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Paramount Builders, Inc.

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Reviews Paramount Builders, Inc.

Paramount Builders, Inc. Reviews (17)

Review: Sales person came to my home for quote for windows. I declined the financing through Paramount because I have a source for funding with very low interest rate. He refused to give me a quote because I was not ready to proceed until July. He stated that their windows are so expensive that most people can’t afford them and I needed to take advantage of marketing dollars allocated by the company to help people afford the price. I again refused his financing and refused to sign. After repeatedly refusing financing and requesting a price for the job so that I could get the funds; the conversation abruptly changed. He was not pleased that I wanted to research and fund the project with my funds. I implore everyone to do your research. Paramount windows by Preservations are actually manufactured by Alside. Research Alside windows there are other models available. This [redacted] him off.

He first stated he can't understand people feel entitled. Why do we need entitlemen? Slavery did not impact us, it was years ago. We have entitlement it is called Welfare and food stamps. I am an African American woman being belittled by someone that wants my business I don't think so. African American's take your business elsewhere. Next, my husband was wearing a t-shirt the said 'PRAY HARD" he then talks about bible thumping Christians. Being one way in church and talking about the homeless. Well maybe Paramount does not need dollars from any one of FAITH.

Business

Response:

1. 1.

Sales person came to my home for quote for windows…This [redacted] him

off.As I discussed with you after I left the [redacted] residence on

11 APR 2016 at approximately 9 PM, I did not measure or leave a price because

Mrs. [redacted] wanted to speak with her workplace about pulling a loan from her

401k Plan. She informed me that her current loan would be paid off by JUL 2016.

I suggested that they go ahead and start the project and based upon their

credit, potentially I may be able to put a 90 day deferment on the payments in

order to meet her need to pay off the current loan. She agreed and asked that

she speak with her workplace about doing the loan again and also doing further

research of the product. I agreed and I rescheduled.I then showed up as scheduled at 6 PM on 12 APR 2016. They

directed me to a pamphlet that was printed out that had ‘Paramount Windows’ on

it. I explained to them that our company name was Paramount Builders, but we do

not have our own line of window and that our window was from the Preservation

line from AMI. They understood and I moved on. As I started to measure, Mrs.

[redacted] stated that she would not be doing anything until July and I then stopped

measuring. She kept asking me to leave her a final price that would be good

until July. I informed Mr. and Mrs. [redacted] that I would be more than happy to

leave them with a price that would be good for 90 days, but it would be

‘retail’. I explained that because of the nature of the marketing funds being

first come first serve; I could not in good conscious leave them with a price

that I would not be able to honor. She expressed multiple times that she did

not understand why I could not give her that price. I explained that if I did,

then she would expect that price later on and I would feel dishonest if I could

not honor it. Yes, the conversation did change. She went back on what she

said she was going to do, which was if her workplace said yes to giving her

another loan after July, she would go with my plan. The conversation took a

more serious turn because of the nature of the conversation. I did not become

angry or upset. I explained everything as I was supposed to, but did refuse to

give the price. As I was getting ready to leave, they said that they would be

calling us back and wanted me to come back specifically. I told them that would

be fine, but it may or may not be me the next time.2. 2.

He first stated he can’t understand…African American’s take your

business elsewhere.During the initial warm up on 11 APR 2016 and throughout the

night we talked about their son being in the military, my being in the

military, and my father. One of them had made a statement about kids these days

and I made a comment in return. I said that specifically my generation, I felt

were split in two and I called this the Age of Entitlement. I said that one

half of my generation felt entitled to everything and didn’t want to work for

anything. I said that the other half of my generation were the epitome of the

American Dream, work hard, and lead great lives, much like her son and myself.

I applauded their son for choosing to become a part of the United States

Military. I did state that I didn’t understand why some people felt as if they

didn’t have to work for anything.Somewhere along the line, slavery was brought up.

There was a brief political conversation talking about the Black Lives Matter

movement and being slaves to the Government. All I said about the matter was

that history states that over 100 years ago Slavery did indeed happen, but there

were Black slaves, White slaves, and Asian slaves. Even some of my Asian

ancestors were slaves, but it did not happen to me personally and therefore

doesn’t and shouldn’t effect me. On the subject of food stamps and welfare,

when it was brought up, all I said was that it was brought about to help people

in need and serves a great purpose, but some people do take advantage of these

government programs. I do not believe that I said anything to personally

belittle or insult the Masons. I feel very sad that I have and would like to

apologize for that fact.3. 3.

Next, my husband was wearing a t-shirt…need dollars from any one

of FAITH.I can neither confirm nor deny what Mr. [redacted] was wearing on

the night of 11 APR 2016. I did not pay attention to the clothing whatsoever.

We did have a small conversation about church and Christians. It was stated

that some people go to church and act a certain way and then leave and act a

different way. All I said on the subject was that I was a devout Catholic and I

have witnessed people that do that. As far as homeless people, when the subject was brought up,

I stated that I believed that there are able-bodied homeless people that refuse

to find work for one reason or another. Mr. [redacted] stated that whenever a homeless

person asks him for money he takes them to a store a buys them a loaf of bread

and some peanut butter and jelly. I stated that I will often offer to buy them

a hot dog or something else to eat, but if they refuse, I refuse to give them

any money if they will not give me a reason for needing it. That

is my explanation of the events that transpired between 11 APR 2016 and 12 APR

2016. I am very surprised that this has happened. I thought that we had a great

warm up and throughout the night we were all laughing and smiling. At no point

did I even have the perception that anyone was feeling belittled or offended. I

apologize that this has happened and I have learned my lesson about speaking of

sensitive issues, even when brought up by the potential customer. I

would like to thank you for standing up for me today. How Mrs. [redacted] depicted

my actions was not at all an accurate description of my character and how I

conduct myself in a potential customer home. It truly honors me to know that

you think so highly of me in how you defended me. Again,

I understand that this was neither needed nor necessary, but I wanted a chance

to defend myself and paint a clear picture about what happened. Please let me

know if you need anything else. Thank you.

Review: I have on weekends been constantly contacted by salesman from this company coming to my door about their products. I have told them on many occasions that I am not interested. Recently my mother who was the homeowner passed away. I have told them of this and STILL they come every other weekend and knock on my door about their services. It is to the point I have to say I am not the homeowner.Desired Settlement: I want to be put on a do-not-contact list, do-not-call list, ANYTHING so that they will not contact me or come by my home in the future. I am not nor will I EVER be interested in their services!!!!!!

Business

Response:

Upon receiving email notification from the Revdex.com regarding [redacted] request, we immediately added his information to our Do Not Call List with the phone number that he provided. We have also added his address to our internal Do Not Knock List so that the next time we are in his neighbor, we will not disturb him. Thank you for bringing this to our attention.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: They came to our neighboring "canvassing" the neighborhood and happened to catch me getting out of my car. I spoke with the gentleman who was extremely nice, not pushy, and very polite. I told him I have a friend who is a contractor who would help us whenever the need arose but I would look into their company as well as their pricing. He asked for a number and time to come by I said call me and we'll try and set something up.

Any company that incessantly calls as they do has a marketing problem. They will not take no as answer or take my number off of their registry. I work for a living and meet with clients through out the day Monday-Friday, even with my phone on vibrate it is unnerving to have them call and not leave a message over and over again. Same thing with weekends. Even if I block a number on my cell phone they use another. I have been in sales my entire career and it is literally the worst way to attempt to secure a customer. It's a slimy way to try and get business and only works when the customer gives in.Desired Settlement: They need to realize that I am not going to be a customer of theirs solely because of their incessant badgering, please have them take my name number and address off of their list.

I realize I gave them this information, but I have told them numerous times to take me off their list, to not contact me and blocked their numerous numbers. I know their scheme and it's ridiculous.

Business

Response:

Please accept our apologies for not completing your request to be added to our "Do Not Call" list. Upon receiving this information via email on Friday, January 23, 2015, I went directly to the marketing department on that same day and gave them your information to be added to our list. I sincerely hope that the calls have stopped by now. Your address has been added as well, so as not to disturb you the next time we are in your neighborhood. We do continuous training in our marketing department so that situations such as yours do not happen and I will take this up with them immediately. Should you happen to be contacted by anyone else from our company, I respectfully request that you contact me personally so that I can research the source and handle appropriately. Thank you for bringing this information to our attention.

Review: Paramount has been coming to my neighborhood for a while now. The first time we made an appt with them because the guy kept begging me and begging me to make one. we were not home when they came, after that they came back and made an appt with them just to see what they were offering. Since they were insisting so much. After that, we told hem we were not interested. The second guy that came here scheduled a follow up appt even though we told him we were not a outing anything because they were too expensive. Whatever the guy said to his employer was a lie since they keep calling us to make a follow up appointment. Not every week we have one new person coming and offering the same thing for the 9th time. I told the guy last week that I was going to write a complaint. Another guy just came and told him the exact same thing. Does this company not get tired of people calling them and complaining to them? The guy even said to me : good luck with your complaint! I'm sure I'm not the only one fed up with paramount builders. Can they at least make a DO NOT KNOCK ON THEIR DOOR list and put my address in it?Desired Settlement: Make a form "do not knock on their door" list and add my info in it. Contact me to tell me it's being done.

Business

Response:

This information was received in our offices on Thursday, July 31, 2014. I would like to thank [redacted] for bringing this matter to my attention. We always welcome feedback concerning how our employees conduct themselves in the field. I have researched your information and did find that, indeed, you set an appointment with us for a demonstration of our products at the end of 2013. Our records indicate that your evening phone number that you provided has already been added to our Do Not Call list. Please accept our apologies for disturbing you at your home. We have added your address to our company's "Do Not Knock" list so that the next time they are in your area, we will bypass your residence so as not to disturb you. Please let me know if you are receiving calls at any other numbers and I would be happy to put those on the list as well. We apologize for your inconvenience.

I contacted Paramount ten years ago to replace all my old upstairs windows with energy-efficient vinyl windows. I had an exterior color scheme which they were able to match as well. They gave me a good price and I was and still am very happy with their service and the results. My average heating/cooling bills reduced and outside noise level decreased as well.

In 2015 when I was ready to replace all my old downstairs windows, I contacted them again wanting to match the color scheme as before with the upstairs. During the initial consultation, the sales representative and I noticed the exterior color on the upstairs had faded to some degree. Although the windows were good as new in all other respects, I was concerned that the new downstairs windows would not match the upstairs. It turned out that Paramount replaced all my upstairs windows at no charge under their lifetime limited warranty in order to color match my new downstairs windows.

As a loyal return customer, Paramount again gave me an excellent price on the new downstairs windows. The installation team did an excellent timely job on the upstairs replaced under warranty as well as the new downstairs windows. I could not be happier!

Review: The sales representative tried to push financing on me for their product. The sales representative did an unauthorized credit check after I specifically told him not to, he obtained my social security number under false pretenses by stating that he needed it to confirm that I was the legal homeowner.Desired Settlement: In order to make this right they would need to correct the information with the credit agency AND discontinue this business practice. An apology wouldn't hurt either.

Business

Response:

Paramount Builders visited [redacted] on April 7, 2014 after they set an appointment for a demonstration and price quote of our siding products. Two representatives from our company were sent on the appointment. After finishing our demonstration, the customer decided to move forward and sign a contract for siding replacement on their home. Since we do not ask for payment in full before ordering and materials or starting projects, it is our normal procedure to conduct a credit investigation to insure credit worthiness for final payment. During the appointment, information was obtained in order for us to do this investigation. The customers both signed an Authorization to Release Information which clearly states that they are authorizing us to pull their personal credit report. Upon receiving this complaint, we researched the sale with our Dispatch Desk and the sales representatives involved. The representatives told us that after they called the information into Dispatch, [redacted] indicated that he did not want his credit pulled. They explained to him that it had already been done and the customer still proceeded with the contract. We were very surprised to receive this complaint. It is normal policy for our customers to be fully aware that a credit investigation will be conducted. We sincerely apologize for any misunderstanding and/or miscommunication that may have taken place. Unfortunately, we do not have the authority with the credit bureau to remove anything from your personal credit report.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

None of the information on this form was filled out by me or my wife. The sales person that came to my home filled out this information. As I stated previously I was very clear that I would be paying cash and did not want my credit history run. I asked him if he was running my credit and he replied that he was only verifying that I was the home owner. I did not find out until a couple of days later that he a had actually run the report.

Regards,

Review: On Monday, Feb. 23 at approx. 4pm a sales representative named [redacted] ([redacted]) approached my door soliciting services for Paramount Builders. After meeting with Aaron we agreed to meet with a representative from Paramount later that evening to discuss a roofing job and an appointment was made for that evening. At approximately 6:30pm we met with a representative named ** (supposedly a [redacted]) who spoke with myself and my husband. We went through all of the paperwork and when we got down to a form that required a credit check we signed the credit check form and he said it went through and then he wanted us to agree to the job and give him $5,000 down which he stated would give us a cheaper price on the job. When we declined, he became hostile and grabbed up all of the paperwork and left.Desired Settlement: I would like to have the credit check form that me and my husband signed to be returned to me as it contains our social security numbers on it.

Consumer

Response:

The customer stated that after this complaint was filed this was resolved and the form was returned and the business apologized.

Review: I listened to a sales presentation about roofing and turned down their price quote. After several phone calls from their offices, I asked them to not contact me again. I received several more calls, each time I asked them to stop calling. During the second to last phone call, the representative told me she was deleting my phone number from their system so I wouldn't be contacted again. Today I received another phone call from them.Desired Settlement: I want the company to delete any of my contact information they have. I want them to never call me again.

Business

Response:

[redacted]

Thank you for bringing this to my attention. The phone number that you provided has been added onto our Do Not Call List effective Tuesday, November 4, 2014. If there are any other numbers that we are calling, please feel free to provide those to me so that they can be added as well. In addition, we have added your address to our Do Not Knock list so as not to disturb you when we are in your neighborhood. Please accept our apology for an inconvenience this may have caused you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I would like to inform the Revdex.com of the unacceptable service I have endured with Paramount Builders. It began in February, 2014 when they replaced my existing windows with new windows. First they installed the wrong style windows from what I had ordered. About two months later the correct windows came in and installed. I had noticed water on the outside, inside as well as in between the glass. Someone from Paramount Builders came out to look at the windows and saw the water on the inside of the glass and said they need to be replaced so he put in a order. Not to mention that half the locks on the windows were not locking properly, the caulking job was horrible, as well as some dents in the trim and a piece of wood missing from the trim. Condensation on the outside and inside of the windows. As well as water on the inside in between the glass. I have had the manager , the general manager, manufacturer as well as several other people from the company come over to look at these windows on several different occasions. When the [redacted] saw the water on the inside of the windows he said they need to be replaced. I did have two kitchen windows replaced free of charge for all my trouble. I had to get the manager to come look at those the gases had leaked out he said. The general manager said that all the windows in my house would be replaced. In Jan, 2015 they were coming to replace all my windows. When he showed up he did not have the two kitchen windows or the bathroom window. They would have to order them. March, 2015 was when they replaced my two kitchen windows but did not have the bathroom window I showed him once again the water on the inside of the glass on the windows he said to take pictures and send them to the [redacted] Which I did that same week I have called the [redacted] as well as the gentleman who came out the last time in March, 2015 and left messages. I have yet to hear from either of them.Desired Settlement: I would like some money off what I still owe I had to finance and still owe about $7,000.00.

Business

Response:

[redacted]VP of Operations, Paramount Builders, Inc.To: Revdex.com, Attn[redacted]Date: May 28, 2015Subj: COMPLAINT[redacted] Mrs. [redacted] entered into a contract with Paramount Builderson February 6, 2014 to replace 7 windows at her property located inFredericksburg, Virginia. Mrs. [redacted]order was to replace 7 window units, and she asked for financing from one ofthe lenders who we work with. Her loanrequest was processed and she signed approval papers for the loan on February12, 2014, with no down payment.Her file was then assigned to the Production Department ofParamount Builders and it was issued to one of our window installationteams. This crew contacted Mrs. [redacted]and scheduled a premeasure of the units being replaced for February 19th,2014. Her window order called for 7double hung units with a grid pattern specifically generated by the orderingsystem based on the size of the units. Her windows were ordered on February 20th,2014 and were scheduled to be received at our facility in [redacted] onMarch 5th, 2014. Mrs. [redacted]was contacted on March 3rd, 2014 to set up an installation date forMarch 5th, 2014, which she agreed to. She called back on March 4th andstated that she had to reschedule the installation date due to her workschedule and a new installation date of March 14, 2014 was scheduled.On March 14th, 2014 our installation team arrivedas scheduled and installed the windows per the agreement. At some point Mrs. [redacted] questioned thegrid pattern in her replaced units, stating that she was under the impressionthat the grid pattern in her new windows would match the grid pattern that wasin her original windows. It was pointedout to her that she had signed an order form stating computer generated patternselection, based on the size of the units. Paramount Builders, in an effort to satisfy Mrs. [redacted] elected at thattime to order all new sashes with the her preferred grid pattern, and informedMrs. [redacted] to hold her Certificate of Completion (a form required by thelending institution financing her project to be signed and completed by thecustomer before Paramount Builders will be paid) until the sashes were replaced. The sashes were received and replaced withthe correct grid pattern on April 6, 2014, at which time Mrs. [redacted] signedher Certificate of Completion and a Customer Survey of Satisfaction that thejob was complete and she was satisfied with the installation and products. Please note that this was not two months tohave the correct sashes replaced, this was three weeks from the originalinstallation date of March 14th to April 6th, 2014.Mrs. [redacted] contacted our office in August of 2014 stating thatshe believed that there was something wrong with her windows, that she believedshe had water in between the glass, and that she was now unsatisfied with someof the caulking that was done, stating that the caulking was cracking. It is not uncommon for caulking to set andcrack over a six month period, but we issued a service ticket to the ServiceDepartment and an inspection was scheduled to have the windows inspected on September24th, 2014. The appointmentwas scheduled at 5:00 p.m. to accommodate Mrs. [redacted]. Our Service Department Technician normallyends his shift at 3:30 (Side note: in February2014 our manufacturer changed the glass glazing bead on all windows from theinterior to the exterior, Mrs. [redacted] were of the new style with the glazingbead on the outside.) On September 24th, 2014 our Service technicianmet with Mrs. [redacted] and noted that there seemed to be what appeared to bemoisture (a small amount of condensation) in between the glazing bead and theglass, but it could not be determined if it was actually inside of the glasspack or between the glazing bead and the outside surface of the glass. A decision was made to err on the side ofcaution and have the sashes replaced under warranty. The caulking had simply dried and cracked andwas reapplied at this appointment. Also,all locks were inspected and found to be in proper working order. The sashes that were removed were sent backto the manufacturer to inspect and determine if in fact they had seal failureon the glass packs. Not one of the glasspacks failed an inspection and were all found to be properly hermeticallysealed in compliance with ASTM requirements.In lieu of Mrs. [redacted] concerns she was asked to keep aneye on her windows and to let us know if there was any further concerns, and weinstalled two windows, which she was not contracted to have replaced, free ofcharge for her inconvenience.Mrs. [redacted] contacted us in November of 2014 and statedthat she once again believed that the sashes were allowing water to seep in. I personally spoke with Mrs. [redacted] onnumerous occasions and after several calls and conversations before finallyagreeing to have myself and a manufacturing representative inspect thewindows. Upon inspection both themanufacturers rep and I believed that the water droplets she was experiencingwere in between the exterior glass glazing and the outside glass surface andthat the windows were performing properly. Mrs. [redacted] disagreed adamantly and demanded that they bereplaced. Both the rep and I tried toexplain to her that the windows were functioning properly and that they did notneed to be replaced. Mrs. [redacted]refused to accept this and demanded they be replaced again. An agreement was reached that the sashes would be replaced,the sashes removed would be sent back to the plant and be tested for sealfailure, and if they came back as not being faulty we would no longer addressthis problem. The sashes were orderedfor the windows in which water was evident, and have been replaced. The sashes that had been sent back came backwith absolutely no failures of any kind.The kitchen window and the bathroom windows were not part ofthe conversation and based on the fact that all other sashes that we have sentback have been tested and found not to be faulty, it is our position that theydo not need to be replaced.Mrs. [redacted] has continually complained about having to taketime away from her employment to deal with the sash problems and on severaloccasions has demanded a refund for the windows. I explained to her that Paramount Builders isnot the manufacturer and any refund possible would have to be a decision madeby the manufacturer based on the facts of the situation. I discussed this with our manufacturer, andlike me, they do not believe that she is owed any type of financialconsideration considering all the sashes were tested and not faulty, and thefact that she received two completely installed windows at no charge. It is the believe of Paramount Builders and the manufacturerthat her windows are installed to the requirements of the manufacturer and thebuilding industry in general, and that based on the fact that ParamountBuilders and the manufacturer have gone above and beyond and replaced thesashes in the windows three separate times, and provided two additional windowsat no cost to her at all, that she has been more than fairly compensated forany inconvenience.Mrs. [redacted] does have a Lifetime, non-proratedmanufacturer’s warranty on her windows and can contact the manufacturer for anyreplacement parts ever needed. Herwarranty covers the materials not the labor, she would be responsible for anyfuture labor demands related to her windows. I have attempted to contact Mrs. [redacted] regarding hercomplaint but has of today I have not received a return phone call. Please feel free to contact me with anyadditional questions or if you need clarification on any item. Thank you, [redacted]

[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I sent the reject offer before I had written my response. Mr. [redacted] response is completely not true. Nor has he called me or left me any messages. The gentleman who replaced my kitchen windows had asked me what would I consider to be fair for them to do for all my troubles. He suggested a new roof I had said I do not want Paramount Builders to do any more work for me. When I had spoke with one of the gentlemen from the manufacturer he had said that they were going to take off some of the money I had owed that I would need to speak t oMr. [redacted] about that. When I spoke to him about that he said he new nothing about that. I would like to add that Mr. [redacted] is not a honest man in his response to my complaint.

Review: I ordered 1 Garden Window and 2 Pet Storm Doors and they were installed 24 Mar 16; unfortunately, this was not the professionally installed job the Sales Person stated it would be. First of all the installers did not have any cleaning blankets to cover any of the countertops or work areas. I let them use some old towels which they left on the counter tops and in the sink with all the dirt and window shavings. While removing the original window, the installers chipped the backsplash and dented the window sill, which now has to be repaired and/or replaced. Sadly, the installers did not let me know what they had damaged; I’m glad I took before pictures. Additionally, the top of the original window was broken in two rendering it none useable if I wanted to replace the Garden Window with the original window. While installing the Garden Window it was nearly dropped which caused the small crack on the inside base. They had no matching white trim and/or paint and used unfinished trim. Not a professionally installed window at all especially for what it cost. When installing the Storm Doors, one of the Storm Doors did not have the predrilled holes. When the installers realized this issue they did not let me know. I found out when I asked them why it was taking so long to install the door. The installers had to man handle the door to drill the holes which resulted in the top of the door being warped, there is a ¼” gap and/or opening at the top of the door even with the door being latched closed, as the installer stated it would close. Also, the placement of the handle is slightly crooked in addition to nicks, dings and black marks on the paint surface. It appeared that the installers were more concerned about payment than doing a professional job. I was asked 3 times if I could give them the check for $7,300 before 2:00, so he could take a picture of it and email it to the office. I did not. The entire install took 9 hours and 45 minutes. I have pictures of the damage.Desired Settlement: I would like the Garden Window and the deck Pet Storm Door reordered and professionally installed. If Paramount Builders cannot do that then I want a full refund. Unfortunately, the window sill, which is wood, and the backsplash, which is ceramic, that was damaged during the install, cannot be repaired; they will have to be replaced. So, I also want compensation for the backsplash and window still that will have to be replaced.

Business

Response:

Revdex.com spoke with Mr. [redacted] of the business regarding this complaint. At the time Mr. [redacted] received the complaint from the Revdex.com, it was the first time the business was made aware of the consumer’s concerns. Mr. [redacted] stated these items were ordered in June of 2015 but due to delays caused by the customer’s ongoing medical appointments and several rescheduled appointments due to bad weather conditions, the project had not been installed. The installation was scheduled for March 24, 2016. The company was unaware that the customer had any concerns with the materials conditions until they received the Revdex.com notification.During the time the materials were maintained in the company’s warehouse, over the period of July 2015 to late March 2016, the materials had been moved several times and may have unknowingly been damaged. All materials are enclosed in cardboard boxes, the storm doors had become bowed from standing against the wall at an angle for such a long period of time, the Garden Window also appears to have suffered a stress crack. After becoming aware of the problem, the company contacted and spoke with the customer directly, the business has agreed to have all products remade and reinstalled for this customer.

Two Paramount Builders reps came out to my house to talk to my husband and I about a total siding, windows, trim, gutters, etc job. After a compiled total of about 4 hours together, we FINALLY got to pricing. Their price was nearly $50K higher than another quote that we got and was over $30K higher then the highest other quote we received. As if that wasn't bad enough, one of the reps called his boss to see if they could get approval to at least get closer to some of the other quotes. This guy, [redacted] (apparently a General Manager), proceeded to scream, curse, and berate this employee while the guy was standing in my home. It was so bad and so loud that the employee was standing on one end of my table and my husband (who was on the other end) could hear every single word. I am so disgusted at the unprofessional behavior of this guy, [redacted]. Let's put it this way: Paramount could offer to beat the price of every quote we've received so far and I would still tell them to get lost based solely on the actions of this one poor performing "manager".

Review: I have had several encounters with advertisers from Paramount Builders that have been less than savory. The two worst being (1) a door-to-door rep blocked my boyfriend and I from entering our home in order to talk to us. We said we were not busy, had just gotten home, and he said something along the lines of, "No, it will just be a few minutes of your time. You can listen." The next situation (2) happened recently and qualifies as harassment at this point. We considered an appointment and made a tentative one (which I informed customer service that we may have to go out of town). When they called to confirm, I said we were, in fact, going out of town and we had also just decided we are not in a place to do home improvements on a large scale. The customer service rep sounded angry, sighed, and said, "you do understand this is a free consult, right? It's free! So when should I schedule it for you?" I repeated that we are not interested, asked them to not call again, and the customer service rep swore at me and hung up. She specifically said, " [redacted] you." I have received calls from the same number daily since this incident and am very angry about this situation. I would like it to stop.Desired Settlement: I would like a manager to call and apologize for their employees' brazen attitude and I would like my number and our address removed from their contact list.

Business

Response:

I wanted to follow up to make sure you received my response on this complaint.

I am [redacted] with Paramount Builders, Inc. I called [redacted] on the morning of 9-5-13 and left her a message on her voice mail as follows: I left her my contact phone number [redacted] if she would like to discuss this issue. I also let her know that I made sure that she is on the Do Not Call and the Do Not Knock list to avoid further solicitation.

If you have any questions in regard to this case please do not hesitate to contact me at the previous mentioned phone number or [redacted]

Sincerely,

Paramount Builders, Inc.

Review: The company sends door-to-door sales reps to our door at least every other weeks for the past four months. The sales reps are never the same and come to our door after dark, much later than they should be coming. After the first visit, we had a consultation and estimate in our home. We told the person who came to our house that it wasn't in our price range right now. We have since been bombarded by regular home visits and phone calls, after we have asked to have been placed on the no call list and the no solicitation list. When my husband asked for us to be placed on the do not call list, not only was the woman rude, she was arguing with him and making him explain why we didn't want to be called anymore. The constant harassment from this company has made us decide against every using their services.Desired Settlement: I would like them to stop canvassing our neighborhood unsolicited and to stop calling us and being rude on the phone.

Business

Response:

Paramount Builders, Inc. set an appointment with [redacted] for an estimate for home improvements on November 15, 2013. We sent a sales representative to their home, who showed them our product and they were not interested at the time. It is our normal policy to place a follow up call two to three months later. Our records indicate that [redacted] were placed on our Do Not Call List on April 9, 2014. By law, we have 30 days to get them into our Do Not Call System and for the calls to stop. I have researched to be sure that the phone number they provided (evening phone number) has, in fact, been added and the calls should have stopped by now. If there are any additional numbers that they would like added, I would be happy to take care of that for them. Paramount also has an in-house "Do Not Knock" List with reference to our canvassing departments. Their address has been added to that list as well. It is never our intention to harrass anyone and we apologize for any inconvenience you may have been caused.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

On April 17, 2014, I filed a complaint with the Revdex.com concerning Paramount Home Builders and their sales contractors. I asked to be placed on the Do Not Call/Knock list. Since then, we have had Paramount Sales Reps knock on our door three times and they are canvassing the neighborhood again tonight. Each time I tell them we are on the Do Not Knock list and the reps canvassing have no idea what this is, nor do they have any list telling them houses at which not to knock. This is harassment.

I would like Paramount to stop sending their Reps to my door.

Business

Response:

[redacted]Thank you for taking the time to bring this to my attention. I recall handling this for you back in April and thought that it had been taken care of by adding your address to our internal Do Not Knock list, but obviously, that is not the case. I have reached out to both Canvass Managers that cover your neighborhood and spoken to both of them concerning the severity of your situation, and their lack of attention to your wishes. They have assured me that your doorstep will not be breached in the future. Should that not be the case, and someone else comes on your property, I can only request that you contact me immediately at [redacted] and I will see that the matter is handled internally with both the employee and manager in charge. Please accept our sincere apologies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I told the representative at the door I was not interested two times, and he would not leave. I had to shut my door to get the salesman to leave my house. I do not want them at my house again!

Business

Response:

Good morning, our Canvass team was in this neighborhood going door to door offering estimates to homeowners. We certainly are not interested in bothering anyone and our marketers are taught to take three no's before moving on. We have added this homeowner to our "DO NOT KNOCK LIST" as well as our "DO NOT CALL LIST", of course these actions take 30 days to fully take effect and update in the systems. If for some reason we happen to come across this customer in the future please inform our staff members that you are on these list and they will politely thank them and leave the premises.If I can be of any additional assistance please do not hesitate to contact me directly at [redacted].Regards,[redacted]Vice President of Operations

Review: Approximately one year ago, I had Paramount Builders come out and do an estimate to wrap my house however due to the high cost, I decided against their services. Since then, I have been bombarded with calls from their telemarketers to schedule an appointment in order to provide a better price. I receive up to two calls a week even after informing them to remove me from their list. They are extremely pushy, demanding, and bothersome to say the least.Desired Settlement: I would appreciate it greatly if they would stop contacting me as I am not interested in their services.

Business

Response:

We received your email regarding Case #[redacted] from [redacted] on 8/28/13. The matter was immediately brought up with our Marketing Department for research. We had nothing on file indicating that [redacted] had previously requested being placed on our Do Not Call list. If she requested this with the telemarketer, they did not follow through with the request and the subject has been addressed with this particular department. [redacted] was placed on our Do Not Call list on 8/29/13. We apologize for any inconvenience and thank her for bringing this to our attention. If there are any additional numbers that she would like added, she can feel free to send me the information via email to the address listed below. Thank you.

Review: After using this company several years ago to replace our gutters, Paramount Builders have continued to harass us about having more work done on our home. On several occasions they have come knocking on our door asking if we needed more work on our house done. I have told them repeatedly that we did not want them to come by again. We have asked specificially to be placed on a "no call, no visit list," and they still show up at our door and continue to call asserting that we asked for their services when we did no such thing. I have even had them call fussing at me that we missed an appointment with them, when no appointment was made with them in the first place. At this point I am not sure how to get rid of these people other than to move.Desired Settlement: I want them to stop showing up on my door step and to stop calling my home.

Business

Response:

We have researched our data base and located [redacted] in our system. Our records indicate our last visit to the [redacted] residence from our Sales Department was on June, 10,2010. At this time we were able to add them to our list of satisfied customers. We understand that some of our previous customers prefer not to be solicited again but would prefer to contact us if they would like to select us for additional projects. The last thing we want to do is upset or bother any customer that wishes not to be contacted. After checking we see that the [redacted] are on our Do Not Call List, but did not have them listed on the Do Not Knock List. We have added them to this list this morning and their address will be added to each of our solicitors Do Not Knock List in our marketing meeting this afternoon.

We apologize for any inconvenience that may have been caused and have taken the necessary action to make sure there is not a reoccurrence.

Thank You,

Review: I have received four harassing phone calls from this company. They knocked on our door doing soliciting, and we asked for a siding quote, which was completely out of our budget. We explained to them that we weren't interested in their overpriced rates. They continue to call me and ask if I am interested in getting siding now. The first call I was very polite and explained that the quote was out of out budget, and asked them to take us off their call list. The 3 calls after this, the customer service representative, always starts out nice, asking me how my day is, and when I explain to them that I have requested to be removed from the calling list, they become short with me, and intereupt me claiming that "I haven't talked to them personally, so how would they know I didn't want to be called." This is no way for any consumer to be treated, especially after requesting to be taking off the call list.Desired Settlement: I would like to see a written confirmation that I will be removed from their calling list.

Business

Response:

Thank you for taking the time to make us aware of your situation. I have researched your information and have placed the phone number you provided on our Do Not Call List effective Tuesday, October 21, 2014. If you are receiving phone calls on any other number, please feel free to forward that information to me as well, and I will see that the numbers are added. In addition, I have placed your address on our internal Do Not Knock list so as not to disturb you the next time we are in your area. Please accept our apology for any inconvenience.

Respectfully,

Vice President of Administration

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

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Description: Siding Contractors, Windows - Installation & Service, Windows, Home Improvements, Roofing Contractors, Siding Contractors (NAICS: 238170)

Address: 600 S 2nd St, Bismarck, North Dakota, United States, 58504-5729

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