Paramount Heating and Air Conditioning, LLC

The customer pre-paid for a maintenance membership prior to our first visit to their home, in the amount of $ We refunded 100% of the money they paid us We cannot reimburse money that was paid to a competitor based upon their diagnosis as we did not have the opportunity to diagnose the situation ourselves

During a routine tune up, our technician found an issue with the customer's furnace and called myself to discuss Before we had a chance to go over the issue, the customer became verbally abusive to my technician and to me I instructed the technician to cancel the call immediately and
to leave the premises I was in fear for my technician's safety.At that point, I made the decision to refund any money that the customer had spent and advised that they call another company for a solution to their problem

Paramount technician called the owner only after there was
smoke and burning smell all over the homeHe worked on the furnace for several
minutes before that, 20-minsThe furnace was in a perfectly working
condition when he began the workWe have proof from *** *** that the
blower motor was started without capacitor which caused the motor to burnThey
attended to our issue within mins of calling them and we had to shell out
$for the sameIt is not just the monetary loss but the discomfort at which
they left us with a broken furnace that caused us annoyance and the need to
file this complaintThe owner did not take ownership for the loss caused by
his employeeHe refused to send a senior technician or come himselfHis
service technician did not even leave invoice for the job performedThis shows
the lack of commitment to customersWe want his prospective customers to know
his attitude which is why we filed this complaint

I had filed a complaint against Paramount Air within the past month.At this time it appears that they have resolved their prior error to my satisfaction Please add this information to my prior report to update the status of the ocmplaintThanks,*** ***

Revdex.com called business spoke with B*** *** who stated *** Heating and Air Conditioning, LLC installed a roof top unit in February In January *** Heating and Air Conditioning, LLC responded to call and determined the unit had been worked on by a someone other than
a *** Heating and Air Conditioning, LLC employee which voids the warranty

After carefully reviewing the work ticket, it appears that your unit failed most recently due to a different issue that the one we fixed 90 days ago. We did mention at that time that this issue could cause failure in the future. I have paperwork showing that you chose not to take our...

recommendation.  Also, per our terms and conditions, if anyone other than a Paramount Air technician touches the unit, it voids the warranty.  We cannot accept the diagnosis of a direct competitor.  We will not be able to provide any refund for this work. As you can see we have hundreds and hundreds of 5 star reviews all around the web and are one of the highest rated companies in Central Ohio. Your experience is unlike the ones that nearly all of our customers describe. Again, sorry for the confusion.

We paid the first month installment of $15 (out of $180) and they refunded $15 but our complaint is on the unethical manner in which the owner refused to attend to the broken furnace (by his employee), either by sending an experienced technician or by himself. Money-back of $15 did not help us as we shelled out a huge sum ($872) to get the furnace repaired. Lack of ownership and commitment (against what is promised on their website and welcome email) could cause other gullible customers to get into the same trap.