Dear [redacted] ,In response to the complaint [redacted] filed by [redacted] as the treasurer representing the [redacted] # ***We originally talked with [redacted] ***, the Administrator of the [redacted] on October 20th, at 11amHe expressed interest in our environmentally friendly eco-fresh toilet bowl clipsWe clearly quoted the price and quantityAlso as is our Company policy we placed a second call for verification purposes at 11:am the same day [redacted] requested delivery to his home because the hours of the [redacted] wouldn't allow a [redacted] delivery at a convenient time which requires a signatureOn November 13", we received a phone call from [redacted] that all orders require a purchase order numberWe always ask whether a purchase order number is requiredHe said not required as farm the authorized buyer as the Administrator and you can send it verbally to my attentionOnce again not only did he tell us that a purchase order number was not required, he again for a safe delivery provided his home addressWe feel that we went above and beyond anything in our power to make a positive result [redacted] superseded [redacted] ***'s authority and negated the transaction by requesting an authorized return stickerWe agreed and processed that stickerUpon receipt of the merchandise at our location we will credit the account accordinglyWe will also as per [redacted] 's request we put them on a Do Not Call List.Let me additionally state that we also called [redacted] who acknowledged he placed an order and was very apologetic for [redacted] 's actions.SincerelyPresident
Dear [redacted] ,In response to the complaint [redacted] filed by [redacted] as the treasurer representing the [redacted] # ***We originally talked with [redacted] ***, the Administrator of the [redacted] on October 20th, at 11amHe expressed interest in our environmentally friendly eco-fresh toilet bowl clipsWe clearly quoted the price and quantityAlso as is our Company policy we placed a second call for verification purposes at 11:am the same day [redacted] requested delivery to his home because the hours of the [redacted] wouldn't allow a [redacted] delivery at a convenient time which requires a signatureOn November 13", we received a phone call from [redacted] that all orders require a purchase order numberWe always ask whether a purchase order number is requiredHe said not required as farm the authorized buyer as the Administrator and you can send it verbally to my attentionOnce again not only did he tell us that a purchase order number was not required, he again for a safe delivery provided his home addressWe feel that we went above and beyond anything in our power to make a positive result [redacted] superseded [redacted] ***'s authority and negated the transaction by requesting an authorized return stickerWe agreed and processed that stickerUpon receipt of the merchandise at our location we will credit the account accordinglyWe will also as per [redacted] 's request we put them on a Do Not Call List.Let me additionally state that we also called [redacted] who acknowledged he placed an order and was very apologetic for [redacted] 's actions.SincerelyPresident