, 10, 2016/03/01) */ We apologize for the delayed responseThe first request was not receivedUpon full review of the situation the customer was not refused service due to a bad reviewIn fact we take the reviews serious and if a customer returns after posting a negative review we do everything we can to turn the next visit into a positive outcomeIn this situation the technician did a full diagnostics and spent that time on the vehicle to pin point a problemWhen the customer returned to do the work the technician was the one who made the decision not to work on the vehicle due to the inexperience with that particular vehicle and issueInstead of us taking the money for a job we were not 100% comfortable doing we referred them to a dealer who specializes with AudiAudio and video recorded that day shows that the manager suggested the dealer due to the specific nature of the repair and with that specific issue they felt the dealer would give the customer the best chance at a repair done right the first timeUnfortunately we cannot refund the diagnostic fee due to the fact that the technician did exactly what the fee covers and that was find and pin point the problemHad we been completely unsuccessful at the diagnostics then we have something to work withIf we refund the fee then we are saying that the technician did not do his job and that is not the caseWe are a multi branded facility that work on most makes and models of vehiclesWe will admit when we find something that we may not have the tools or experience to fix that we may recommend the dealer

Initial Business Response / [redacted] (1000, 5, 2014/03/28) */ Thank you for assisting a customer of our laundry mat with their concern I am aware of this concern and was the one who had contacted and made the return call to the gentleman described in this letter as the fiancé The statement I made to the fiancé was that there was not a dryer malfunction that caused the situation to occurA dryer overheating issue is not a malfunction of a dryer As you can imagine a dryer that malfunctions is usually no heat or doesn't start at allA fabric scorching issue is due to typically overcrowding a dryer so it does not tumble the load or a fabric that is sensitive to high heat and is typically stated on a manufacturers label or disclaimer as drying instructions Homemade fleece blankets could certainly be sensitive to heat, and overcrowding them in a machine would also make it more likelyThe caller had stated he was not aware how many went in the machine as he had sent the kids to wash and dry the blankets, however as the letter describes, there were blankets in the dryer? The statement also states concern over a returned callWe are an unattended laundry mat however we do check our facility often as cleaning crews enter the facility times in a week and facility manager and maintenance technicians that are in the facility oftenIn this concern it was confirmed a call came in with no message on Monday evening, two calls with messages on Tuesday afternoon that were forwarded to me the same evening, and it was actually Wednesday morning that I spoke to the gentleman described as fiancéIt would always be our intent to respond to any concern in a prompt manner Thank you for assisting in the matter with this customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response for several reasonsFirst off the owner did not speak to my fianceIt clearly states above he spoke to my fiance's father, and was told the large blankets were the main issue, and there was potentially more blankets, but again the only one we were concerned about were the homemade blankets, and not the small store bought blankets that we could easily replace The second reason is I went and used the companies second largest machine which had room to accommodate the large blankets, small blankets, and had room to tumble and dry them allThere are only options to choose from when drying, and we choose the color optionThis machine was not over-crowded We have dried these blankets at the [redacted] Laundromat, in their large machines with multiple blankets, and have never had this problemWe went to Tumble Fresh Coin Laundry and our blankets were burned My mother went weeks later and dried a bathroom rug in Tumble Fresh Coin Laundry's dryers, and the same thing happenedThe rug is ruined and scorchedAll labels were read, and the machine, again was not over-crowdedHow could this have happened on two separate occasions, and with different materials? I never asked for my money back, nor screamed, ranted, or ravedAll I wanted was a heart-felt apology because clearly the machine is running too hot, and burning people's belongings

Initial Business Response /* (1000, 5, 2015/01/15) */
This situation has been resolved with the customerThe customer did not completely understand the estimate that was given and that there was a possibility that there were other issues once the initial work had been startedThe vehicle
has been repaired for a cost lower than they expected and they are satisfied
Initial Consumer Rebuttal /* (3000, 7, 2015/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely understood the estimate and it was never stated that there was a possibility that there could be other issues.while it is true that I paid for the repairs,I feel it is important to note thatthis is far from resolved.My car was very drivable when driven to paramount auto for an oil change.the only problem I had was a minor shaking when I reached 55-mpf on the highway.paramount auto upon inspection,stated that they examined the car and that it was my tie rods.I made an appointment for the next day and left.when the car was brought back they took it into the shop and came back out and now stated that it was not tie rods but rack and pinion as well as my waterpump had gone out.I was told they by wes the manager that they would not do one without the other and if I wanted those things fixed it would be close to 1800.00.I stated I did not have the money and my daughter attempted to drive the car.it was no longer drivable past mph,was making horrible noise and the steering was out!she got it home wich was only a couple of blocks away.I filed an online complaint with the company at their website and wes called me the next morning.I told him I absolutely had to have the car fixed but only had 1400.00.he stated he would try to swing it for under and I brought the car back.my daughter uses the car to get to work,take one of her children to daycare and the other child to school as he does not have a school bus available to him.upon getting the car back,the ccolant light is still on and now paramount is telling me that there is a bad sensor.at this point I feel that I am entitled to a full refund of the that I paid to paramount auto for the following reasons,1)my car was drivable even on the highway with only minor shaking at mph,(when paramount auto inspected it,they had to of damaged it because it was no longer drivable past 5mph.2)my car did not leak antifreeze(non had to be put in the reserve tank or radiator)the coolant light was on but is still on after a new waterpump and paramount is stating it is a bad coolant sensor which I believe was the original problem and I was ripped off!paramount auto has caused alot of stress in my life as I feel that this was 100% a scam to get money from me.I have been using paramount auto for all of my auto care needs for over years and never had a problem with them.now however, I will never go there again!At this point I will only accept a full refund of the and expect them to have my sensor fixed because that was the real problem
Final Consumer Response /* (3000, 11, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you just admitted that the car was driven to your shop!!and it definitly was no longer drivable after!as well you stated that we saw anti freeze dripping.that is not true!what was seen dripping was black,antifreeze is not black!i told you that I wanted to start with getting just one thing done and not the waterpump.you flat out refused!!you said you had to do both!i had no choice.why have you ignored the issue that the car was driven to your shop and after you simply looked at it,it was no longer drivable!as well who refuses to fix what a customer asks?please address the fact that the car was driven to your shop and after a simple inspection,it was no longer drivable!!
Final Business Response /* (4000, 13, 2015/01/30) */
At no time was the customer forced into having both repairs doneThe only repair that was necessary was the Rack & pinionThe original estimate for both repairs was given at approximately $The customer stated that they would do both repairs but all they could afford was $All attempts were made to accommodate the situation and ensure the customers vehicle was safe to driveThe repairs were completed at the AGREED upon dollar amountThe customer made no mention that they thought the shop was in any way at fault until after the car had been repaired and paid for

Initial Business Response /* (1000, 10, 2016/03/01) */
We apologize for the delayed response. The first request was not received. Upon full review of the situation the customer was not refused service due to a bad review. In fact we take the reviews serious and if a customer returns after...

posting a negative review we do everything we can to turn the next visit into a positive outcome. In this situation the technician did a full diagnostics and spent that time on the vehicle to pin point a problem. When the customer returned to do the work the technician was the one who made the decision not to work on the vehicle due to the inexperience with that particular vehicle and issue. Instead of us taking the money for a job we were not 100% comfortable doing we referred them to a dealer who specializes with Audi. Audio and video recorded that day shows that the manager suggested the dealer due to the specific nature of the repair and with that specific issue they felt the dealer would give the customer the best chance at a repair done right the first time. Unfortunately we cannot refund the diagnostic fee due to the fact that the technician did exactly what the fee covers and that was find and pin point the problem. Had we been completely unsuccessful at the diagnostics then we have something to work with. If we refund the fee then we are saying that the technician did not do his job and that is not the case. We are a multi branded facility that work on most makes and models of vehicles. We will admit when we find something that we may not have the tools or experience to fix that we may recommend the dealer.

Initial Business Response /* (1000, 5, 2014/03/28) */
Thank you for assisting a customer of our laundry mat with their concern.
I am aware of this concern and was the one who had contacted and made the return call to the gentleman described in this letter as the fiancé.
The...

statement I made to the fiancé was that there was not a dryer malfunction that caused the situation to occur. A dryer overheating issue is not a malfunction of a dryer . As you can imagine a dryer that malfunctions is usually no heat or doesn't start at all. A fabric scorching issue is due to typically overcrowding a dryer so it does not tumble the load or a fabric that is sensitive to high heat and is typically stated on a manufacturers label or disclaimer as drying instructions.
Homemade fleece blankets could certainly be sensitive to heat, and overcrowding them in a machine would also make it more likely. The caller had stated he was not aware how many went in the machine as he had sent the kids to wash and dry the blankets, however as the letter describes, there were 7 blankets in the dryer?
The statement also states concern over a returned call. We are an unattended laundry mat however we do check our facility often as cleaning crews enter the facility 9 times in a week and facility manager and maintenance technicians that are in the facility often. In this concern it was confirmed a call came in with no message on Monday evening, two calls with messages on Tuesday afternoon that were forwarded to me the same evening, and it was actually Wednesday morning that I spoke to the gentleman described as fiancé. It would always be our intent to respond to any concern in a prompt manner.
Thank you for assisting in the matter with this customer.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response for several reasons. First off the owner did not speak to my fiance. It clearly states above he spoke to my fiance's father, and was told the 3 large blankets were the main issue, and there was potentially more blankets, but again the only one we were concerned about were the 3 homemade blankets, and not the 4 small store bought blankets that we could easily replace.
The second reason is I went and used the companies second largest machine which had room to accommodate the 3 large blankets, 4 small blankets, and had room to tumble and dry them all. There are only 3 options to choose from when drying, and we choose the color option. This machine was not over-crowded.
We have dried these blankets at the [redacted] Laundromat, in their large machines with multiple blankets, and have never had this problem. We went to Tumble Fresh Coin Laundry and our blankets were burned.
My mother went 2 weeks later and dried a bathroom rug in Tumble Fresh Coin Laundry's dryers, and the same thing happened. The rug is ruined and scorched. All labels were read, and the machine, again was not over-crowded. How could this have happened on two separate occasions, and with different materials?
I never asked for my money back, nor screamed, ranted, or raved. All I wanted was a heart-felt apology because clearly the machine is running too hot, and burning people's belongings.

Initial Business Response /* (1000, 5, 2014/11/03) */
[redacted]... All Tire Manufactures warranty covers workmanship of the Tire but none of them cover cupping or wear patterns caused from Mechanical issues, lack of Tire rotation, or Alignment issues... The Tire which you state is defective has...

uneven or cupping problem which is why it's noisy. Tires need to be rotated every 6000 miles to keep even wear patterns but this Tire has been in this position for 18,558 miles...If you contact me I can work with you to give discount on Tires but this is not a warranty issue from the Tire Manufacturer. [redacted]