Paramount Builders

We installed windows for this customer in August of This problem was brought to our attention by the customer on August 25th, At that time we dispatched [redacted] to discuss and inspect the problem with the customer While with the customer to discuss the small dents in the aluminum siding, it was discussed that the sliding windows installed on the front second story, were not opening and closing properly A service technician was dispatched to the customers home to determine what was causing this problem It was noted that there appeared to be a small bow in the sashes of the units and replacement sashes were ordered Due to the original builder of the property installing the aluminum siding with out backer, small indentations were created by the top ladder rails, uniformly below the three second level windows This was not due to careless or inattentive installation procedures by the window installation team, there was no way to know ahead of time that the original aluminum siding was not installed properly (by the original builder)below the window openingsThe indentations are very small, but noticeable if looked forThe siding however, cannot be replacedAluminum siding, that was manufactured in the 1980's is not manufactured at this point Very few companies even make replacement panels for this type of problem The customer was informed that the aluminum siding on his home is not manufactured any longer, replacing the panels with new aluminum siding is not a viable option It was our belief that after he met with our [redacted] that the issue concerning the siding had been resolved and that compensation, via a gift card was offered and not accepted During my phone conversation with the customer today it was discovered that a phone number listed on his paperwork, as his work number, was no longer a valid number for him, and unfortunately, that was the number where I had been leaving messages for him The numbers have been updated on his file to rectify that problem.I spoke with our customer this morning, and we have agreed to meet on June 16th to review the options and possibilities to repair the siding using a "Bondo" type application While visiting we will also inspect the continuing issues he is having with his window units and have them addressed

June 6,2014To Whom It May Concern, This letter is in response to a complaint registered by [redacted] of [redacted] , VA***'s complaint was in regards to the questions she was asked while calling in to schedule an appointment for an estimateAll customers are asked the same questions when calling in We attempt to have all homeowners and/or decision-makers present when we send our sales representatives out or appointmentsMost of our contracts are for major exterior renovations and we have multiple products, styles, and colors to choose fromSo that we do not inconvenience our customers by having to come back to show the same products to another party at the same residence, we always try to have all interested parties present during our product demonstrationsIn addition, if there happens to be more than one person on the deed to the property, we like to insure that all homeowners are aware of the one hen possibility of renovations being made on a property that has their name on it.We apologize if these questions offended ***, but it is our standard company policy and one that has been in force for the twenty three years that we have been in businessWe appreciate our customers' taking time out of their busy schedules to allow us to visit their homes and do not wish to inconvenience them by having multiple appointments related to the same renovation projectWe understand that everyone's time is valuable.Respectfully,