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Paramount Dental PC

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Paramount Dental PC Reviews (3)

CASE ID# 11385364
Good Afternoon,
We are in receipt the Revdex.com letter with the patient concerns regarding a refund request for $60.00.  Thank you for allowing us the time to conduct a thorough review of the account activity.   
The complainant and spouse had accounts with...

our faciity.  When a payment is recevied creating a credit balnce, the credit was transferred to the accounts with an open balance.  After the accounts were paid, there remained a credit of $10.50 which was refunded on 03/10/2016.
Two attempts were made to reach the complainant with no success.  A voice mail message was left requesting a return call.  A letter was mailed to the complainant and his wife detailing payments made on the accounts. 
We are hopeful the letters mailed to the complainant and spouse will provide the details related to the payments.  If they have additional questions, our contact information was provided.
Sincerely,
M[redacted]
Principal, Patient Financial Services

Complaint: 11714669
I am rejecting this response because:
I was surprised to receive a demand letter from St. John's Hospital for $200.00 having not agreed to any payment beyond the normal and usual insurance charges for such a procedure. Surprise, because at no time was R[redacted], your patient, informed of any charges beyond the charges already paid, or any additional copayments, fees or any other adjustments to the list of charges already paid. No statements were made orally, by internet or in writing by a[redacted]orized clinic employees, doctors, nurses or spokespersons at any time, indicating additional charges to those already paid by insurance. Because of this lack of information, R[redacted] had no opportunity to make an informed decision. Repair of two fingers was discussed and at no time were extra add-on charges additional to the insurance charges discussed.I am going to send a copy of this letter to the instutions listed in the beginning of this letter. The Revdex.com, listed credit agencies and my bank will be informed early of a possible attempt to collect the $200.00 from me if the charges are turned over to a collection agency. I will send a copy of this letter to them to explain your attempt to collect.Please stop your demand for payment, now.
Regards,
R[redacted]

Authorization was received from the patient’s insurance company on March 2, 2016.  The authorization did not include any patient co-pay responsibility; therefore hospital staff did not attempt to obtain any monies.    After service was rendered, insurance was processed; an...

Explanation of Benefits (EOB) from the insurance company was received by the hospital indicating the patient had a $200.00 co-pay responsibility. The insurance would have also sent an EOB to the patient with the same information.  However a re-bill was required and was not finalized until August 23, 2016 and a statement was generated on August 27, 2016 and mailed to the patient August 28, 2016 for the $200.00 co-pay amount.

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Address: 12191 La Quinta Pl, Draper, Utah, United States, 84020-9118

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