Paramount Products Company Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,In response to complaint #*** *** *** *** spoke on different occasions on the same day both to our sales rep(1:44pm) and customer service [2:05pm] to place and verify an order which is our company policyWe clearly represent company name, product, quantity, and
the price/costIn fact *** *** provided contact Information for the Treasurer including his email address and cell phone number for billing purposes.We received a phone call on 2-28-from *** *** that he had a change of heart and that he ordered supplies elsewhereWe processed an authorized return sticker from *** to *** ***'s email address that he provided at that time.Another phone call was received on 3-20-that the return sticker was received, but *** *** *** did not want to take the time to carry the parcel to an authorized *** shipping centerWe immediately changed the authorized return sticker to a *** pick upAll costs were at our expenseThe merchandise was picked up and returned on 3-27-and the account has been closed accordinglyWe consider this matter closed.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The response provided by the company is unequivocally incorrect and misleading - just like the company's initial and unsolicited phone call. First, in the response it states that: "*** *** called with a change of heart and that he offered supplies elsewhere"We are not an organization with purchasing authority (as a student organization on campus) and have never bought cleaning supplies from any company, everWe do not even have a bank account for budget for supply purchasesI do not know where they are getting this information fromI did not provide the contact information for our treasurerI was asked if the information they somehow found was correct, without any mention of a product or purchase. Second, the response states that on 2-28-17: "We processed an authorized return sticker from *** to *** ***'s email address that he provided at that time"This is a direct lieI only received a return label after finally getting though to the company on 3-20-17, almost an entire month later (please see PDF of email attached).Third, the response states: "*** *** *** did not want to take the time to carry the parcel to an authorized *** shipping center"In the 2-28-call when I was trying to return something that I did not order, I clearly stated that I did not have a car on campus and that the closest *** store is miles away and the box weighs poundsIt was feasibly impossible for me to do this.Fourth, in the 2-28-call with Ron (Sales #**) I expressed my frustration with the situation and he attempted to convince me that I had ordered something that I did not even know existedI had never heard of this company or even the product before it appeared at our organization's address.After further looking into this company and its practices, I have found several reviews with very similar stories about unsolicited calls and unsolicited shipments followed by large invoicesAfter review by the university board, Paramount Products has been officially banned from contacting any student organization, indefinitelyAs a full-time student, I can certainly say that I have never been exposed to the level of accusations and unsolicited communication from a company in my lifetimeWe are a student organization (with mostly minors under the age of 18) and have never been targeted by a company before
Sincerely,
*** ***

Dear *** ***,Here is our 2nd response to complaint #***As previously stated on prior correspondence; this customer like all other new customers was confirmed through our customer service department with all details of order being mentionedOn 2/28/*** *** called us and said that he didn't want this merchandiseHe told us supplies were ordered through National HeadquartersThis was our first time hearing this or we would not have made shipment in the first placeDuring that conversation we were asked to provide a pickup of merchandise at our expense which we began to processUnfortunately it took weeks which is not the norm and we apologize for the delayHe told us it was an inconvenience for him to use the pickup we providedWe then changed the pick up to a different type of pick up at our expense as per his request and his convenience.On 3/27/we got the merchandise backObviously there is no further indebtedness and we put them on our permanent Do Not Call ListOnce again sorry for the delay on the original pick up request and any miscommunication that may have arisen.Sincerely,

Dear *** ***,In response to the complaint *** filed by *** *** *** as the treasurer representing the *** *** ** *** *** # ***We originally talked with *** *** ***, the Administrator of the *** on October 20th, at 11amHe expressed interest in our
environmentally friendly eco-fresh toilet bowl clipsWe clearly quoted the price and quantityAlso as is our Company policy we placed a second call for verification purposes at 11:am the same day*** *** *** requested delivery to his home because the hours of the *** wouldn't allow a *** delivery at a convenient time which requires a signatureOn November 13", we received a phone call from *** *** *** that all orders require a purchase order numberWe always ask whether a purchase order number is requiredHe said not required as farm the authorized buyer as the Administrator and you can send it verbally to my attentionOnce again not only did he tell us that a purchase order number was not required, he again for a safe delivery provided his home addressWe feel that we went above and beyond anything in our power to make a positive result*** *** superseded *** ***'s authority and negated the transaction by requesting an authorized return stickerWe agreed and processed that stickerUpon receipt of the merchandise at our location we will credit the account accordinglyWe will also as per *** ***'s request we put them on a Do Not Call List.Let me additionally state that we also called *** *** *** who acknowledged he placed an order and was very apologetic for *** *** ***'s actions.SincerelyPresident

Dear [redacted],In response to claims made by [redacted], there are several false accusations that have been made.1)They have done business with us going back to 10/22/2013 invoice # [redacted]. That shipment contained 60 non paradichlorobenzene green urinal screens. The check was received for...

that delivery 1/2/2014 in the amount of $592.62; this customer was told about the "para" ban that is in effect in 13 other states, Texas not being one of them.2)As far as where this merchandise was sent from, [redacted] has the address listed incorrectly. The correct address is [redacted] Unit [redacted] Rocky Hill, NJ., [redacted].3)The word toxic was never conveyed to this customer as they are not toxic, but earth friendly. As far as the "replacements" he conveniently didn't hear only 12 were at no charge with the other 48 pieces being the same price as they were in 2013 that were paid for.In conclusion we consider this matter closed and resolved once we receive the product back at our office.Thank you.President

Why we strongly disagree with Mrs. [redacted] statements we consider this matter closed and we also put them on our permanent DO NOT CALL list.  We received the product back at our location on 12/28/16.  We will also be refunding their freight and handling in a subsequent mailing...

directly to them.  Unfortunately our business relationship is over.  We valued their business and have had 6 different transactions throughout the year with multiple purchasing agents.  This is why we feel that there was a breakdown in communication between our sales reps and their buyers.  Perhaps it would be best if a purchase order system was used at this organization to prevent any type of discrepancies.  Thank you and sorry for any inconvenience this may have caused. Sincerely,President

Dear [redacted],In response to complaint ID [redacted] filed by [redacted] as the Treasurer of the [redacted]. We have done business with the fraternity on and off since 2011. On 9/9/2016 [redacted] expressed an interest and placed an order with our company which...

was verified by our customer service department which is our company policy. At that time he was told the price and quantity of this merchandise. We also verified his authority to place such an order before we shipped it out. After the bill was due for payment we called to collect at which time we offered a 10% discount and advised [redacted] we take credit card payments. [redacted] indicated that he wanted to pay this invoice. At this time he had no complaints about products or procedures. Subsequently to that call we discovered a prior outstanding invoice from 9/15/2015 and attempted to also collect this undisputed verified debt. At first we were told they were paying both invoices, then a few days later they contacted us which we thought was to pay with a credit card on both invoices. However the customer did a complete reversal and requested a total pick up of merchandise. At this point we agreed and absorbed major losses, generated UPS call tags for all merchandise at our expense. Upon return of merchandise we consider the matter closed and we will put them on our Do Not Call List.Sincerely,Elliott L