[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
September 5, Dear [redacted] ,In regards to complaint # [redacted] , we have since received the product back and considered this matter closedThe customer has never received any billing nor would they as the product was already returned to us.Thank you,Elliott L
May 10, Dear Madam/Sir:According to different sales reps, [redacted] (years), [redacted] (years), and [redacted] (years), we have done business with you company at least some times dating back to and [redacted] , without any conflict or problems that could not be settled amicably.As far as the time lapse between the shipping and billing, a day turnaround is the operating procedure that we have used for yearsIt would certainly be poor tactics if a bill preceded the delivery of productWhen we have a customer call in with any concerns, it is our standard practice to make sure they receive good customer service with all their concerns addressedWe would have either offered to have UPS pick up the product or tried to have worked out a settlement that would appease the customerSince we have not converted all of our accounts over to computers yet, it does take some time for us to retrieve customer history per [redacted] requestHowever, see enclosed documentsIn the some dealings with your company, never have we hinted of any misrepresentationDonna Hughes was made fully aware of the quantity and price of product that she would be receiving as we do with all of our customersIn our continuing customer service, we will agree with the customers demand as alwaysWe have made arrangements with [redacted] to pick up the package at our expensePlease allow business days for pick up
Dear Sirs,My name is Elliott L*** I am the owner and President of Paramount Products Company Incfor the past yearsI have no idea what obscure website they retrieved the name [redacted] ***, but will certainly correct itAs far as customer complaint and over reaction to the RevDex.com, on or about 12/16/ [redacted] expressed an interest in mint wave urinal screensSalesman Ron R [redacted] gladly took the order and asked her for a purchase order number and was told no purchase order was needed: Consistent with our company policy Ron told [redacted] the price and quantity of all merchandise being delivered, her position and whom the bill should be sent toAs far as the salesman's promo this was as stated to [redacted] for [redacted] Club useWe have dealt with this club times dating back to when the authorized buyer was [redacted] (See attached) and going back to original listing as Beaverton ORWe are offended by the accusations of scam because we had brief holiday hours between 12/31/and 1/5/Also there is a hour time difference which made a contact more difficultHowever on l/6/after many many attempts we spoke with [redacted] (Secretary) and told her although they changed their mind on the merchandise we would be happy to pick it upI think our customer service policies are excellent as evidenced by our Revdex.com A+ rating A [redacted] pick up has been issued via email as well as US Postal ServiceUpon receipt of merchandise we consider this matter closed at our expense with no further indebtedness by the [redacted] .Thank you, Elliott L(Owner)
Company calls and gets the managers name then sends products that you did not order showing the managers name as customer ordered and verbal Beware!! Even after contacting them by telephone the products still keep coming
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
September 5, Dear [redacted] ,In regards to complaint # [redacted] , we have since received the product back and considered this matter closedThe customer has never received any billing nor would they as the product was already returned to us.Thank you,Elliott L
May 10, Dear Madam/Sir:According to different sales reps, [redacted] (years), [redacted] (years), and [redacted] (years), we have done business with you company at least some times dating back to and [redacted] , without any conflict or problems that could not be settled amicably.As far as the time lapse between the shipping and billing, a day turnaround is the operating procedure that we have used for yearsIt would certainly be poor tactics if a bill preceded the delivery of productWhen we have a customer call in with any concerns, it is our standard practice to make sure they receive good customer service with all their concerns addressedWe would have either offered to have UPS pick up the product or tried to have worked out a settlement that would appease the customerSince we have not converted all of our accounts over to computers yet, it does take some time for us to retrieve customer history per [redacted] requestHowever, see enclosed documentsIn the some dealings with your company, never have we hinted of any misrepresentationDonna Hughes was made fully aware of the quantity and price of product that she would be receiving as we do with all of our customersIn our continuing customer service, we will agree with the customers demand as alwaysWe have made arrangements with [redacted] to pick up the package at our expensePlease allow business days for pick up
Dear Sirs,My name is Elliott L*** I am the owner and President of Paramount Products Company Incfor the past yearsI have no idea what obscure website they retrieved the name [redacted] ***, but will certainly correct itAs far as customer complaint and over reaction to the RevDex.com, on or about 12/16/ [redacted] expressed an interest in mint wave urinal screensSalesman Ron R [redacted] gladly took the order and asked her for a purchase order number and was told no purchase order was needed: Consistent with our company policy Ron told [redacted] the price and quantity of all merchandise being delivered, her position and whom the bill should be sent toAs far as the salesman's promo this was as stated to [redacted] for [redacted] Club useWe have dealt with this club times dating back to when the authorized buyer was [redacted] (See attached) and going back to original listing as Beaverton ORWe are offended by the accusations of scam because we had brief holiday hours between 12/31/and 1/5/Also there is a hour time difference which made a contact more difficultHowever on l/6/after many many attempts we spoke with [redacted] (Secretary) and told her although they changed their mind on the merchandise we would be happy to pick it upI think our customer service policies are excellent as evidenced by our Revdex.com A+ rating A [redacted] pick up has been issued via email as well as US Postal ServiceUpon receipt of merchandise we consider this matter closed at our expense with no further indebtedness by the [redacted] .Thank you, Elliott L(Owner)
Company calls and gets the managers name then sends products that you did not order showing the managers name as customer ordered and verbal Beware!! Even after contacting them by telephone the products still keep coming